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Sid Victor - Movate - Is Flexibility Essential For The Future Of BPO?

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Manage episode 466465560 series 2422471
Content provided by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Sid Victor is the Senior Vice President and Head of Support Services at Movate. He is based in Frisco, Texas, USA.

Sid has published his opinion around BPO flexibility on LinkedIn several times. He has made it clear that he feels the future is not human agents OR AI OR any other solution - it is a blend of all the best options and BPOs should be able to offer this blended solution.

For example, should BPOs be capable of offering traditional BPO, Gig CX, and AI all under one roof?

This is what Sid has been talking about for some time. The future for successful BPOs will need to be about more than just offering an automation service or a contact center. They need to offer a flexible mix of everything - building a CX solution using all these ingredients.

Mark Hillary called Sid to find out more...

https://www.linkedin.com/in/sid-victor-3355b73/

https://www.movate.com/

  continue reading

371 episodes

Artwork
iconShare
 
Manage episode 466465560 series 2422471
Content provided by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Sid Victor is the Senior Vice President and Head of Support Services at Movate. He is based in Frisco, Texas, USA.

Sid has published his opinion around BPO flexibility on LinkedIn several times. He has made it clear that he feels the future is not human agents OR AI OR any other solution - it is a blend of all the best options and BPOs should be able to offer this blended solution.

For example, should BPOs be capable of offering traditional BPO, Gig CX, and AI all under one roof?

This is what Sid has been talking about for some time. The future for successful BPOs will need to be about more than just offering an automation service or a contact center. They need to offer a flexible mix of everything - building a CX solution using all these ingredients.

Mark Hillary called Sid to find out more...

https://www.linkedin.com/in/sid-victor-3355b73/

https://www.movate.com/

  continue reading

371 episodes

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