This episode of Changing Lanes: The Hooks Playbook takes you behind the scenes of a service model that’s transforming the ownership experience at Hooks Lincoln. Kip Hooks, Owner of Hooks Lincoln, shares how remote service, valet pickup and delivery, and mobile maintenance have evolved into cornerstone offerings designed to make car care effortless.

Discover how these services began decades ago as small, customer-first gestures and grew into a fully scaled, highly organized system built around convenience, communication, and trust. Kip explains why character-driven team members, precise logistics, and constant improvement are essential to delivering a seamless experience—whether customers are at home, at work, or anywhere in between.

Listeners will learn:

• How Hooks Lincoln scaled its remote service program beyond one-off pickups
• Why customer inconvenience—not industry trends—sparked the earliest innovations
• What makes Hooks Lincoln’s approach uniquely personal and dependable
• The behind-the-scenes planning that ensures punctual, smooth appointments
• How mobile service brings recalls, maintenance, and software updates directly to the customer
• Why strong people, intentional processes, and continuous learning shape every aspect of service

For anyone curious about whether pickup and delivery service is truly worth it—or how a dealership can make car care feel effortless—this episode offers an inside look at a philosophy built around doing things the right way.

Subscribe, rate, and share to help others discover a better way to experience vehicle ownership.

Stop by Hooks Lincoln in Fort Worth, Texas
Visit us online: www.hookslincoln.com
Find us on Google: Hooks GBP

Follow Kip Hooks: www.linkedin.com/in/kip-hooks-6723046a/

Podcast Directed and Produced by: www.hiredgunsagency.com