Best Dr Joseph A Michelli Podcasts (2025)

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Streamlining Operations for Service Excellence 3:34

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3h ago3:34

3:34

In this episode, Dr. Joseph Michelli explores the crucial role of operational excellence in shaping customer experiences. He shares strategies for leaders to enhance service delivery by identifying bottlenecks, aligning technology with customer needs, empowering frontline staff, and regularly assessing key performance metrics. Michelli emphasizes t…

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Social Media as a Tool for Customer Engagement 3:16

6d ago3:16

3:16

In this episode, Dr. Joseph Michelli explores the crucial role of social media in modern customer relationship management. He outlines practical strategies for enhancing engagement, including timely interactions, creating shareable and user-generated content, and building authentic connections. Michelli emphasizes that social media is not just a ma…

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E348 | “We’re going to replace our own business with AI”: Aytekin Tank on Scaling to 700 Employees & 35M+ Users 44:35

9d ago44:35

44:35

Aytekin Tank - founder & CEO of Jotform, host of the AI Agents Podcast, and bestselling author of Automate Your Busywork - shares how he grew Jotform from a developer’s pain point into a 700‑person automation company serving 35M+ users. He explains why Jotform chose to replace itself with AI before someone else did, how users steered them from “AI …

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Creating Memories Through Experiential Branding 3:22

14d ago3:22

3:22

In this episode, Dr. Joseph Michelli discusses how experiential branding builds customer loyalty beyond the conventional metrics of product and price. He highlights strategies such as incorporating surprises, engaging the senses, leveraging storytelling, encouraging participation, and transforming transactions into memorable moments. Michelli asser…

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Simplifying Excellence in Service Design 3:47

20d ago3:47

3:47

In this episode, Dr. Joseph Michelli explores the power of simplicity in crafting loyalty-building customer experiences. He emphasizes the importance of auditing the customer journey, standardizing key interactions, empowering frontline staff, and thoughtfully leveraging technology to ensure each customer interaction is intentional and impactful. M…

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E347 | "It's about solving problems": James Peach on scaling culture, brand marketing & customer obsession 39:29

24d ago39:29

39:29

What if the secret to skyrocketing your business lies not just in sales, but in understanding your customers on a deeper level? In this episode of Curious Leadership, Dominic Monkhouse chats with James Peach, award winning speaker, investor and brand marketing expert whose portfolio includes roles at Innocent, Uber, and Vinted, about customer obses…

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Building Resilience Through Servant Leadership 3:27

28d ago3:27

3:27

In this episode, Dr. Joseph Michelli discusses the essential qualities of resilience in leadership in his book Stronger Through Adversity. He outlines how servant leaders can foster a resilient workplace culture by promoting psychological safety, focusing on individual strengths, maintaining transparency during challenges, and modeling flexibility …

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Servant Leadership in Cross-Generational Teams 2:57

1M ago2:57

2:57

In this episode, Dr. Joseph Michelli delves into the challenges and opportunities presented by today's generationally diverse workforce. He outlines how servant leadership, focusing on serving others, is exceptionally suited to bridging the generational gaps within modern workplaces. Michelli discusses practical strategies for adapting communicatio…

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E346 | Scaling Culture, Velocity & AI in HR Tech with Phil Coxon 38:58

1M ago38:58

38:58

What happens when you lead three HR tech brands through growth, acquisition, and the AI revolution? Phil Coxon is in the thick of it. In this episode, Dominic is joined by Phil Coxon, Managing Director of Breathe, Elmo UK, and RotorGeek - three HR and workforce management platforms tackling different ends of the market. Phil shares what he’s learne…

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Proactive Customer Service Strategies 4:00

1M ago4:00

4:00

In this episode, Dr. Joseph Michelli explores the power of proactive customer service in creating outstanding customer experiences. By anticipating customer needs and addressing potential issues before they escalate, businesses can foster loyalty, reduce friction, and build trust. Michelli highlights the importance of monitoring customer behavior, …

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Developing Emotional Intelligence as a Servant Leader 4:02

2M ago4:02

4:02

In this episode, Dr. Joseph Michelli delves into the transformative power of emotional intelligence (EI) in leadership. He outlines how cultivating EI—through self-awareness, empathy, and emotional regulation—enables leaders to foster meaningful relationships, build trust, and effectively navigate challenges. Leaders are encouraged to reflect on th…

