Best CX Spotlight Podcasts (2025)

1
In Focus Ep26: Online Luxury Retail CX 49:10

7M ago49:10

49:10

In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series, recorded live at Fortnum & Mason’s flagship store in London and presented by Narvar – we sit down in conversation with Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at …

1
The Interview: Printemps Chief Executive, Jean-Marc Bellaiche 33:34

10M ago33:34

33:34

In this episode of The Interview Series, host Karl McKeever is joined in conversation by Jean-Marc Bellaiche, CEO at Parisian-based luxury department store, Printemps.. A trip to Paris is never complete without a stop by luxury department store, Printemps. Its first-ever store opened on Boulevard Haussmann back in 1865, where it still stands. Today…

1
The Interview: Shein Global Head of Strategy, Peter Pernot-Day 17:54

12M ago17:54

17:54

In this episode of The Interview Series, host Karl McKeever is joined in conversation by Peter Pernot-Day, Head of Global Strategy & Corporate Affairs at Chinese fast-fashion brand, Shein. One of the world's fastest growing apparel retailers, Peter shares an insight into the brand's unique on-demand business model and its explosive growth, with rum…

1
In Focus Ep25: Digital in Retail 46:00

1y ago46:00

46:00

In Focus | Digital in Retail. On the latest episode of our In Focus series, presented by Trust, we sit down in conversation with John Lewis Partnership head of personalisation and retail media, Tom Langley, Fortnum & Mason head of digital transformation, Sophie Cunningham, and Trust commercial director, Mike Dowson. Together, we discuss the strateg…

1
Crafting Award-Winning Experiences: the Nanoleq Story 20:51

1y ago20:51

20:51

Welcome to "Behind the Design: Client Stories," a series by Design Aloud. In this series, each episode takes you through our work with clients, sharing the key moments in real projects. We'll guide you from the first meeting to the final product, and reveal the problems we solve and what motivates our creative solutions. In this episode, András giv…

1
Design systems at a small scale. An UXfolio case study 56:50

1y ago56:50

56:50

In this episode, we have a conversation with Sanyi and Bene as they share their experiences developing a design system for UXfolio. UXfolio is an online portfolio editor catering to UX/UI and product designers. Listen in as our co-host, and design system expert, Gabor, helps unravels the story behind building a system for a small, dynamic team. Wha…

1
The Interview: HAVI Director of Product Innovation, Chris Lipari 25:44

1y ago25:44

25:44

The Interview | Host Karl McKeever sits down in conversation with Chris Lipari, Director of Product Innovation at HAVI. If there is one business where time is money, in the literal sense, it is Quick Service Restaurants. Or as it’s more commonly known, the QSR industry. The industry’s lifeblood is customer demand - something that’s inherently unpre…

1
Get a head start for your career in design with Dan Winer 1:07:46

1+ y ago1:07:46

1:07:46

In this episode, we have an in-depth conversation with Dan Winer, who is currently a Head of Design at PandaDoc. Dan is an active member on LinkedIn with over 30k followers. With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or…

1
In Focus Ep24: Online Marketplaces 35:00

1+ y ago35:00

35:00

In Focus | Lightspeed Commerce. Channel connectivity is nothing new. Advanced automation is now everywhere. Combine the two, and sales channels will never look the same again. But what does total visibility and control over your inventory online orders and fulfilment look like. And just how do retailers (big and small) go about effectively streamli…

1
The Interview: Brompton Bicycles Head of Marketing NA, Dawn Fichot 26:43

1+ y ago26:43

26:43

In this episode of The Interview Series, host Karl McKeever is joined in conversation by Dawn Fichot, Head of Marketing North America for iconic British foldable bike manufacturer, Brompton Bicycles. From its humble beginnings in a South Kensington railway arch in 1975, Brompton has grown into an internationally renowned brand - famed for its ingen…

1
The Interview: Kmart Australia Managing Director, Ian Bailey 29:45

1+ y ago29:45

29:45

In this episode of The Interview Series, host Karl McKeever sits down with Ian Bailey, Managing Director of Kmart Group Australia. With over 450 stores, Kmart Australia is the country’s number one performing general merchandise and apparel retailer, and one of the most trusted and loved brands in Australia and New Zealand. We explore how Kmart Aust…

1
Urban Navigation Supercharged: The BudapestGO Story 57:26

1+ y ago57:26

57:26

In this episode, we have a conversation with Viktor Eperjesy,, who is an Innovation Portfolio lead at Supercharge. With a background in Business administration, Management and Leadership, Viktor has immeasurable experience as a Business consultant, Product strategist and now an Innovation Portfolio Lead. He has worked with clients in the banking, i…

1
UX, CX & Women in tech 48:25

1+ y ago48:25

48:25

In this episode, We talk to an all-around design leader, Marilia Moita. She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. This episode was recorded when Marilia was still working with TalkDesk, and sin…

