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485: David Sakamoto, The Power of Transparency

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Manage episode 325284479 series 1240966
Content provided by Adam and Jeannie. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adam and Jeannie or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

What does it mean to be authentic and transparent in customer and employee experience? More importantly, how does that work in practice? That's precisely what we are talking about with our guest David Sakamoto.

Transparency is not as simple as many companies think. You need to be open about your inner processes and plans to your employees, and you need to show everything about your product or service to the customer. David has a lot of fascinating ideas behind all of this and a few recommendations you should hear about as they have already worked for him and his company GitLab.

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

509 episodes

Artwork
iconShare
 
Manage episode 325284479 series 1240966
Content provided by Adam and Jeannie. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adam and Jeannie or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

What does it mean to be authentic and transparent in customer and employee experience? More importantly, how does that work in practice? That's precisely what we are talking about with our guest David Sakamoto.

Transparency is not as simple as many companies think. You need to be open about your inner processes and plans to your employees, and you need to show everything about your product or service to the customer. David has a lot of fascinating ideas behind all of this and a few recommendations you should hear about as they have already worked for him and his company GitLab.

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

509 episodes

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