Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo
Artwork

Content provided by Alex and Annie. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alex and Annie or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Player FM - Podcast App
Go offline with the Player FM app!

From Booking to Checkout: How SuiteOp Streamlines Guest Experience and Operations with Simon Seroussi

42:59
 
Share
 

Manage episode 496144095 series 3001947
Content provided by Alex and Annie. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alex and Annie or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Send us a message!

In this episode, we’re joined by Simon Seroussi, Co-Founder of SuiteOp, a guest experience and operations platform built by operators, for operators.
With a background in both hospitality tech and short-term rental management, Simon shares how SuiteOp was born from firsthand experience growing a 400-unit portfolio and the operational chaos that came with it. From automating smart locks to unifying guest portals, task management, and upsells, SuiteOp is designed to simplify everything that happens after the booking is made.
We explore what it really takes to deliver a seamless guest journey, reduce team miscommunication, and stay ahead of rising expectations in today’s short-term rental landscape.
We dive into:
1️⃣ Why most STR tech falls short after the booking
2️⃣ How SuiteOp replaces five tools with one platform
3️⃣ What guests actually want in a digital portal
4️⃣ Where automation adds real value (and where it doesn’t)
5️⃣ A smarter approach to upsells, loyalty, and guest data
6️⃣ What’s holding vendors back from working together
Connect with Simon:
LinkedIn: https://www.linkedin.com/in/simonseroussi/
Website: https://suiteop.com/

✨ Exclusive Offer to Alex & Annie Listeners:
Get a free market assessment from Track with 3 to 5 actionable insights tailored to your business. (valued at $400)
You will meet one-on-one with an expert to help evaluate your market, identify opportunities, and build a strategy to help you stand out.
👉 https://calendly.com/dstephens-tnsinc
Go live with Homes & Villas by Marriott Bonvoy by August 4, 2025, and receive Marriott Bonvoy Platinum Status for one year, 36000 bonus points, and a marketing feature on a Homes & Villas marketing channel after you launch:
👉 https://partners.homes-and-villas.marriott.com/s/event-property-managers-contact-us?ev=AApod25
Get a free Growth Hack Review and P&L Evaluation when you mention “Alex & Annie” during your discovery call with the Grand Welcome team:
👉 https://calendly.com/michelle-marquis-grandwelcome/30min

#vacationrentals #shorttermrentals #operations

  continue reading

231 episodes

Artwork
iconShare
 
Manage episode 496144095 series 3001947
Content provided by Alex and Annie. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alex and Annie or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Send us a message!

In this episode, we’re joined by Simon Seroussi, Co-Founder of SuiteOp, a guest experience and operations platform built by operators, for operators.
With a background in both hospitality tech and short-term rental management, Simon shares how SuiteOp was born from firsthand experience growing a 400-unit portfolio and the operational chaos that came with it. From automating smart locks to unifying guest portals, task management, and upsells, SuiteOp is designed to simplify everything that happens after the booking is made.
We explore what it really takes to deliver a seamless guest journey, reduce team miscommunication, and stay ahead of rising expectations in today’s short-term rental landscape.
We dive into:
1️⃣ Why most STR tech falls short after the booking
2️⃣ How SuiteOp replaces five tools with one platform
3️⃣ What guests actually want in a digital portal
4️⃣ Where automation adds real value (and where it doesn’t)
5️⃣ A smarter approach to upsells, loyalty, and guest data
6️⃣ What’s holding vendors back from working together
Connect with Simon:
LinkedIn: https://www.linkedin.com/in/simonseroussi/
Website: https://suiteop.com/

✨ Exclusive Offer to Alex & Annie Listeners:
Get a free market assessment from Track with 3 to 5 actionable insights tailored to your business. (valued at $400)
You will meet one-on-one with an expert to help evaluate your market, identify opportunities, and build a strategy to help you stand out.
👉 https://calendly.com/dstephens-tnsinc
Go live with Homes & Villas by Marriott Bonvoy by August 4, 2025, and receive Marriott Bonvoy Platinum Status for one year, 36000 bonus points, and a marketing feature on a Homes & Villas marketing channel after you launch:
👉 https://partners.homes-and-villas.marriott.com/s/event-property-managers-contact-us?ev=AApod25
Get a free Growth Hack Review and P&L Evaluation when you mention “Alex & Annie” during your discovery call with the Grand Welcome team:
👉 https://calendly.com/michelle-marquis-grandwelcome/30min

#vacationrentals #shorttermrentals #operations

  continue reading

231 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play