Best John DiJulius Podcasts (2025)

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224: The Six Components of a Five Star Experience 40:42

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2h ago40:42

40:42

Summary: In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the six key areas that separate good companies from iconic brands. They explore the importance of physical experience, atmosphere, ease of doing business, technical excellence, operational details, and hospitality in creating customer evan…

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223: Sabbaticals, Big Stay and Stakeholder Capitalism 37:25

5d ago37:25

37:25

Summary: In this episode, John R. DiJulius III and Denise Thompson discuss the importance of taking time for personal growth through sabbaticals, the evolving job market dynamics leading to a trend of loyalty among employees, the stark contrast in compensation between CEOs and average workers, and the philosophy surrounding wealth and generosity. T…

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222: How to Identify and Eliminate Negative Cues in Business 49:49

13d ago49:49

49:49

Summary: In this episode of the Customer Service Revolution, Denise Thompson and John DiJulius discuss the changing landscape of customer service, particularly focusing on Southwest Airlines. They explore how the airline, once a leader in customer satisfaction, is facing challenges due to management decisions prioritizing profits over customer expe…

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221: Creating Memorable Experiences - The Alpin Haus Journey 36:54

20d ago36:54

36:54

Summary: In this episode of the Experience Revolution podcast, host Dave Murray speaks with Katie Osborne, co-owner and vice president of marketing for Alpenhaus. They discuss the evolution of Alpenhaus, a family-run business that has expanded from a ski shop to a retailer of various outdoor fun products. Katie shares insights on the importance of …

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220: Transforming the Donor Experience at Gulf Coast Blood 34:12

1M ago34:12

34:12

Summary: In this episode of the Experience Revolution podcast, host Dave Murray speaks with Kevin Shipley, Associate Vice President of Community Engagement at Gulf Coast Blood. They discuss the evolution of donor experience at Gulf Coast Blood, emphasizing the importance of empathy, leadership support, and innovative training methods. Kevin shares …

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219: How to Create a Recruiting Experience That Draws Top Talent 45:51

1M ago45:51

45:51

Summary In this episode of the Customer Service Revolution podcast, Denise Thompson interviews Dave Murray, VP of consulting for the DiJulius Group. They discuss the critical connection between employee experience and customer experience, the challenges of accidental management, and the importance of a strong recruiting and onboarding process. Dave…

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218: How to Create an Above and Beyond Culture 54:03

2M ago54:03

54:03

Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John R. DiJulius III discuss the importance of creating an above and beyond culture in customer service. They explore how empowering employees, defining what above and beyond means, and overcoming fears can lead to exceptional customer experiences. The conversat…

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Nick Berry: The Five Stages of the Business Owner's Journey to Scale Your Business 33:41

1M ago33:41

33:41

Full Episode Page: Nick Berry: The Five Stages of the Business Owner's Journey to Scale Your Business A solo masterclass from Nick on the Five Stages of the Business Owner’s Journey. He shows how to turn chaos into a focused business growth roadmap, build a sales engine and lead generation system for predictable revenue, and evolve from producer to…

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217: How to Become Your Clients Trusted Business Partner 41:55

2M ago41:55

41:55

Summary: In this episode of the Customer Service Revolution Podcast, John DiJulius and Denise Thompson delve into the art of becoming an indispensable business partner. Discover how to build trust and foster relationships that clients can't imagine living without. From the importance of loving what you do to the power of being a resource broker, le…

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216: Is Consulting the Big Con? 47:33

2M ago47:33

47:33

Summary In this conversation, Denise Thompson and John DiJulius III explore the evolving landscape of customer experience and consulting. They discuss the challenges faced by young adults in social interactions, the state of customer experience in America, and the importance of co-creation in consulting. The conversation also highlights the need fo…

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215: Understanding the Gen Z Gaze 34:42

