Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
Content provided by CX Spotlight and Fifth Quadrant. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CX Spotlight and Fifth Quadrant or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Player FM - Podcast App
Go offline with the Player FM app!
Go offline with the Player FM app!
2021 APAC CX Maturity Report - Ep2. The Impact of COVID-19
MP3•Episode home
Manage episode 297431402 series 1118490
Content provided by CX Spotlight and Fifth Quadrant. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CX Spotlight and Fifth Quadrant or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Taken from our webinar discussing out latest report, the 2021 APAC CX Maturity Report. Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Learn about the steps you can take to help transform your CX performance and deliver better customer outcomes. Based on a study of over 400 respondents across Australia, New Zealand and Singapore, our latest CX maturity report evaluates the state of customer experience across industries. Dr Steve Nuttall, Fifth Quadrant’s Director of CX Research, and guests from Verizon will look at the latest data, shine a light on what defines a CX leader, discuss how to accelerate your CX programs and take questions from the audience.
…
continue reading
8 episodes
MP3•Episode home
Manage episode 297431402 series 1118490
Content provided by CX Spotlight and Fifth Quadrant. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CX Spotlight and Fifth Quadrant or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Taken from our webinar discussing out latest report, the 2021 APAC CX Maturity Report. Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Learn about the steps you can take to help transform your CX performance and deliver better customer outcomes. Based on a study of over 400 respondents across Australia, New Zealand and Singapore, our latest CX maturity report evaluates the state of customer experience across industries. Dr Steve Nuttall, Fifth Quadrant’s Director of CX Research, and guests from Verizon will look at the latest data, shine a light on what defines a CX leader, discuss how to accelerate your CX programs and take questions from the audience.
…
continue reading
8 episodes
All episodes
×Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.