Design Matters with Debbie Millman is one of the world’s very first podcasts. Broadcasting independently for over 15 years, the show is about how incredibly creative people design the arc of their lives. Hosted on Acast. See acast.com/privacy for more information.
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#379: The 6‑Star Client Experience That Doubles Referrals & Repeat Work
Manage episode 505325455 series 1816805
Content provided by Brian Hood. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brian Hood or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Let me make something clear:
Referrals aren’t BAD.
Just don’t rely on them as your ONLY source of leads.
But a client is a client, and if people are sending them your way, you’re not gonna say no!
And the best way to bring in more referrals is to deliver a “6 Star Client Experience.”
If you’ve ever been to a 5-star hotel, you know it’s the little details that make it luxury:
The chocolate on your pillow, the handwritten note, how your bags somehow appear in your room while you're checking in…
There's no such thing as a 6-star hotel. It doesn't officially exist.
Which is exactly why, as a freelancer, you should be aiming to create a 6-star experience SO smooth and thoughtful that your clients would feel stupid NOT referring you.
This week’s podcast episode is full of ways to create that 6-star client experience.
Easy to implement - but 99% of freelancers will NEVER do it.
I’m breaking down:
- What to do RIGHT after you take payment that instantly reverses any buyer’s remorse
- The surprise and delight offboarding that triggers your client’s “natural referral instinct”
- The post-project nurture system that turns one client into many
For full show notes, visit https://6figurecreative.com/379
380 episodes
Share
Manage episode 505325455 series 1816805
Content provided by Brian Hood. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brian Hood or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Let me make something clear:
Referrals aren’t BAD.
Just don’t rely on them as your ONLY source of leads.
But a client is a client, and if people are sending them your way, you’re not gonna say no!
And the best way to bring in more referrals is to deliver a “6 Star Client Experience.”
If you’ve ever been to a 5-star hotel, you know it’s the little details that make it luxury:
The chocolate on your pillow, the handwritten note, how your bags somehow appear in your room while you're checking in…
There's no such thing as a 6-star hotel. It doesn't officially exist.
Which is exactly why, as a freelancer, you should be aiming to create a 6-star experience SO smooth and thoughtful that your clients would feel stupid NOT referring you.
This week’s podcast episode is full of ways to create that 6-star client experience.
Easy to implement - but 99% of freelancers will NEVER do it.
I’m breaking down:
- What to do RIGHT after you take payment that instantly reverses any buyer’s remorse
- The surprise and delight offboarding that triggers your client’s “natural referral instinct”
- The post-project nurture system that turns one client into many
For full show notes, visit https://6figurecreative.com/379
380 episodes
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Similar to 6 Figure Creative
Design Matters with Debbie Millman is one of the world’s very first podcasts. Broadcasting independently for over 15 years, the show is about how incredibly creative people design the arc of their lives. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
Billboard's Keith Caulfield (Managing Director, Charts and Data Operations) and Katie Atkinson (Executive Digital Director, West Coast) offer weekly Billboard chart breakdowns, discuss the hottest music news and cover the year’s biggest musical events. Casual pop fans, chart junkies and everyone in between are invited to this weekly half-hour discussion.
…
continue reading
In For Scores, host Jon Burlingame takes listeners on a magical journey into the world of film and television composers, revealing never-before-heard special moments behind many of today's most beloved scores. This season, you'll hear personal stories from the composers of Marvel Studios Avengers and Pixar's Toy Story films, Captain Marvel, Coco, Ralph Breaks the Internet, and so much more!
…
continue reading
An investigative podcast hosted by world-renowned literary critic and publishing insider Bethanne Patrick. Book bans are on the rise across America. With the rise of social media, book publishers are losing their power as the industry gatekeepers. More and more celebrities and influencers are publishing books with ghostwriters. Writing communities are splintering because members are at cross purposes about their mission. Missing Pages is an investigative podcast about the book publishing ind ...
…
continue reading
A Weekly Podcast Companion for Your Creative Journey Transform your creative potential into reality by making your creativity a practice. A “creative discipline” can feel like an oxymoron. Creativity is about doing something new. Discipline is about doing something consistently. The aim of this podcast is to help you strike that elusive balance. Each week, New York Times Bestselling Author Illustrator Andy J. Pizza shares everything he’s learning about building a thriving creative practice. ...
…
continue reading
The iFanboy.com Comic Book Podcast is a weekly talk show all about the best new current comic book releases. Lifelong friends, Conor Kilpatrick and Josh Flanagan talk about what they loved and (sometimes) hated in the current weekly books, from publishers like Marvel, DC, Image Comics, Dark Horse Comics, BOOM! Studios, IDW, Aftershock, Valiant, and more. The aim is to have a fun time, some laughs, but to also really understand what makes comic books work and what doesn’t, and trying to under ...
…
continue reading
The stories behind the world’s most iconic and fascinating sounds.
…
continue reading
Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (Hubspot's SVP of Marketing), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way you’ll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
Player FM - Podcast App
Go offline with the Player FM app!
Go offline with the Player FM app!