2M ago34:42

34:42

Gen Z Gaze Summary In this episode, Denise Thompson and John R. DiJulius III discuss the phenomenon of the 'Gen Z gaze' and its implications for customer service. They explore generational differences in social skills, the impact of technology on communication, and the role of AI in hiring processes. The conversation highlights the importance of es…

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Caitlin Johnson: Gamification Strategies for Business Leaders 54:16

2M ago54:16

54:16

Full Episode Page: Caitlin Johnson: Gamification Strategies for Business Leaders Caitlin Johnson is a Master Certified Performance Coach and gamification specialist. Nick Berry explores how Caitlin uses gamification in business to turn disengaged employees into high‑performing, purpose‑driven teams. From 90‑day “quests” to streaks and mulligans, Ca…

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214: From Struggles to Success: John's Journey, Part 2 34:23

2M ago34:23

34:23

From Struggles to Success: John's Journey (Part 2) Summary This is the second half of the story From Struggles to Success: John's Journey. Part 1 can be found here, episode 213. (https://thedijuliusgroup.com/csr-213/). If you have not listened to the first half, we recommend starting there first. This section picks up where John realizes he may nev…

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Seth Donlin: How Storytelling Builds a Powerful Personal Brand 49:52

2M ago49:52

49:52

Full Episode Page: Seth Donlin: How Storytelling Builds a Powerful Personal Brand Seth Donlin is a marketing and communications coach and founder of Seth Donlin Coaching. Personal branding is more than a logo; it is the story that convinces ideal clients you are their answer. In this fast‑moving conversation, host Nick Berry and Seth Donlin unpack …

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213: From Struggles to Success: John's Journey 29:53

3M ago29:53

29:53

Summary In this episode of the Customer Service Revolution podcast, John R. DiJulius III shares his journey from a challenging childhood to becoming a successful entrepreneur. He discusses the impact of his family dynamics, struggles in school, and the role of sports in shaping his character. John reflects on his experiences working at UPS, which b…

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Abby Donnelly: Business Succession Planning, Leadership Transitions, and Life After Exit 46:54

3M ago46:54

46:54

Full Episode Page: Abby Donnelly: Business Succession Planning, Leadership Transitions, and Life After Exit Nick Berry sits down with Abby Donnelly to reveal why true business succession planning starts long before a term sheet appears. They explore values-based selling, internal versus external successors, the messy emotions behind ownership trans…

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212: The Art of Listening 37:38

3M ago37:38

37:38

Mastering the Art of Listening Summary In this episode of the Customer Service Revolution podcast, John DiJulius and Denise Thompson discuss the importance of listening in customer service and leadership. They explore recent trends in customer experience, the art of listening, and practical tips for improving listening skills. The conversation emph…

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211: Building Empathy Using a Day in the Life Video 31:39

3M ago31:39

31:39

Day in the life Summary In this episode, Denise Thompson and John DiJulius discuss various themes surrounding age, happiness, and the importance of kindness in society. They delve into the findings of the World Happiness Report, highlighting the decline in happiness in the US and the specific struggles faced by young adults. The conversation shifts…

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David McCombie: How to Sell Your Business - What Private Equity Knows That You Don’t 41:59

3M ago41:59

41:59

Full Episode Page: David McCombie: How to Sell Your Business - What Private Equity Knows That You Don’t Episode Summary Host Nick Berry sits down with David McCombie to reveal what really separates regret-free exits from cautionary tales. David is the author of Selling Your Business with Confidence: A Practical Playbook for Mid-Market Owners, and i…

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30 Under-the-Radar Outbound Plays for Consistent Growth 31:53

3M ago31:53

31:53

Tired of the same old cold calls? So is everyone else. In this episode, Jeremy Pound and RentScale COO Jen Merritt pull back the curtain on outbound — revealing 30 overlooked tactics that top property managers use to keep their pipeline full without the awkward, old-school sales vibe. Discover practical plays beyond just realtors and cold calls: cr…

