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Transforming Airline Tech With AI Innovation

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Manage episode 516127756 series 3263129
Content provided by Amazon Web Services. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Amazon Web Services or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, we sit down with Lawrence Fong, Director of Digital and IT at Cathay, as he reveals how one of Asia's premier airlines is leveraging AI and machine learning to transform every aspect of their operations. Drawing from his 30+ years of experience at Cathay Pacific, Lawrence shares practical insights on building customer-centric digital transformation, fostering innovation culture, and managing change in the volatile aviation industry. Together with AWS Enterprise Strategist Xia Zhang, Lawrence discusses how leaders in highly regulated industries can embrace digital culture, build agile teams, and create innovation frameworks that drive measurable business outcomes while maintaining premium service standards.

  continue reading

257 episodes

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iconShare
 
Manage episode 516127756 series 3263129
Content provided by Amazon Web Services. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Amazon Web Services or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, we sit down with Lawrence Fong, Director of Digital and IT at Cathay, as he reveals how one of Asia's premier airlines is leveraging AI and machine learning to transform every aspect of their operations. Drawing from his 30+ years of experience at Cathay Pacific, Lawrence shares practical insights on building customer-centric digital transformation, fostering innovation culture, and managing change in the volatile aviation industry. Together with AWS Enterprise Strategist Xia Zhang, Lawrence discusses how leaders in highly regulated industries can embrace digital culture, build agile teams, and create innovation frameworks that drive measurable business outcomes while maintaining premium service standards.

  continue reading

257 episodes

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