Welcome to a brand new episode of the CX Leadership Talks podcast, hosted by Nienke Bloem! In this very special "Reflection edition for 2025”, Nienke Bloem invites you to slow down, look back, and take stock of your year as a CX leader. She guides you through a thoughtful self-audit, encouraging you to pause, journal, and dig deep into five essential areas: impact and results, strategy and vision, engagement and cultural change, personal growth, and work-life balance.

Drawing on her years of experience mentoring and educating hundreds of CX professionals, Nienke Bloem shares her own reflections and the successes (and lessons) of the leaders she’s worked with.
This episode is packed with practical questions, inspiring stories, and actionable insights that will help you understand where you’ve thrived, where you can improve, and how to set the stage for an even more impactful 2026.

So grab your headphones, settle into your favorite spot, and get ready for an honest, energizing reflection session designed to elevate your CX leadership journey!

Timestamped overview:
00:00 Self-audit for future growth
05:14 Defining success with metrics
08:19 Ranking results: direct vs. Indirect
11:11 Impact measurement and benefit tracking
15:58 Crafting an effective CX strategy
20:15 Strategic planning and reflection
21:42 Strategic success in CX leadership
25:09 Leadership and collaboration reflections
30:21 Success and personal growth
34:30 CX leadership and growth insights
38:05 Reflecting on stress and balance
41:19 Balancing work, life, and inspiration
45:32 Self-generated energy management
48:06 Finding my leadership sweet spot
50:03 Carrying forward purposeful habits

Extra information: 
Download your free PDF with all 44 reflection questions here.

About Nienke: 

Nienke Bloem is often called the Customer Experience speaker in the blue dress.  

She's a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books. 

Her two-day Customer Experience Masterclass is known as the best program to prepare for your CCXP and she is the go-to person for CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a CX Leadership Masterminds program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations.  

With her over 20 years of corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results. Subscribe to her weekly CX Greetz to stay tuned.