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210: The Power of Customer Experience Action Statements 27:33

3M ago27:33

27:33

Summary In this episode of the Customer Service Revolution podcast, John DiJulius discusses the importance of the Customer Experience Action Statement and its role in transforming organizational culture. He explains how this statement serves as a guiding principle for employees in their interactions with customers, emphasizing the need for actionab…

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209: Achieving NPS Growth Through Client Engagement 38:16

4M ago38:16

38:16

Summary In this episode of the Customer Experience Revolution podcast, host Dave Murray speaks with Victor Aranda from KeyBank about the transformative 'Moments Matter' initiative. They discuss the framework's three pillars, the impressive growth in Net Promoter Score (NPS), and the strategies implemented to sustain momentum and consistency in clie…

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Tara Landes: Letting Go of Leadership for Your Small Business to Run Without You 34:54

3M ago34:54

34:54

Full Episode Page: Tara Landes: Letting Go of Leadership for Your Small Business to Run Without You Host Nick Berry sits down with Tara Landes to reveal how owners can step back without chaos, why managerial accounting is the hidden growth engine, and the systems thinking that keeps seven-figure firms humming. Tara’s 25-year track record and 300-pl…

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The Power of Owning the Whole Service Chain in PM 1:10:42

4M ago1:10:42

1:10:42

Justin Mann, CEO of StoneLink Property Management, breaks down how he scaled from zero to 1,500 doors—not by outsourcing services, but by owning them. From launching a plumbing company to acquiring landscaping and construction teams, Justin reveals how vertical integration has become his unfair advantage. You'll hear how this strategy not only crea…

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208: Building Relationships in the Digital Age 36:41

4M ago36:41

36:41

Summary In this episode of the Customer Service Revolution podcast, John DiJulius discusses the critical importance of human experience in business, emphasizing that while technology can enhance service, it cannot replace the unique value of personal interactions. He introduces the concept of URX (You Are the Experience) and highlights the decline …

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Bridget Hom: Unlocking Business Growth with Mindset and Alignment 27:08

4M ago27:08

27:08

Full Episode Page: Bridget Hom: Unlocking Business Growth with Mindset and Alignment Host Nick Berry digs into how Bridget Hom turned a side hustle into six-figure success and now helps leaders master mindset, emotional intelligence, and alignment for rapid business growth. She breaks down hiring and firing your “mental team,” setting success crite…

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207: Customer Bill of Rights 39:09

4M ago39:09

39:09

Summary In this episode of the Customer Service Revolution Podcast, John DiJulius and Denise Thompson discuss the importance of transforming negative experiences into positive ones in customer service. They explore the concept of the Customer Bill of Rights, emphasizing the significance of consistency in service delivery. The conversation delves in…

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Lindsey Anderson: How Social Media Can Actually Drive Revenue 38:26

4M ago38:26

38:26

Full Episode Page: Lindsey Anderson — How Social Media Can Actually Drive Revenue Lindsey Anderson is a social media sales expert and CEO of Build & Monetize Agency. Host Nick Berry unpacks Lindsey’s four-part Social Media Sales Machine: create targeted content, spend 30 daily minutes in meaningful engagement, give followers a crystal-clear next st…

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The Future of PM: 10x Your Value, 10x Your Client Loyalty 48:26

4M ago48:26

48:26

In this episode of This Week in PM, Jeremy Pound sits down with industry visionary Mark Brower to explore a bold new future for property management. Mark breaks down how PMs can move beyond rent collection and become true wealth advisors — transforming a typical $45K client outcome into a $2 million legacy. From mindset shifts to client retention s…

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206: The Key to Keeping Your CX TOMA 36:16

4M ago36:16

36:16

Summary In this episode Chief Revolution Officer John DiJulius talks to Kevin Sloan, Executive Vice President, Head of Retail Banking,for KeyCorp. As Head of Retail Banking, Kevin Sloan leads the execution of KeyBank’s retail relationship growth strategy centered on helping clients and communities thrive. His responsibilities include leading 5,500 …

