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Finding Your Voice in the Restaurant Tech Revolution
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In this episode of Dynamic Decisions Podcast, host Teasha Cable sits down with Jay Ruparel, co-founder and CEO of VoicePlug AI, to explore how AI is transforming the restaurant industry, who are historically resistant to technology adoption.
Jay shares his "customer pain first" framework for successful AI implementation, revealing why most deployments fail and how to bridge the credibility gap with skeptical multi-unit franchise owners. Discover how voice AI is solving labor shortages in restaurants while enhancingnot replacinghuman workers.
Learn about the critical decision-making moments that shaped VoicePlug's approach to accuracy vs. speed, the importance of building language-agnostic systems for global scale, and why AI should replace repetitive tasks, not trust.
Jay also shares a counterintuitive insight: AI isn't too complex for non-technical peopleit's democratized technology that anyone can leverage.
Whether you're in hospitality, retail, or any high-volume transactional business, this conversation offers actionable frameworks for making smarter AI decisions.
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