The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
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#23 That line of support that keeps you up
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Manage episode 362943634 series 1174920
Content provided by Paolo Fabrizio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Paolo Fabrizio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
I have finished delivering a 5-month customer service training path for a french client company. On the very last session I delved into a specific topic, also known as second line of support. Since that’s still a pain point for many companies I share experiences and actionable tips.
Full article on CustomerServiceCulture.com >>
…
continue reading
Full article on CustomerServiceCulture.com >>
49 episodes
MP3•Episode home
Manage episode 362943634 series 1174920
Content provided by Paolo Fabrizio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Paolo Fabrizio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
I have finished delivering a 5-month customer service training path for a french client company. On the very last session I delved into a specific topic, also known as second line of support. Since that’s still a pain point for many companies I share experiences and actionable tips.
Full article on CustomerServiceCulture.com >>
…
continue reading
Full article on CustomerServiceCulture.com >>
49 episodes
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