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About Ladybug Scoops
Founded in 2019, Ladybug Scoops provides professional pet waste removal services across Southern Oregon. With 250+ recurring weekly clients, Nicole and her team are known for their reliability, professionalism, and going above and beyond for customers—whether that means scooping poop, bringing up trash cans, or preventing disasters.
👉 Learn more about Ladybug Scoops: https://ladybugscoops.com
From Lawn Care Side Hustle to 250 Weekly Clients | Built Local Podcast
What happens when a small side service turns into a thriving business? In this episode of the Built Local Podcast, I sit down with Nicole Provolt, owner of Ladybug Scoops in Southern Oregon.
Nicole shares how her husband’s lawn care frustration with dog poop turned into a full-time company, how they went from 12 clients to over 250 recurring weekly customers, and why persistence (not shortcuts) has been the secret to their growth.
We cover everything from Facebook ads and local partnerships to wild stories in the field—including saving a baby in a runaway stroller and putting out fires for clients. Nicole also shares how Review Harvest helped her grow from 60 Google reviews to 184+, making Ladybug Scoops the no-brainer choice in her market.
If you’re in home services or just love hearing stories of small businesses built from the ground up, this episode is for you.
Timestamps
0:00 Intro – Meet Nicole & Ladybug Scoops
0:28 Why “Ladybug” is in the name
1:14 How dog poop led to a new business idea
2:20 Starting Ladybug Scoops full-time in 2019
3:24 Rolling over lawn clients into scooping clients
4:54 From a dozen clients to 250+ today
5:47 Yard signs, Craigslist, and marketing hustle
7:04 Educating people that poop scooping exists
7:55 Finding Facebook ads as a growth channel
8:34 Pandemic impact (or lack of)
9:14 Watching the industry explode in recent years
11:15 The grind of running and growing the business
12:40 Crazy stories from the field (fires & saving a baby)
13:57 Going above and beyond for customers
15:22 Facebook ads + follow-up process
16:32 Google leads & ranking #1 in new service areas
17:58 Growing reviews: 60 → 184 with Review Harvest
20:23 Favorite features & results with Review Harvest
21:23 Reviews as the competitive edge
23:00 Nicole’s future goals (hiring, growth, balance)
26:40 Advice for new service business owners
28:01 Final thoughts & closing
28:29 End