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Joe Daniels: Using the Point of View Canvas for Business Positioning 52:18

4M ago52:18

52:18

Full Episode Page: Joe Daniels: Using the Point of View Canvas for Business Positioning Joe flips the script by workshopping Nick Berry’s own coaching practice live. Using his four-pillar Point of View Canvas, he reveals why clarity outranks hustle, how a sharper stance attracts ideal clients and where most service founders misread the growth game.…

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205: Secret Service - The Power of Personalizing Service, Part 2 27:24

5M ago27:24

27:24

Summary IIn this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the importance of personalized customer service and the techniques of 'Secret Service' that can enhance customer experiences. They explore how to implement these techniques effectively, the significance of knowing clients personally, and t…

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Arielle Lechner: Executive Coaching, Identity Shifts, and the Quest for Success 50:29

4M ago50:29

50:29

Full Episode Page: Arielle Lechner: Executive Coaching, Identity Shifts, and the Quest for Success Is success a straight line or a winding quest? Host Nick Berry invites Arielle Lechner to map the inner terrain that shapes every outward result. They explore why founders who outgrow the hustle path lean on executive coaching to translate failure int…

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What Happens After You Hit 300 Reviews? 50:14

5M ago50:14

50:14

In this episode, Jeremy sits down with Travis and Brandon to uncover the real reason most property management companies struggle to grow—it’s not a lack of leads. They dive into the costly gap between marketing and sales, and reveal how a simple focus on Google reviews can change everything: Reviews aren’t as difficult as you think The life-changin…

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204: Secret Service - The Power of Personalizing Service, Part 1 22:49

5M ago22:49

22:49

Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the importance of customer experience, particularly in the context of the Customer Experience Executive Academy. They explore how businesses can navigate economic uncertainty by focusing on enhancing customer experiences. John shares insigh…

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Daniel Wakefield: The Accelerate Equation for Creative Entrepreneurs 42:25

5M ago42:25

42:25

Full Episode Page: Daniel Wakefield: The Accelerate Equation for Creative Entrepreneurs From a sixty‑dollar first month to a six‑figure creative business inside a year, Daniel unpacks the frameworks that fueled his meteoric rise. Host Nick Berry digs into the Accelerate Equation, the Hype Tornado, and the mindset shifts that turn followers into sup…

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203: Why Customers Are Revolting 21:31

5M ago21:31

21:31

Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the recent trend of companies filing for bankruptcy, particularly those known for poor customer service. They explore the concept of the experience gap, where customers feel they are paying more for less, leading to a revolt against compani…

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Austin Peterson: How to Build a Transferable Business That Runs Without You 46:52

5M ago46:52

46:52

Full Episode Page: How to Build a Transferable Business That Runs Without You Austin Peterson is a Comprehensive Financial Planner and Co-Founder of Backbone Planning Partners. In this episode, he shows owners how to build a truly transferable business that can outlive you, fund your lifestyle, and still fetch a premium price when you’re ready to s…

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Making Price Irrelevant with John DiJulius 45:51

5M ago45:51

45:51

Jeremy Pound sits down with customer experience expert John DiJulius to reveal the power of transforming transactions into unforgettable interactions. John shares why most businesses are stuck in a "customer service recession" and how companies that create meaningful experiences make price irrelevant. Learn practical, low-cost strategies to build l…

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202: Trust Matters More Than Ever 35:08

5M ago35:08

35:08

Summary In this conversation, Dr. David Horsager, a leading authority on trust, discusses the critical role of trust in leadership and business. He emphasizes that trust is not just a soft skill but a fundamental component that affects the bottom line. The discussion covers the historical context of trust, the shift towards personal trust in the di…

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2025 Broker Owner Live Recap 38:17