1
The power of Growth design: shaping products, people, and culture. 1:00:27

1+ y ago1:00:27

1:00:27

Today, joining us is Kate Syuma, A growth advisor who worked previously as a head of growth design at Miro for over 6 years. She practises thought leadership and uses her diverse knowledge to mentor designers and leaders, as well as advise startups with Product-led growth, UX design, User research, leadership, hiring, and scaling their businesses. …

1
The Interview: Camper Global Retail Director, Isabelle Aberman 29:37

1+ y ago29:37

29:37

In this episode of The Interview Series, host Karl McKeever travels to Barcelona to sit down with Isabelle Aberman, Global Retail Director for iconic global footwear brand, Camper. In this episode of The Interview Series, host Karl McKeever travels to Barcelona to sit down with Isabelle Aberman, Global Retail Director of iconic footwear brand, Camp…

1
The Interview: Sprinter Creative Director, Eduardo Recio 24:17

1+ y ago24:17

24:17

In this episode of The Interview Series, host Karl McKeever travels to Barcelona to sit down with Eduardo Recio, Creative Director eCommerce & Retail, for leading Spanish multi-sport retail brand, Sprinter. First showcased in its new Madrid store - its largest store to date - Sprinter’s new store concept, created by UK-based creative and innovation…

1
"How can we design for calmness?" 1:11:43

1+ y ago1:11:43

1:11:43

Today, joining us in our podcast is Lisa Kleinman, A UX researcher, Design strategist and queen of customised emojis. She heads the Product design team at make.com. Make is the leading visual platform for anyone to design, build, and automate anything - from tasks and workflows to apps and systems - without coding.In this episode, we talk about - 1…

1
The Interview: Vuori VP of International, Andy Lawrence 35:51

2y ago35:51

35:51

In this episode of The Interview Series, host Karl McKeever is joined by Andy Lawrence, VP of International of US-based athletic clothing brand, Vuori. Inspired by California’s active, coastal lifestyle, Vuori was founded in 2015. In September last year it launched into China, Hong Kong, Singapore, the Middle East, and Mexico, and opened its first …

1
Event Review: World Retail Congress 29:30

2y ago29:30

29:30

Event Review: World Retail Congress 2023 - In this episode, we bring you more highlights from World Retail Congress 2023. As the retail industry’s best and brightest gathered in Barcelona for the three-day event, we took to the stage to capture two live recordings. Host Karl McKeever is joined by Deloitte chief global economist, Ira Kalish, and Mat…

1
The Interview: The Estée Lauder Companies Inc. VP Innovation & Technology, Ophelia Ceradini 30:12

2y ago30:12

30:12

The Interview: The Estée Lauder Companies Inc. - In this episode, host Karl McKeever is joined by Ophelia Ceradini Vice President of Digital Technology and Innovation at The Estée Lauder Companies. Artificial intelligence and augmented reality are transforming the beauty shopping experience through seamless and omnichannel experiences. In our lates…

1
Event Review: Shoptalk Europe 2023 44:39

2y ago44:39

44:39

Event Review - Shoptalk Europe 2023 - Ep03: in the final of our daily podcast episodes from Shoptalk Europe 2023 in Barcelona, host Karl McKeever picks his way through some of the highlights from Day Three at the event. We hear from some of the sharpest minds in retail, at some of Europe’s leading retailers and brands, as they discuss, debate and p…

1
Event Review: Shoptalk Europe 2023 25:00

2y ago25:00

25:00

Event Review - Shoptalk Europe 2023 - Ep02: in the second of our daily podcast episodes from Shoptalk Europe 2023 in Barcelona, we pick our way through some of the highlights from Day Two at the event. Host Karl McKeever brings you highlights of what was on show (and discussed) during what was another busy day at Shoptalk Europe 2023. We hear from …

1
Event Review: World Retail Congress 56:36

2y ago56:36

56:36

Event Review: World Retail Congress 2023 - In this episode of The Retail Exchange podcast, host Karl McKeever brings you highlights from World Retail Congress 2023 in Barcelona, as we pick our way through some of the topics, insights and conversations that are inspiring and challenging the retail ecosystem, and that interested us the most.…

1
The Interview: Hollister Co. Snr Director Brand Marketing Strategy, Jacee Scoular 36:38

2y ago36:38

36:38

The Interview: Hollister Co. - The Interview: Hollister Co. In this episode of The Interview Series, host Karl McKeever is joined by Jacee Scoular, Snr Director Brand Marketing Strategy. at Hollister Co., Gilly Hicks and Social Tourist. Recorded live in the heart of New York City during NRF 2023, Jacee joins us to discuss why authenticity must lie …

