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Orchestrating Citizen Experience: With Colorado’s William Chumley

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Manage episode 445232017 series 124849
Content provided by Launch by NTT DATA. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Launch by NTT DATA or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

William Chumley on prioritizing customer experience at the state level

There’s no wrong door to get to government. Every citizen should have an avenue to access government services in some form or another, be it digital or in person. This week Clinton sits down with William Chumley, the Chief Customer Officer for the Governor's Office of Information Technology for the State of Colorado and Cathy LoDuca, the VP for Growth for Public Sector at NTT DATA. They discuss how to serve both the individual and the whole and how to orchestrate numerous systems, people and processes to streamline the citizen user journey at the state level.

Links:

William Chumley

My Colorado App

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  continue reading

494 episodes

Artwork
iconShare
 
Manage episode 445232017 series 124849
Content provided by Launch by NTT DATA. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Launch by NTT DATA or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

William Chumley on prioritizing customer experience at the state level

There’s no wrong door to get to government. Every citizen should have an avenue to access government services in some form or another, be it digital or in person. This week Clinton sits down with William Chumley, the Chief Customer Officer for the Governor's Office of Information Technology for the State of Colorado and Cathy LoDuca, the VP for Growth for Public Sector at NTT DATA. They discuss how to serve both the individual and the whole and how to orchestrate numerous systems, people and processes to streamline the citizen user journey at the state level.

Links:

William Chumley

My Colorado App

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  continue reading

494 episodes

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