The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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Content provided by Harshida Acharya, Fulfillment IQ, Ninaad Acharya, and Dan Coll. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Harshida Acharya, Fulfillment IQ, Ninaad Acharya, and Dan Coll or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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Scott Marshall on Prologis' Customer-Centric Approach to Data, Sustainability, and Innovation
Manage episode 461274139 series 3376229
Content provided by Harshida Acharya, Fulfillment IQ, Ninaad Acharya, and Dan Coll. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Harshida Acharya, Fulfillment IQ, Ninaad Acharya, and Dan Coll or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
What You’ll Learn
Data-Driven Decisions: How to transform raw data into actionable insights for customer success.
Sustainability in Action: Prologis’ science-based goals and their roadmap to net-zero emissions.
Talent Management: Strategies for attracting, retaining, and empowering top-tier logistics professionals.
Future-Proofing with Innovation: Preparing for drone technology, automation, and evolving customer needs.
Customer-Centric Leadership: Building trust and collaboration through meaningful partnerships.
Highlights
[00:00:23] – Scott Marshall reflects on a career rooted in customer-centricity and operational excellence.
[00:05:45] – Prologis’ approach to deploying $100M weekly and staying agile amidst global scale.
[00:11:45] – The transformative power of data aggregation and AI in understanding customer needs.
[00:16:30] – The 4% real estate decision that influences 50% of customer operational costs.
[00:22:15] – Preparing for drone deliveries: what logistics leaders should anticipate.
Quotes
[00:00:00] “The more data I can get from these interactions and then use AI… I can paint a picture of what’s next.” – Scott Marshall
[00:05:45] “We deploy $100M of capital every Monday. Staying agile and customer-focused is key.” – Harshida Acharya
[00:08:30] “If you take care of your team, they’re going to take care of your customers.” – Scott Marshall
[00:17:15] “We aim to add columns to the spreadsheet that our competitors simply can’t match.” – Scott Marshall
About the Guest
Scott Marshall serves as the Chief Customer Officer at Prologis, the world’s largest developer of logistics real estate. With a career spanning private development, institutional leadership, and service-side experience, Scott brings unparalleled expertise in integrating customer intelligence with innovative logistics solutions.
Subscribe and Keep Learning!
If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.
Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube
104 episodes
Share
Manage episode 461274139 series 3376229
Content provided by Harshida Acharya, Fulfillment IQ, Ninaad Acharya, and Dan Coll. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Harshida Acharya, Fulfillment IQ, Ninaad Acharya, and Dan Coll or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
What You’ll Learn
Data-Driven Decisions: How to transform raw data into actionable insights for customer success.
Sustainability in Action: Prologis’ science-based goals and their roadmap to net-zero emissions.
Talent Management: Strategies for attracting, retaining, and empowering top-tier logistics professionals.
Future-Proofing with Innovation: Preparing for drone technology, automation, and evolving customer needs.
Customer-Centric Leadership: Building trust and collaboration through meaningful partnerships.
Highlights
[00:00:23] – Scott Marshall reflects on a career rooted in customer-centricity and operational excellence.
[00:05:45] – Prologis’ approach to deploying $100M weekly and staying agile amidst global scale.
[00:11:45] – The transformative power of data aggregation and AI in understanding customer needs.
[00:16:30] – The 4% real estate decision that influences 50% of customer operational costs.
[00:22:15] – Preparing for drone deliveries: what logistics leaders should anticipate.
Quotes
[00:00:00] “The more data I can get from these interactions and then use AI… I can paint a picture of what’s next.” – Scott Marshall
[00:05:45] “We deploy $100M of capital every Monday. Staying agile and customer-focused is key.” – Harshida Acharya
[00:08:30] “If you take care of your team, they’re going to take care of your customers.” – Scott Marshall
[00:17:15] “We aim to add columns to the spreadsheet that our competitors simply can’t match.” – Scott Marshall
About the Guest
Scott Marshall serves as the Chief Customer Officer at Prologis, the world’s largest developer of logistics real estate. With a career spanning private development, institutional leadership, and service-side experience, Scott brings unparalleled expertise in integrating customer intelligence with innovative logistics solutions.
Subscribe and Keep Learning!
If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.
Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube
104 episodes
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Similar to eCom Logistics Podcast
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
…
continue reading
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
…
continue reading
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
Africa-focused technology, digital and innovation ecosystem insight and commentary.
…
continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Exploring React Native Together
…
continue reading
Hanselminutes is Fresh Air for Developers. A weekly commute-time podcast that promotes fresh technology and fresh voices. Talk and Tech for Developers, Life-long Learners, and Technologists.
…
continue reading
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
…
continue reading
We help founders make something people want.
…
continue reading
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