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Simplifying Excellence in Service Design
Manage episode 504363786 series 2376179
In this episode, Dr. Joseph Michelli explores the power of simplicity in crafting loyalty-building customer experiences. He emphasizes the importance of auditing the customer journey, standardizing key interactions, empowering frontline staff, and thoughtfully leveraging technology to ensure each customer interaction is intentional and impactful. Michelli explains how reducing complexity can enhance customer engagement, alleviate employee stress, and establish a foundation of transactional trust.
Listeners can access a detailed infographic based on this podcast from Joseph's website. Those who want to speak to Joseph are encouraged to contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!
608 episodes
Simplifying Excellence in Service Design
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Manage episode 504363786 series 2376179
In this episode, Dr. Joseph Michelli explores the power of simplicity in crafting loyalty-building customer experiences. He emphasizes the importance of auditing the customer journey, standardizing key interactions, empowering frontline staff, and thoughtfully leveraging technology to ensure each customer interaction is intentional and impactful. Michelli explains how reducing complexity can enhance customer engagement, alleviate employee stress, and establish a foundation of transactional trust.
Listeners can access a detailed infographic based on this podcast from Joseph's website. Those who want to speak to Joseph are encouraged to contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!
608 episodes
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