5M ago38:17

38:17

Jeremy and Jen of RentScale share highlights from visiting Colorado Springs, along with insightful interviews with attendees discussing their conference takeaways. Original Air Date: April 24, 2025 Presented by: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠RentScale⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Host and Founder: Jeremy Pound of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠…

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201: Navigating Uncertainty: Leadership Strategies for Tough Times 26:48

6M ago26:48

26:48

Summary In this conversation, John DiJulius discusses strategies for leaders to navigate staff uncertainty during economic downturns. He emphasizes the importance of over-communication, transparency, and fostering a positive work environment to maintain morale and team camaraderie. The discussion also highlights the need for leaders to focus on emp…

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Nick Nanton: Learning to do Business to Earn the Right to Be Creative 47:08

5M ago47:08

47:08

Full Episode Page: Nick Nanton: Learning to do Business to Earn the Right to Be Creative Nick Nanton is an entrepreneur and a 22-time Emmy Award-winning director and producer known for telling powerful human stories across entertainment, business, and personal development. Nick shares how mastering business leadership allowed him to build a creativ…

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Making Sense of Today’s Housing Market: Insider Data, Investor Trends & What’s Next 1:02:20

6M ago1:02:20

1:02:20

What’s really going on in today’s housing market? In this episode, Jeremy sits down with Lance Lambert, founder of ResiClub and former real estate editor at Fortune, to break down the most important data trends shaping real estate in 2025. From rising inventory and affordability crunches to investor behavior and market recalibration, this conversat…

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200: Indicators of Failing Customer Service: Navigating Customer Service Challenges in a Weak Economy 36:22

6M ago36:22

36:22

In this episode, Denise Thompson and John DiJulius celebrate the 200th episode of the Customer Service Revolution podcast. They discuss the importance of customer service, especially in a weak economy, and how companies that neglect customer experience often face dire consequences. John emphasizes the need for a Return on Experience (ROX) dashboard…

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199: Creating a Zero-Risk Customer Experience 27:14

6M ago27:14

27:14

summary In this episode, Denise Thompson and John DiJulius discuss the importance of creating a zero-risk environment in customer service. They share personal experiences and examples from companies like Warby Parker and Amazon, emphasizing the need for businesses to anticipate service failures and empower employees to resolve issues effectively. T…

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Bradley Hamner: How to Go From Rainmaker to Architect of Your Business 56:35

6M ago56:35

56:35

Full Episode Page: Bradley Hamner: How to Go From Rainmaker to Architect of Your Business What if the business operating system you're building is the very thing holding you back? In this episode of The Business Owner’s Journey, Nick Berry is joined by Bradley Hamner, founder of BlueprintOS and host of the Above the Business podcast. Bradley works …

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198: The Value of Outspoken Employees 34:34

6M ago34:34

34:34

summary In this episode of the Customer Service Revolution Podcast, John DiJulius discusses the critical role of employee feedback in shaping company culture and improving customer experience. He emphasizes the importance of encouraging outspoken employees, differentiating between divine discontent and negative attitudes, and the necessity of effec…

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Nick Berry: Multiple Exits and Using Equity-for-Advisory Partnerships to Build a HoldCo 51:53

6M ago51:53

51:53

Full Episode Page: Nick Berry: Multiple Exits and Using Equity-for-Advisory Partnerships to Build a HoldCo In a unique role-reversal, Interview Connections founder Jessica Rhodes steps in as guest host to interview Nick Berry—entrepreneur, advisor, and founder of Redesigned.Business—about his own business owner’s journey. Nick opens up about buildi…

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197: Structuring Your Presentations for Maximum Impact 42:32

6M ago42:32

42:32

Summary: In this episode of the Customer Service Revolution Podcast, John DiJulius shares insights on the art of engaging presentations, emphasizing the importance of icebreakers, audience connection, and storytelling. He discusses the structure of effective presentations, customization for different audiences, and practical advice for aspiring spe…