The discussion in this section about what is waste and value-added is very typical of what we experience in this program. No one wants to be doing a job that is waste. If it is, the next thing you know you are on the outside looking for a new job. So there is always some turf protecting when you get here. The Black Knights push back. Those protecting special Tribal Knowledge become edgy. The whole company is nervous because as you start to look at each job and how it should be measured. People will begin worrying and will resist until they feel comfortable that they are not being singled out. Once the No Blame concept catches on, most everyone gets it and feels that the protection of special Tribal Knowledge is less and less important. Enjoy, Len