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When Management Fails: The Story of the Negligent Manager
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Carl and Riley discuss two stories highlighting the importance of good management in the service industry. In the first story, a bartender refuses to tip out a new employee who saved the day during a busy shift. The hosts agree that the bartender is wrong and commend the manager for making the right decision.
In the second story, a manager tries to leave a new server alone to handle a busy night, prompting the server to quit on the spot. The hosts emphasize the need for better planning and management in the industry. Tune in for more insights and stories from the hospitality world.
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- Pawel
- Billy Fredlund
- Léo Vignol Lelarge
- Sean Prior
- Matt Straff
- Chandler Tomayko
87 episodes
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