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From Metrics to Meaning: Transforming Customer Satisfaction Data into Design Decisions
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Design leader Paul reveals how to transform raw customer satisfaction metrics into meaningful design decisions. Drawing from his experience at Expedia and a global logistics company, he shares a proven three-tiered approach to understanding what lies beneath the numbers. Paul demonstrates how leadership that focuses on uncovering human stories behind metrics leads to more impactful design solutions and significantly improved user experiences. This episode offers practical strategies for design leaders seeking to bridge the gap between quantitative data and qualitative insights.
Key takeaways include:
- Convert raw satisfaction metrics into actionable design insights
- Implement a three-tiered approach to understanding customer data
- Uncover the human stories behind numerical feedback
- Bridge quantitative data with qualitative user research
- Create more impactful design solutions through data-informed decisions
12 episodes
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