Welcome to Changing Lanes: The Hooks Playbook—a podcast about people, principles, and the power of grace in the car business. Hosted by third-generation dealer Kip Hooks, this show takes you inside the heartbeat of Hooks Lincoln in Fort Worth, Texas. From family stories that shaped the dealership’s soul to customer moments that changed everything, you’ll hear what it really means to do business with intention. With guest appearances including Piper the dealership pup, reflections on family, ...
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Hooks Lincoln Podcasts
1
From Transaction to Relationship: Inside Hooks’ Model
47:00
47:00
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47:00
Hooks Lincoln President, Kip Hooks, shares how his dealership turned a traditional, often stressful process into something completely different — a relationship-driven experience built on trust, loyalty, and listening. In this episode of Changing Lanes: The Hooks Playbook, Kip explains how Hooks’ single point of contact model simplifies the car-buy…
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Beyond Cars: How Hooks Lincoln Builds Trust Through Service
31:35
31:35
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31:35
Customer service has changed dramatically over the past fifty years—surveys, metrics, and online reviews now dominate how businesses measure success. But at Hooks Lincoln, service has always been about something far more timeless: people, relationships, and doing the right thing in the moment. In this episode of Changing Lanes: The Hooks Playbook, …
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1
Legacy in Motion: Kip Hooks on Four Generations of Customer-First Leadership
41:18
41:18
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41:18
In the premiere episode of Changing Lanes: The Hooks Playbook, Kip Hooks—Dealer Principal of Hooks Lincoln in Fort Worth, Texas—invites listeners into a candid conversation about what truly drives the dealership’s success: relationships, not transactions. As the third generation in a family legacy that spans more than 70 years in the automotive bus…
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