Guest: Kyler Nixon
Host: Justin King
In this episode, Justin King sits down with Kyler Nixon, to discuss the evolution of digital transformation in B2B businesses. They explore how distributors and manufacturers can leverage technology to create seamless customer experiences, improve efficiency, and drive growth. The conversation covers the challenges of adoption, the changing role of sales teams, and the importance of omnichannel strategies in today’s competitive landscape.
Key Takeaways
Digital Transformation is No Longer Optional
Businesses must adopt digital tools to stay competitive.
It’s not just about eCommerce—data-driven decision-making and automation play a crucial role.
Customer Expectations are Changing
Buyers want seamless omnichannel experiences across self-service, sales reps, and digital platforms.
Personalization and convenience drive customer loyalty.
The Sales Role is Shifting
Sales reps are moving from order-taking to consultative advisors.
Companies that equip their teams with customer insights and data gain a competitive edge.
Technology Must Work for the Business
Integrating ERP, CRM, and eCommerce enables better decision-making and efficiency.
A strong digital foundation improves both internal operations and customer satisfaction.
Adoption Challenges and How to Overcome Them
Resistance to change is common, but strong leadership and training are key.
Aligning technology investments with business goals ensures long-term success.

Show Links

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