In the premiere episode of Changing Lanes: The Hooks Playbook, Kip Hooks—Dealer Principal of Hooks Lincoln in Fort Worth, Texas—invites listeners into a candid conversation about what truly drives the dealership’s success: relationships, not transactions. As the third generation in a family legacy that spans more than 70 years in the automotive business, Kip unpacks the core philosophy that guides everything they do at Hooks Lincoln.

Listeners will discover how the dealership’s unique identity—built on Southern hospitality, boutique-style service, and an unwavering commitment to grace—sets it apart in an industry often driven by volume and speed. Kip speaks openly about the difference between being a “want” dealership versus a “need” dealership, and how that mindset influences every customer interaction, team hire, and long-term decision.

The episode explores:

• The foundational principle of BIHL: “Best Interest of Hooks Lincoln”—and why that always begins with the customer.
• How time is treated as the ultimate luxury, and how the team prioritizes customer convenience without compromising on care.
• Why character outweighs experience when hiring team members—and how strong teammates build strong cultures.
• How decades of sports experience shape Kip’s leadership style and foster a problem-solving, coach-like culture.
• What it means to “do the same things differently” in a car buying experience that’s often been overcomplicated.
• Real stories of going the extra mile—literally—to serve customers and build lifelong relationships.

Whether you're a car buyer, a fellow dealer, or someone who simply values legacy-driven leadership, this episode sets the tone for a podcast that promises transparency, warmth, and wisdom from the heart of Fort Worth.

Stop by Hooks Lincoln in Fort Worth, Texas
Visit us online: www.hookslincoln.com
Find us on Google: Hooks GBP

Follow Kip Hooks: www.linkedin.com/in/kip-hooks-6723046a/

Podcast Directed and Produced by: www.hiredgunsagency.com