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Content provided by Beyond Clean Media and Beyond Clean Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Beyond Clean Media and Beyond Clean Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Tray Command - Thank You for Calling SPD: Long Live Customer Service

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Manage episode 511327451 series 1551338
Content provided by Beyond Clean Media and Beyond Clean Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Beyond Clean Media and Beyond Clean Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

What if the biggest game-changer for your Sterile Processing department wasn’t a new piece of equipment—but a new approach to customer service? In this Season 30 premiere episode of Beyond Clean’s “Tray Command,” we’re kicking things off with a familiar voice: Beyond Clean’s Hank Balch, returning to the studio for a powerful conversation on customer service, culture, and connection. Hank shares why mastering the “people” side of SPD is just as essential as mastering your trays, and how communication can become the secret weapon that turns workflow friction into teamwork. If your SPD-OR relationship could use a reset, this episode is your call to action.

Season 30 of Beyond Clean releases under the 1 Episode = 1 CE delivery model.

Visit our CE Credit Hub at https://www.beyondcleanmedia.com/ce-credit-hub to access this quiz and over 350 other free CE credits.

#BeyondClean #SterileProcessing #Podcast #Season30 #TrayCommand #CustomerService #Workflows #Communication #Connection #Teamwork

  continue reading

921 episodes

Artwork
iconShare
 
Manage episode 511327451 series 1551338
Content provided by Beyond Clean Media and Beyond Clean Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Beyond Clean Media and Beyond Clean Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

What if the biggest game-changer for your Sterile Processing department wasn’t a new piece of equipment—but a new approach to customer service? In this Season 30 premiere episode of Beyond Clean’s “Tray Command,” we’re kicking things off with a familiar voice: Beyond Clean’s Hank Balch, returning to the studio for a powerful conversation on customer service, culture, and connection. Hank shares why mastering the “people” side of SPD is just as essential as mastering your trays, and how communication can become the secret weapon that turns workflow friction into teamwork. If your SPD-OR relationship could use a reset, this episode is your call to action.

Season 30 of Beyond Clean releases under the 1 Episode = 1 CE delivery model.

Visit our CE Credit Hub at https://www.beyondcleanmedia.com/ce-credit-hub to access this quiz and over 350 other free CE credits.

#BeyondClean #SterileProcessing #Podcast #Season30 #TrayCommand #CustomerService #Workflows #Communication #Connection #Teamwork

  continue reading

921 episodes

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