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CX Conversation with Annette Franz: demystifying the customer journey.
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Featuring in this episode is the CEO and Founder of CX Journey Inc. and a member of Forbes Coaches Council - Annette Franz!
She is one of the leading voices in Customer Journey mapping. Annette's simple and real world examples in the podcast will help you learn about how to develop customer journey maps and how to use it to improve customer experience for your brand.
Did you know that customer journey map is both a tool and process? Listen in to learn about all this and more.
Learn more about Customer Guru at www.customerguru.in
Looking for a customer feedback management solution? Check out omoto.io
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