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How Experience-Driven Design Is Revolutionizing Physical Engagement

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Manage episode 472245293 series 2855065
Content provided by Jim Marous and Evergreen Podcasts. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jim Marous and Evergreen Podcasts or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

As financial institutions navigate the challenges of digital transformation while maintaining relevant physical spaces, organizations must focus on reimagining how to connect with customers in an increasingly digital world. This must include a shift from transaction-focused branch designs to experience-centered environments that prioritize consultative interactions.

I’m joined on the Banking Transformed podcast by EJ Kritz, Chief Experience Officer at DBSI. EJ shares his expertise on the evolution of branch banking design and customer experience improvements. Recorded live at the Visionary Voices event in Chandler, Arizona, the conversation digs into how data-driven design decisions are helping banks optimize their physical footprint while enhancing customer engagement.

Whether you're looking to revitalize your branches or enhance your overall customer journey, this conversation offers valuable insights for financial leaders ready to transform their approach.

  continue reading

412 episodes

Artwork
iconShare
 
Manage episode 472245293 series 2855065
Content provided by Jim Marous and Evergreen Podcasts. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jim Marous and Evergreen Podcasts or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

As financial institutions navigate the challenges of digital transformation while maintaining relevant physical spaces, organizations must focus on reimagining how to connect with customers in an increasingly digital world. This must include a shift from transaction-focused branch designs to experience-centered environments that prioritize consultative interactions.

I’m joined on the Banking Transformed podcast by EJ Kritz, Chief Experience Officer at DBSI. EJ shares his expertise on the evolution of branch banking design and customer experience improvements. Recorded live at the Visionary Voices event in Chandler, Arizona, the conversation digs into how data-driven design decisions are helping banks optimize their physical footprint while enhancing customer engagement.

Whether you're looking to revitalize your branches or enhance your overall customer journey, this conversation offers valuable insights for financial leaders ready to transform their approach.

  continue reading

412 episodes

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