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Join Adi in this insightful podcast episode as she delves into the critical importance of understanding your "why" in business processes and how this foundational purpose influences overall success. Adi defines business process documentation, highlights its significance, and shares innovative methods for documenting and enhancing these processes. She emphasizes the role of consistency in improving customer service, boosting employee productivity, and driving business success. Listeners will learn how to develop a comprehensive playbook for business processes and strategies for keeping it current. Additionally, Adi discusses the vital role of business process documentation in ensuring compliance with regulations and protocols, illustrated by a compelling example from an ice cream chain franchise that successfully optimized its operations. Tune in for practical insights that can transform your business!

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