1
The Interview: IKEA US Head of Home Furnishing Identity & Retail Design, Seana Strawn 35:07

2y ago35:07

35:07

The Interview: IKEA - In this episode of The Interview Series, host Karl McKeever is joined by Seana Strawn, Head of Home Furnishing and Retail Design at IKEA US. For over 20 years she has personally been designing or leading teams who design home furnishing product and retail spaces for some of the biggest names in the industry. Most recently with…

1
Event Review: Retail Week Live 2023 56:28

2y ago56:28

56:28

Event Review: Retail Week Live 2023 - In this episode of The Retail Exchange podcast, host Karl McKeever brings you highlights from Retail Week Live 2023 in London, as we pick our way through some of the topics, insights and conversations that are inspiring and challenging the retail ecosystem, and that interested us the most.…

1
The Interview: FitFlop CTO Sal Usmani 31:00

2y ago31:00

31:00

The Interview: FitFlop. In this episode of The Interview Series, host Karl McKeever is joined by Sal Usmai, CTO of ergonomic and wellness footwear brand, FitFlop. Leading the company's transition to an omnichannel organisation, Sal is a seasoned technology leader with 20+ years of experience managing multichannel business applications in a strategi…

1
The Interview: Neighborhood Goods CEO and co-founder Matt Alexander 38:26

2y ago38:26

38:26

The Interview: Neighborhood Goods: In this episode of The Interview Series, host Karl McKeever is joined by by Matt Alexander, Co-Founder and CEO of Neighborhood Goods, as well as the brand’s President, Ashley Shelton Conger. Named one of Fast Company's Most Innovative Companies, Neighborhood Goods is a new take on the department store, featuring a…

1
The Interview: Organic Garden CEO and co-founder, Martin Wild 27:03

2y ago27:03

27:03

The Interview: Organic Garden: In this episode of The Interview Series, host Karl McKeever is joined by Martin Wild, founder and CEO of Germany-based food-tech start-up, Organic Garden. As Martin prepares to take to the stage at Shoptalk Europe 2023 in Barcelona, we sit down together to discuss the brand’s journey, how the retail food industry can …

1
The Interview: Dickies Global VP of Digital Strategy, Calvin Anderson 37:39

2y ago37:39

37:39

The Interview: Dickies: In this episode of The Interview Series, host Karl McKeever is joined by Calvin Anderson, Global VP of Digital Strategy for VF Corporation brands Dickies, Altra and Smartwool. Founded a century ago, the Dickies brand originated as a denim bib overall company, selling workwear to farm and ranch hands around the Southwest. Acq…

1
In Focus Ep23: Retail Automation 33:22

2y ago33:22

33:22

In Focus: Retail Automation. Are robots taking over the retail industry? E-commerce had a transformative effect on retail operations but now the booming demand for warehouses to speed-up last-mile deliveries is set to bring another round of dramatic change in retail. Robots are well established in industrial settings but advances in AI and robotic …

1
In Focus Ep22: Customer Data Platforms 45:00

2+ y ago45:00

45:00

In Focus: Host Karl McKeever sits down with Citizen Watch VP Customer Insights & Data Management, Rob Harvath, and Amperity Chief Customer Officer, Dan Milgrom to discuss how customer data platforms can connect the dots for improved customer engagement; why establishing a singular source-of-truth for customer data matters; the importance of adoptin…

1
EP.08 // How to facilitate more engaging workshops - tips and tricks 55:57

2+ y ago55:57

55:57

Pablo Laboreo is now a freelancer UX Researcher, who worked at UXStudio for almost 4 years before leaving the company last summer. During our conversation with him, you will find out more about what an agency environment as a UX researcher looked like before Covid and after it and also get some best practices from him on how to make a user testing …

1
EP.07 // "Try out the right thing at the right time." 39:10

2+ y ago39:10

39:10

Today’s guest is Tamás Virágh, who is a UX Researcher at UXstudio for 7.5 years now and is in the process of transitioning into being the Studio Lead. He will tell us more about how he got into this field and what background education he had before getting a job as a researcher. Tamás will talk about his experience of closely collaborating with des…

1
EP.06 // How to stay accessible as a product designer? 49:44

2+ y ago49:44

49:44

Anna Meszaros is an Accessibility Lead at GoTo. In this episode, she will tell more about her journey in the industry and how she became an Accessibility Lead. She will also give us a deeper insight of what are the common design elements that designers usually overlook when it comes to accessibility and also how to find the balance between art/crea…

1
EP.05 // 'Death to the vanilla' 53:00

2+ y ago53:00

53:00

In this episode, our guest is Kristian D'Arney. He is visual designer, art director and product designer. Kristian has 15+ years of agency and client-facing experience across multiple business sectors and creative disciplines. We will discuss: Past experience in the industry Shift from agency life to contracting Design process and way of working wi…

