Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)
https://lombardequipment.com/
Mark Olson was one of the great speakers at the SE Collision Conference. He talks about the different generations and how different each one will do something as basic as making a peanut butter and jelly sandwich. You add in the 4 different personality types which are: amiables, expressives, drivers and analyticals. He also talks about "communicating to discover and understand". That would shift the world!
If you are wondering what personality type you are (or your employees) you can take the DISC profile here: https://www.tonyrobbins.com/disc/
As Mark says, "If you understand how people are, then you know how to treat them, then you know how to bring them in!" This applies to your employees and your customers.
Knowing this we realize that the golden rule of "Do unto others as you would have them do to you" doesn't apply in the way we think it does. People don't want you to do to them as YOU would want but as THEY would want!
If you would like Mark's powerpoint presentation email Micki at:
[email protected]
Reach out to Mark Olson directly:
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/mark-olson-0381b610/
Website: https://www.vecoexperts.com/index.php

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For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]
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