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Design Leadership Insights

Design Leadership Insights

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Design Leadership Insights is a podcast where host Paul, shares real stories, strategies, and lessons learned from building and leading design teams. With over 15 years of experience navigating the complex world of design leadership, Paul offers practical frameworks and actionable advice for design leaders at all stages of their journey. Voice production enhanced with AI-assisted technology for consistent audio quality.
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Welcome to Tangents by Out of Architecture, hosted by Silvia Lee. We’re highlighting some of our favorite stories from the amazing people we’ve met along our journey. We will hear how they created a unique career path for themselves from the variety of skills and talents they developed in and out of architecture. Out of Architecture is a career consulting firm started by two Harvard-educated professionals interested in exploring the value of their skills both in and out of the architectural ...
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Soft Skills Engineering

Jamison Dance and Dave Smith

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It takes more than great code to be a great engineer. Soft Skills Engineering is a weekly advice podcast for software developers about the non-technical stuff that goes into being a great software developer.
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In this episode, Dave and Jamison answer these questions: Hi Jamison and Dave! I am not a developer, but my question is hopefully transferable. I sit in between lawyers and developers. I advise on technology that can be applied to legal processes and I support our teams in using a range of platforms and AI tools to be more efficient across their wo…
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In this episode, Dave and Jamison answer these questions: I’m the CTO of a small startup. We’re 3 devs including me and one of them is a junior developer. My current policy is to discourage the use of AI tools for the junior dev to make sure they build actual skills and don’t just prompt their way through tasks. However I’m more and more questionin…
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Design leader Paul shares the unvarnished truth about launching a podcast website that failed spectacularly, and how systematically addressing each failure point led to insights that transformed both the website and his entire approach to design accountability. Drawing from his experience of rushing through a redesign that prioritized speed over th…
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Atif Qadir joins Silvia on Tangents to explore his journey from architecture to real estate development and tech entrepreneurship. They discuss the evolving nature of careers in the AEC industry, the importance of adaptability, and the benefits of life coaching and mentorship. Atif shares insights on recognizing personal values and the significance…
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In this episode, Dave and Jamison answer these questions: I’m a senior developer on a small team, and I’m feeling frustrated with a junior developer I work with. They’re smart and perfectly capable, but they stick very strictly to the confines of their assigned work. They’ll finish their tickets, but unless they’re directly asked, they don’t offer …
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Design leader Paul demonstrates how to transform skeptical executives into design champions by speaking the language of business impact rather than design principles. Through a powerful case study of quantifying a $4.2 million "Poor Design Tax," this episode reveals how conducting design debt audits, running strategic pilot projects, and connecting…
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In this episode, Dave and Jamison answer these questions: I was on a meeting with a team generally regarded to be pretty annoying to deal with and not particularly useful. The meeting was pretty annoying and not particularly useful. I audibly said to myself after leaving “holy crap what a waste of time.” Turns out I hadn’t left and may not have bee…
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Design leader Paul reveals how to overcome enterprise barriers to rapid prototyping by transforming organizational belief systems rather than just processes. Through a compelling case study of reducing project timelines from six months to six weeks, this episode demonstrates how redefining quality as learning velocity, democratizing prototyping cap…
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In this episode, Dave and Jamison answer these questions: I’m a long time listener to the podcast. Thanks for reading and answering my question! I have over 20+ yrs experience as a manual QA and 6+ yrs experience as a SDET. I’m in a new role as a hybrid manual QA / SDET for a company that hasn’t had QA for a few years. After a couple of months a ne…
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This season premiere reveals how design leaders can transform fragmented user experiences into unified journeys that fundamentally improve human performance. Paul shares the powerful shift from system-first to journey-first thinking through a real-world logistics redesign project, demonstrating how questioning fundamental assumptions about system o…
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In this episode, Dave and Jamison answer these questions: Hi Dave and Jamison, Long-time listener, first-time question asker. Thank you both for the wisdom, perspective, and jokes you bring to the podcast. I recently received an inheritance of around $500,000. It’s not “quit your job and buy a yacht” money, but it is enough to reshape my life. I’m …
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In this episode, Dave and Jamison answer these questions: I am a data scientist and was recently passed over for promotion to senior because my projects weren’t “senior level” enough, and I do too many ad hoc requests that delay delivery of my bigger projects. I am a go to for VP and C suite level execs in my company and am commonly asked to help w…
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In this episode, Dave and Jamison answer these questions: I had my performance review two months ago where I scored a “Does not meet expectations”, which I definitely understand, and my manager told me that some of my coworkers had been complaining about me. I’ve been working hard on improving ever since and my manager told me that they were really…
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In this episode, Dave and Jamison answer these questions: A listener named Mike says, To what degree do you think it’s appropriate to talk with your peer managers about people that have moved from their team to yours? How much weight do you give their criticisms of an IC that they used to manage that is working out just fine under your leadership? …
