Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo
Artwork

Content provided by Chad Peterman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Chad Peterman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Player FM - Podcast App
Go offline with the Player FM app!

AI + Humans for a Call Center | AI Trade Talk | Brad Scruggs | Michelle Myers

29:50
 
Share
 

Manage episode 507121011 series 3133411
Content provided by Chad Peterman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Chad Peterman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

☎️ Missed calls = missed opportunities. But what if AI could change that game forever?

Brad sits down with Michelle Myers, co-founder of Pink Callers, to uncover how she’s reinventing the call center experience for home service businesses. From dedicated CSRs who feel like part of your team, to after-hours support that actually works, Pink Callers is flipping the script on traditional answering services.

Michelle doesn’t shy away from the hot topic: AI. She shares how tools like Zyratalk, Dialpad, and Motion aren’t here to replace people, but to supercharge them. We’re talking about CSRs who go from answering phones to managing AI agents, multiplying their value and their paychecks 💡

Tune in for a fun, insightful, and practical conversation that will leave you rethinking what’s possible for your business, and your team.

Additional Resources:

Connect with Michelle on LinkedIn

Learn more about Pink Callers

Connect with Brad on LinkedIn

Ready to Chat Smarter? Grab Your Free ZyraTalk Demo!

Learn more about Zyratalk

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Chad on LinkedIn

Peterman Brothers Website

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

Key Takeaways:

  • Pink Callers provides dedicated, accountable CSRs with flexible support options.
  • AI enhances CSR roles, boosting skills and earning potential.
  • Human-in-the-loop ensures AI and people work seamlessly together.
  • Tools like Dialpad and Motion improve efficiency and accountability.
  • The future of service blends AI innovation with people-first leadership.

  continue reading

294 episodes

Artwork
iconShare
 
Manage episode 507121011 series 3133411
Content provided by Chad Peterman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Chad Peterman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

☎️ Missed calls = missed opportunities. But what if AI could change that game forever?

Brad sits down with Michelle Myers, co-founder of Pink Callers, to uncover how she’s reinventing the call center experience for home service businesses. From dedicated CSRs who feel like part of your team, to after-hours support that actually works, Pink Callers is flipping the script on traditional answering services.

Michelle doesn’t shy away from the hot topic: AI. She shares how tools like Zyratalk, Dialpad, and Motion aren’t here to replace people, but to supercharge them. We’re talking about CSRs who go from answering phones to managing AI agents, multiplying their value and their paychecks 💡

Tune in for a fun, insightful, and practical conversation that will leave you rethinking what’s possible for your business, and your team.

Additional Resources:

Connect with Michelle on LinkedIn

Learn more about Pink Callers

Connect with Brad on LinkedIn

Ready to Chat Smarter? Grab Your Free ZyraTalk Demo!

Learn more about Zyratalk

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Chad on LinkedIn

Peterman Brothers Website

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

Key Takeaways:

  • Pink Callers provides dedicated, accountable CSRs with flexible support options.
  • AI enhances CSR roles, boosting skills and earning potential.
  • Human-in-the-loop ensures AI and people work seamlessly together.
  • Tools like Dialpad and Motion improve efficiency and accountability.
  • The future of service blends AI innovation with people-first leadership.

  continue reading

294 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play