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E345 | From CPO to Chief Venture Officer: Building AI-First Products That Actually Work with Ivo Dimitrov 47:05

2M ago47:05

47:05

Ivo Dimitrov is co-founder and Chief Venture Officer at Finum, a neobank and financial solutions provider for SMEs and freelancers across Europe. Previously serving as CPO for five years, Ivo transformed his role to focus on high-risk, high-reward products, particularly AI accounting solutions. Before Finum, he co-founded a startup incubator (befor…

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Engaging Customers Through Personalization 3:45

2M ago3:45

3:45

In this episode, Dr. Joseph Michelli highlights the critical role of personalization in modern business, setting the stage for his new book, "All Business is Personal." He discusses how leveraging customer data responsibly can transform how businesses engage with their customers, making each interaction feel uniquely tailored and meaningful. Key st…

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The Power of Storytelling in Customer Engagement 3:55

2M ago3:55

3:55

In this episode, Dr. Joseph Michelli delves into the transformative power of storytelling in business, highlighting how stories can forge deep emotional connections with customers and employees. He shares actionable strategies for leaders to leverage storytelling effectively, from sharing the brand’s origin story to celebrating customer successes a…

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Launching and Scaling Subscriptions as a Solopreneur with Mike Morrison of Membership Geeks 40:12

2M ago40:12

40:12

Many of my guests on the podcast have built and skilled large membership and subscription businesses with big teams of specialists and sophisticated software to support their efforts. But what if the team is just you? Mike Morrison, launched the Membership Geeks Podcast 9 years ago to help solopreneurs build online membership businesses. You can dr…

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E344 | Achieving Peak Performance Through Mindset and AI with Dr. Jon Finn 56:48

2M ago56:48

56:48

Dr. Jon Finn wrote his best-selling book ‘The Habit Mechanic’ (which took him over 20 years) because his life’s mission is to help people to be their best in the challenging modern world. He founded the award-winning Tougher Minds consultancy and has three psychology-related degrees, including a PhD. He has worked in performance psychology, resilie…

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Consistency Across Multi-Location Customer Service 4:20

2M ago4:20

4:20

In this episode, Dr. Joseph Michelli explores the crucial role of consistency in customer experience across multiple business locations, drawing on examples from renowned brands like Starbucks and The Ritz-Carlton Hotel Company. He outlines strategies for achieving uniformity in service quality, including standardizing training programs, leveraging…

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Servant Leadership in Crisis Management 3:48

3M ago3:48

3:48

In this episode, Dr. Joseph Michelli delves into leadership during crises, sharing insights from his book "Stronger Through Adversity," based on conversations with over 140 leaders during the pandemic. He emphasizes the importance of frequent communication, prioritizing team well-being, and modeling calm and optimism. Leaders can navigate uncertain…

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Subscription Intrapreneurship with Bosch BlueMovement’s E-Lin Tan 39:34

3M ago39:34

39:34

What do you do when powerful tailwinds change to headwinds as you're growing your business? Many Membership Economy businesses have struggled to keep up momentum in the past few years as the golden era of growth has evolved to a bottom line era. Today's guest, E-Lin Tan, took the helm at BlueMovement offering subscriptions to Bosch Appliances in Eu…

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E343 | Hacking Your Way to Success : Lessons from “Scrappy Organisations” with Paulo Savaget 53:40

3M ago53:40

53:40

Paulo Savaget is Associate Professor at University of Oxford’s Department of Engineering Science and Saïd Business School. He holds a PhD from the University of Cambridge as a Gates Scholar and has a background working as a researcher, consultant, and entrepreneur, finding innovative solutions for a more inclusive world. His research covers the mec…

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Building Trust as the Foundation for Customer Loyalty 4:25

3M ago4:25

4:25

In this episode, Dr. Joseph Michelli explores the critical role of trust in building customer loyalty. He highlights how transparency about limitations, consistent commitment delivery, and quickly owning mistakes help foster trust. Dr. Michelli emphasizes the importance of proactive communication and consistent customer experiences across all chann…

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Designing “Wow” Moments in Customer Interactions 4:17