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In this episode, Dave and Jamison answer these questions: Mr A. N. Onymous says, Hi Dave and Jamison, Long time listened, second time caller! I wrote a little while back with a common new-manager question about how to handle one of my reports who was at the lower end performance wise, but at the top end on the pay scale. I’d been trying to manage i…
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In this episode, Dave and Jamison answer these questions: Albert Nonymous asks, I am the CTO at a small (5 engineers) tech start-up with non-technical founders. I was their first full-time employee and as such have been able to fully form this company the way I want. I’ve worked here for 9 years now and own 10% of the company. I enjoy the tech and …
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In this episode, Dave and Jamison answer these questions: One of my employees is probably getting laid off, what do I do!?! I’m a tech lead / manager for a consultancy and a contract reduction means that one of the people I supervise is likely going to get laid off soon! We’ve found new roles for most of my people, but it’s likely that at least one…
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In this episode, Dave and Jamison answer these questions: Hey, long-time listener, listened to almost all episodes now and have been loving it since day 1!! I am a senior engineer at FAANG and work 45-50 hours a week and have a lot of cross-org responsibilities. I am lucky to have a beautiful wife and two wonderful young children. I guess, you can …
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In this episode, Dave and Jamison answer these questions: I have managed a product for some months now. My previous manager split their team in to mini-teams of 2-3 people. They gave me a small team and plenty of autonomy to own the product and go crazy on it. I had the time of my life as the team lead. I learned a ton and was really developing man…
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In this episode, Dave and Jamison answer these questions: I work for a B2C fintech startup as a senior engineer. Our onboarding funnel has a lot of moving parts due to regulatory compliance and a litany of requirements from various parts of the business. As a startup, we also live and die by optimizing for and demonstrating growth, so we need to ga…
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In this episode, Dave and Jamison answer these questions: Nearly every time certain developers on the team want to address technical debt, they end up just adding more technical debt. Of course, after one round of addressing technical debt, the developers in question believe that yet another round of redesigning and refactoring is in order. This st…
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This end-of-season episode demonstrates how effective design leaders navigate their first 90 days in a new role by prioritizing deep understanding and strategic relationship-building before implementing changes, creating a foundation for lasting organizational transformation. Paul reveals a three-phase framework—Listening, Vision Crafting, and Stra…
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In this episode, Dave and Jamison answer these questions: I am a senior software engineer in a big tech/faang company and this week is my first ever on call rotation. My team is doing a lot of CI work, monitoring pipelines and support queues during on call. It is probably not as much of a hassle as on call for product teams, but for me personally o…
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Design leader Paul reveals how to transform raw customer satisfaction metrics into meaningful design decisions. Drawing from his experience at Expedia and a global logistics company, he shares a proven three-tiered approach to understanding what lies beneath the numbers. Paul demonstrates how leadership that focuses on uncovering human stories behi…
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In this episode, Dave and Jamison answer these questions: Hey, I am a web developer getting bored of the regular development work. I am interested in finance and the monetary system and due to the overlap of finance and engineering I feel down the Bitcoin rabbit hole and even spiked interest in crypto like Solana and Sui. I am pretty sure most of c…
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Design leader Paul explores how seemingly unrelated creative pursuits enhance leadership capabilities. Drawing from his experience with music production, filmmaking, and podcasting, he reveals how these diverse creative domains provide unique perspectives on team dynamics, communication, and problem-solving. Discover the Creative Leader's Paradox a…
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In this episode, Dave and Jamison answer these questions: A listener named Dakota asks, I’m a UX designer, and I’m constantly looking for growth opportunities. I’m having trouble finding mentors to help challenge me, as every time my boss/senior designer leaves the company, I assume their work and we don’t backfill their spot or my old position. Th…
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Discover how technical backgrounds create stronger design leaders through systems thinking, embracing constraints, and iteration. Former developer turned UX leader Paul shares practical insights on bridging technical and creative domains to build better products and more effective design teams. Learn actionable strategies for leveraging technical k…
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In this episode, Dave and Jamison answer these questions: I’m a manager on a Product team. I’ve been asked by upper management to measure “story points completed per developer per sprint” and display the results publicly each sprint to motivate lower-performing employees. I explained why, according to Scrum, I don’t think this is a good idea. But I…
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This episode reveals how effective design leadership bridges the false dichotomy between user needs and business objectives, with real-world examples of uniting these seemingly competing priorities. Through practical strategies like translation tools and cross-functional collaboration, design leaders can transform organizational tensions into oppor…
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In this episode, Dave and Jamison answer these questions: Greetings! I work at a research company with ~500 engineers and scientists. My company started promoting this new portal they setup that is like a private linkedin. You can fill up the profile they setup for you and apply for positions within the company. Why is my company doing this? They e…
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Paul shares leadership strategies for implementing progressive disclosure in enterprise UX design, navigating competing stakeholder priorities, guiding cross-functional teams, and transforming complex interfaces into intuitive experiences that satisfy both business requirements and user needs. Learn how effective design leaders balance complexity a…
