From Cost Centre To Insight Hub - The Contact Centre Revolution Has Begun Breaking The Blueprint podcast

From Cost Centre To Insight Hub - The Contact Centre Revolution Has Begun

3d ago 1:09:09

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In this episode of Breaking the Blueprint, hosts Vinay Parmar and Iqbal Javaid sit down with Xander Freeman, Director at Call Centre Helper, to explore the future of customer experience and how empathy is reshaping leadership.

They unpack why proximity and listening matter more than ever in a hybrid world, how digital intimacy is transforming service delivery, and why true innovation begins with culture. Xander shares practical insights on transforming contact centres from cost centres to growth engines, building empowered teams, and connecting technology with humanity.

This conversation blends strategy, leadership, and emotional intelligence — revealing how brands can create customer relationships that last.

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11 episodes