1
The Interview: Fabletics SVP Head of Retail, Ron Harries 45:00

2+ y ago45:00

45:00

The Interview: Fabletics: In this episode of The Interview Series, host Karl McKeever is joined by Ron Harries, SVP Head of Retail at Fabletics. 2023 marks the 10th anniversary for the digitally-native brand, co-founded by actress and entrepreneur Kate Hudson. In that time, Fabletics has been busy pulling in a loyal online consumer following. For t…

1
Event Review: NRF Big Show 2023 1:07:00

2+ y ago1:07:00

1:07:00

Host Karl McKeever reports from NRF 2023, Retail’s Big Show, in New York City. We bring your highlights from the Javits Convention Center, where retail leaders and some of the industry’s most pioneering vendors, discuss, debate, and present the key topics that provide a glimpse into what the future of retail might look like. In this episode, we pic…

1
The Interview: Warner’s Gin CEO and co-founder, Tom Warner 25:00

2+ y ago25:00

25:00

The Interview: Warner’s Gin: In this episode of The Interview Series, host Mark Faithfull is joined by Tom Warner, co-founder & CEO of Warner’s Gin. Celebrating its tenth anniversary in 2022, Warner’s Gin has had much to do the gin-naissance boom over the last decade. In this episode, Warner walks us through the story of how he and his then busines…

1
The Special: US Retail 52:00

2+ y ago52:00

52:00

The Special: In this episode of The Special, host Karl McKeever is joined in our Manhattan studio by Laura Lewi, associate and senior designer at global architecture and design practice CRTKL, calls into our studio for a discussion about the importance of reimagining physical retail for our new reality. We speak to Neil Saunders, retail analyst and…

1
The Interview: Spotify Head of Industry – Retail Vertical, John Gregory 36:25

2+ y ago36:25

36:25

The Interview: In this episode of The Interview Series, host Karl McKeever is joined by John Gregory, Head of Industry – Retail Vertical at Spotify. From bombs to beer to Bloomingdale’s. Gregory has enjoyed a varied and storied career that has seen him involved in everything from the F-15 fighter program to the role of VP Marketing at the US luxury…

1
The Interview: C&A Europe – Director Global Sustainability, Aleix Gonzalez 36:25

2+ y ago36:25

36:25

The Interview: C&A Europe In this episode, host Karl McKeever sits down with Aleix Gonzalez Director Global Sustainability at C&A Europe Director - one of the leading fashion retail businesses in Europe with 1,575 stores in 21 countries, as well as a presence in Brazil, Mexico, and China. In his role, Gonzalez is responsible for overseeing the impl…

1
The Interview: Majid Al Futtaim – Retail, CEO Hani Weiss 33:00

2+ y ago33:00

33:00

The Interview: Majid Al Futtaim – Retail: In this episode, host Karl McKeever is joined in conversation by Hani Weiss, Chief Executive Officer of Majid Al Futtaim – Retail, the exclusive partner of choice for international hypermarket and supermarket brand, Carrefour. The last few years have brought profound, powerful change to retail. The critical…

1
The Interview: UGG, VP of Global Marketing Carole Diarra 25:00

2+ y ago25:00

25:00

The Interview: UGG: In this episode, host Karl McKeever is joined in conversation by the Vice President of Global Marketing for global lifestyle brand UGG, Carole Diarra. UGG boots are back. But in truth, they never really went away. The brand has enjoyed several ‘fashion moments’ since it first rose to popularity back in the 1970s, and once again …

1
EP.04 // Sooo! What is blockchain game design? 56:39

2+ y ago56:39

56:39

In today’s episode we will have a discussion with our guest Shikhar Juyal, who is Blockchain Game Designer at Ubisoft. We are going to ask him about his experience in the industry, the differences between game and Ux design and how someone can differentiate the two roles. Additionally, we are going to talk about the work culture and day-to-day life…

1
The Interview: Frugi, Chief Executive Officer Sarah Clark 31:21

2+ y ago31:21

31:21

The Interview: Frugi: In this episode, host Mark Faithfull is joined by Sarah Clark, CEO of UK organic clothing brand, Frugi. We to explore how sustainable fashion has changed; the brand’s plan for growth; what a sustained approach to business growth looks like; how to better influence and empower customers to live more sustainably; and how can it …

1
The Special: Ukraine Crisis 30:00

3y ago30:00

30:00

In this special episode, we look at one of the biggest supply chain challenges to affect both retail and global food supplies, in decades. Russia’s effective blockade of Ukraine’s Black Sea ports has forced it to seek alternative methods of exporting nearly 25 million tonnes of grains. With supply chain delays continuing to see global food prices s…

Podcasts Worth a Listen

CX Spotlight Podcasts

Podcasts Worth a Listen