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In this episode, Dave and Jamison answer these questions: I’ve been a developer for about 1.5 years. I work for a large consultancy. we provide services to big clients. I’m working on a front-end codebase that has been through three consulting companies already. Tired of just moving tickets and fixing bugs, I decided to refactor the front end of th…
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In this episode, I share how my team transformed confusing airline fare options into an intuitive booking experience. Rather than trying to explain complex fare differences, we created a customized approach where travelers select desired features first. By implementing progressive disclosure techniques and focusing on user decision-making patterns,…
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In this episode, Dave and Jamison answer these questions: A listener named Scot asks, A new architect was hired at my company 6 months ago. I’m an engineer one rung lower on the hierarchy and have been here for 3.5 years. He hasn’t done much to learn about any of us who have been here for a while, so he is constantly undermining my skills and sugge…
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In this episode, I reveal how to transform design critiques from anxiety-inducing sessions into catalysts for innovation through a four-part framework: 24-Hour Context Share, 15-Minute Solution Story, Structured Feedback Rounds, and Documented Action Items. Learn to frame feedback as questions and create psychological safety for all team members. K…
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In this episode, Dave and Jamison answer these questions: I struggle with behavioral interviews. I’ve gotten a little bit better as I’ve done more interviews, but it’s still a major pain point for me. I have some common behavioral question answers written out in a spreadsheet in SAR format, but I feel that not all of them are good examples for a mi…
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In this episode, Paul explores how psychological safety transforms design teams into innovation powerhouses. Learn how a junior designer's breakthrough idea led to a 42% increase in user onboarding completion rates, and discover practical frameworks for creating an environment where team members feel empowered to take creative risks and challenge e…
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In this episode, Dave and Jamison answer these questions: Hello, long time listener first time question asker. I work for a medium sized tech company and I recently moved teams. Right now my old team is attempting to refactor a bunch of code I wrote to use a library that’ll make life easier. I don’t blame them, I tried to do the same thing. It does…
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In this episode, Paul reveals the strategies behind achieving an impressive 89% retention rate across a global team of 16 designers. Learn about the PETaLS framework for meaningful one-on-ones, creating personalized growth paths, building psychological safety through structured critique, and empowering designers by involving them in the business co…
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In this episode, Dave and Jamison answer these questions: A listener named Steven says, Long-time listener of the podcast here—it always brings me so much joy! Should I prioritize title over salary? I’m currently based in Europe, working as a Senior Engineer at a big company that pays really well. The problem is, there’s almost no chance for promot…
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In this first episode, Paul shares how he built a thriving design team of 16 designers across three regions, starting from literally zero. Learn about securing leadership buy-in through data-driven approaches, strategic hiring for long-term impact, building structured design processes that work across time zones, and creating genuine connections in…
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In this episode, Dave and Jamison answer these questions: I am a mid level engineer overleveled as a senior engineer in a FAANG company. I got super lucky landing this high paying remote job, but dang… I did underestimate the expectations for my senior level. I had no FAANG experience before, just working at startups, flat hierarchies, just doing t…
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In this episode, Dave and Jamison answer these questions: A listener named Matthias (mah-TEA-as) asks, In episode 444 you’re talking about the problems when hiring in the age of AI. I’m a manager who’s trying to hire right now and frankly I’m at a loss. If feels like I’m wading through a sea of AI slop. What tips do you have to cut through the slop…
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In this episode, Dave and Jamison answer these questions: A listener named Kevin asks, Hey, found the show and really enjoy it! Been listening from the beginning and have noticed that one of the pieces of advice given is that you should not stay at your first job for too long, because it’s more likely that you’ve not found the best job for you. I t…
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In this episode, Dave and Jamison answer these questions: After a decade as a Senior front-end engineer in companies stuck in legacy ways of working—paying lip service to true agility while clinging to control-heavy, waterfall practices—I’m frustrated and exhausted by meetings and largely apathetic, outsourced teams who don’t match my enthusiasm fo…
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In this episode, Dave and Jamison answer these questions: I think my team’s PM might hate me. Hate is exaggerating, but they often will give public praise to other members of my team on work they’ve done, and seem to be pretty friendly with others, but I have never gotten the same treatment. I have also not gotten negative feedback from them in the…
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In this episode, Dave and Jamison answer these questions: I would like your advice on how I can improve my communication skills. I realize that practicing is usually the best way, but I am interested in taking online courses or learning more on becoming a better communicator. However, I am currently taking courses in CS and would like to primarily …
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In this episode, Dave and Jamison answer these questions: I’m currently in the interviewing pipeline for an engineering position at a fairly large healthcare company. In light of the recent events surrounding UnitedHealthcare, there’s been renewed criticism towards the insurance industry as whole. I was interested in this position and the work cult…
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In this episode, Dave and Jamison answer these questions: Stefan Help! Most of the time people ask questions about issues that already happened. I however, would like to prevent one. I am a young Tech Lead and really love my responsibilities, team and especially my manager. With the help of your podcast I could even resolve my last issue regarding …
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