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An Omnichannel Approach to Care (EP 7) with healthcare industry advisor, consultant and former Chief Information Officer, Senior Executive at Northwestern Medicine Tim Zoph, and healthcare strategist for DPR Construction Carl Fleming
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Welcome to Episode 7 of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Today, your host, Leslie Tullio, is joined by Tim R. Zoph, Industry Advisor, Consultant, and former CIO, Senior Executive of Northwestern Medicine, and Carl Fleming, DPR Construction Healthcare Strategist. In this episode of a two part series, they discuss delivering the elevated patient experience consumers are craving using an Omnichannel approach to care.
Key Takeaways:
[1:32] Tim Shares what training the next generation of healthcare leaders is like.
[3:47] What Omnichannel care means to providers in healthcare today? Why is this relevant?
[6:59] What are the obstacles to reaching more empathic healthcare? How should health systems consider them in their strategies?
[8:47] Tim talks about the benefits of automation.
[9:26] Carl shares how the new technologies impact the built environment.
[11:05] Carl provides examples of flexible and integrative healthcare.
Mentioned in this episode:
Brought to you by DPR Construction: A trusted healthcare builder.
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