3M ago4:17

4:17

In this episode, Dr. Joseph Michelli discusses how micro-wows power customer service—those small, thoughtful gestures that significantly connect with customers. He explains how identifying customer pain points, personalizing interactions, and consistently delivering beyond expectations can turn everyday encounters into memorable experiences that en…

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Is the Future of Subscriptions Circular? A Conversation with Patrick Hypscher of Circularity.fm 31:49

3M ago31:49

31:49

Today we're talking about sustainability. Where do the circular economy and the membership economy intersect, and how can both be applied to tread more lightly and produce less waste? These questions have been at the center of the work of my guest, Patrick Hypscher. Patrick is a consultant and advisor and the host of Circularity.fm, a podcast about…

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E342 | Curious Leadership Live @ the CEO Summit 2025 45:40

3M ago45:40

45:40

Can AI revolutionise the way your business operates, or even redefine entire industries? This special episode of Curious Leadership was recorded as a live panel at the CEO Summit 2025, where Dominic was joined on stage by guests Neil Marley, Kevin Bradley, Pedro Arriaga, and John Readman to explore how AI is driving business productivity and innova…

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Empowering Employees to Deliver Superior Service 4:20

3M ago4:20

4:20

In this episode, Dr. Joseph Michelli explores the crucial role of employee empowerment in delivering exceptional customer service. He offers actionable strategies to foster a culture of trust and autonomy, enabling employees to make customer-focused decisions swiftly and confidently. By setting clear boundaries, providing necessary resources, and e…

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Empathy as the Core of Servant Leadership 4:35

4M ago4:35

4:35

In this episode, Dr. Joseph Michelli delves into the transformative power of empathy in leadership. He outlines practical steps for leaders to genuinely connect with their teams, such as active listening, validating feelings without judgment, and demonstrating empathy through actions. Dr. Michelli emphasizes that empathy goes beyond mere understand…

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E341 | Achieving Global Success Through Employee Happiness with Elaine Jobson, CEO of Jetts Fitness 48:29

4M ago48:29

48:29

Elaine Jobson is a dynamic CEO, board director, and culture strategist with over 30 years of experience scaling fitness and wellness brands across Australia, Africa, Asia, and Europe. As CEO of Jetts Fitness, she spearheaded the Management Buyout (MBO), restoring the brand to private ownership and founder-driven leadership. Under her guidance, Jett…

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The Role of Recognition in Building Employee Loyalty 2:56

4M ago2:56

2:56

In this episode, Dr. Joseph Michelli explores the critical role of employee recognition in fostering loyalty and retaining top talent. He emphasizes that effective recognition goes beyond generic praise, focusing on specific achievements that align with company values and encourage peer-to-peer recognition. Dr. Michelli discusses the importance of …

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How Zumba Balances Instructor and Consumer Subscriptions with Yael Dornbusch, Zumba’s Chief Subscription Officer 32:32

4M ago32:32

32:32

Zumba is a phenomenon. Since its founding in 2001, the addictive fitness dance program with a Latin beat has taken the world by storm. As of 2022, the company claimed 15 million people taking Zumba classes weekly at 200,000 locations in over 180 countries. At its core is the Zumba Instructor Network, a monthly membership program created to give ins…

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The Role of Emotional Intelligence in Team Cohesion 3:13

4M ago3:13

3:13

In this episode, Dr. Joseph Michelli delves into the pivotal role of emotional intelligence (EI) in leadership. He discusses how EI shapes influential leaders who do more than oversee tasks—they cultivate resilient and collaborative teams. Dr. Michelli highlights critical aspects of EI, such as self-awareness, empathy, adaptability, and conflict re…

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E340 | Integrating AI & Automation Without Sacrificing Personal Customer Service with Joseph Michelli 42:48

4M ago42:48

42:48

Joseph Michelli is an internationally sought-after speaker, author, and organisational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects…

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The Art of Listening: Elevating Customer and Employee Experiences 2:53

4M ago2:53

2:53

In this episode, Dr. Joseph Michelli emphasizes the transformative power of listening in leadership and customer experience. He outlines essential techniques for leaders to enhance their listening skills, such as giving full attention, asking open-ended questions, and understanding the emotions behind the words. Michelli highlights how effective li…