What if the reason your business isn’t growing… isn’t strategy—but apathy?

In this powerful episode of Chats with Jason, global transformation leader Lior Arussy reveals why customer experience isn’t a department—it’s a decision.

From walking away from a prestigious executive role to launching a movement that’s impacted 200+ brands (Mercedes-Benz, Royal Caribbean, and more), Lior shares the untold truth about why most change efforts fail—and what you can do today to rise above mediocrity and ignite meaningful impact.

⚡ You’ll discover:

The mindset shift that separates industry leaders from cynical laggards

Why “self-service” may be silently destroying customer loyalty

The 5 actions your customers take that actually measure experience

How to lead even when you’re not in charge (yes, Susie from accounting, this one’s for you)

And the one question every CX leader must answer to win C-suite support

🔥 Whether you're a CEO, team leader, or just someone tired of saying “why bother?”—this episode is your invitation to stop playing small and start authoring your own story.

🛑 Because if you don’t write your story... someone else will.

🎧 Listen now. Be moved. Take action.

👉 Get Lior’s latest book "Dare to Author" and all show resources in the links below.

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✨ When you transform the experience, you transform your business—and the world around you.

📲 Like, share, and subscribe for more insights every week on Chats with Jason.

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/

Facebook: https://www.facebook.com/jasonsbradshaw

Instagram: https://www.instagram.com/jasonsbradshaw/

Twitter/X: https://x.com/jasonsbradshaw

Follow Lior Arussy:

Website: https://www.liorarussy.com/

LinkedIn: https://www.linkedin.com/in/liorarussy/

Youtube: https://www.youtube.com/@liorarussy652

Twitter/X: https://x.com/LiorStrativity

Buy the book: Dare to Author!: Take Charge of the Narrative of Your Life https://a.co/d/1G3kIJO