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194: Current CX and EX Happenings
Manage episode 469921942 series 2794944
- Customers are paying for their own experience, not the employees'.
- Employee mindset directly impacts customer experience.
- Leaders should not blame younger generations for work ethic issues.
- Service aptitude is crucial for exceeding customer expectations.
- Training should focus more on soft skills than just operational processes.
- Previous life experiences shape service aptitude significantly.
- Current work experiences are essential for developing service aptitude.
- Companies must invest in customer experience training.
- Removing personal interpretations is key to consistent service.
- Leadership is responsible for cultivating high service aptitude.
Links:
2025 Livestream Workshops, Register now!
The Customer Service Revolution Podcast
The DiJulius Group
Customer Experience Executive Academy
Employee Experience Executive Academy
Our new best-selling book, The Employee Experience Revolution
Schedule a call to learn more about The DiJulius Group Consulting and Training Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
219 episodes
Manage episode 469921942 series 2794944
- Customers are paying for their own experience, not the employees'.
- Employee mindset directly impacts customer experience.
- Leaders should not blame younger generations for work ethic issues.
- Service aptitude is crucial for exceeding customer expectations.
- Training should focus more on soft skills than just operational processes.
- Previous life experiences shape service aptitude significantly.
- Current work experiences are essential for developing service aptitude.
- Companies must invest in customer experience training.
- Removing personal interpretations is key to consistent service.
- Leadership is responsible for cultivating high service aptitude.
Links:
2025 Livestream Workshops, Register now!
The Customer Service Revolution Podcast
The DiJulius Group
Customer Experience Executive Academy
Employee Experience Executive Academy
Our new best-selling book, The Employee Experience Revolution
Schedule a call to learn more about The DiJulius Group Consulting and Training Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
219 episodes
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