Every customer success story made us who we are. As a matter of fact, you and I, we're a culmination of all the stories we know, including ours. Tune into the Zoho CRM Podcast for insightful conversations with customers and industry experts who share their stories, ideas, and pro-tips on sales and management. Hosted by multiple talents at Zoho CRM, catch up on the latest business events, tech updates, and more with our handpicked guests, every month.
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Zoho CRM Podcasts
Analysis of the latest CRM industry news. Discussions about CRM best practices and how to succeed with CRM.
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Welcome to One Cloud Talks, the official podcast from One Cloud Academy, brought to you by the expert team at 1 Cloud Consultants. Ready for a deep dive? This is your go-to source for actionable insights, essential best practices, and real-world success stories from the Zoho ecosystem. We go beyond the basics to tackle the challenges that matter to you, helping you to truly thrive with Zoho's powerful suite of products. Whether you're looking to optimise a specific app, build powerful automa ...
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A space for advocates of small business, supporters of buying local, and business/ nonprofit leaders to share knowledge, collaborate and gain valuable information. This community is for small business owners, nonprofit leaders, and advocates of local economies everywhere. Together we will strengthen local economies, keep dollars in our community, and stay competitive against large corporations. This community is committed to advocating for small businesses and supporting local economies. Ple ...
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Podcast con sugerencias y tips de CRM, CX, Ecosistemas, Marketing, Ventas, Servicio, Omnicanalidad, Datos, Comunidades y Redes Sociales (Customer Relationship Management). Ediciones: Cápsulas de Customer Engagement - temas de ecosistemas de CRM Conversaciones de CRM - charlas con colegas, amigos y lideres en la industria Tomando Café con Jesús Hoyos - nos tomamos un café con líderes de proveedores de CRM LinkedIn: https://www.linkedin.com/in/jesushoyos/ Hablemos: https://calendly.com/jesusho ...
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Being an entrepreneur and business owner is tough, the long hours, the evenings and weekends, and even more frequent, the constant second-guessing of your decisions. Join Kasey, also known as "The Automatic Entrepreneur" as he explores what it's like running and operating a Small Business with owners all over the world. Each episode explores how the guest started, what drove them to start, how they operate, and what tools, tips, and tricks they use to operate their business in an efficient w ...
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The Profitable Idea: Strategies for digital Innovation and Growth
Thomas Wittig | Presented by WITTIGONIA
Practical insights for digital growth, marketing, and leadership. Hosted by Thomas Wittig, this podcast covers performance marketing, analytics, content strategy, organizational development, and innovation. Designed for brands, marketing leaders, founders, and change-makers—especially in SMEs and impact-driven organizations. Presented by WITTIGONIA. Learn more at wittigonia.net.
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Welcome to Pulse on Productivity, the go-to podcast where we dive deep into the world of CRM solutions, business automation, and the secrets behind operational excellence. We’ll explore innovative strategies and share expert insights to help you streamline your processes, enhance productivity, and ultimately, transform your business results. Whether you're looking to optimize your CRM system, integrate powerful automations, or just get a little more organized, you’re in the right place. Let' ...
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Welcome to Broadley Speaking Sales Academy. This is a podcast series which aims to help marketing and sales people with actionable advice deriving from our experience of over twenty years in B2B sales and marketing.
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When bots talk business: The ethics of AI in sales conversations
23:47
23:47
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23:47Nitin Seth, CEO & Co-Founder of SMS Magic and Conversive discusses the future of customer conversations in the age of AI. We discuss where businesses should draw the line on automation and the ethical questions that face businesses today. Tune in to learn more! Learn more about Zoho CRM’s integration with SMS Magic here. Follow us on Instagram @zoh…
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Zoholics Unpacked: Mastering Marketing Fundamentals
18:43
18:43
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18:43Tired of marketing advice that's all flash and no substance? This episode dives deep into the three foundational pillars of modern marketing, straight from the Zoholics UK 2025 conference. We'll break down the essentials you need to master before even touching a tool, including how to truly understand your customer and clean your data. You'll also …
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Unpacking Zoholics UK 2025: AI, Automation, and the Future of Zoho
23:08
23:08
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23:08Join us as we break down the biggest news and takeaways from Zoholics UK 2025 in Birmingham. We'll dive into the game-changing AI announcements, including the new "Ask Zia" and the highly anticipated Zia Agents, and explore how they're set to transform workflows for businesses of all sizes. We also discuss the shift to certified product workshops, …
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Email Marketing Strategy For Small Business Owners
11:24
11:24
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11:24Ready to transform your small business? In this episode, we're diving deep into the world of email marketing with a powerful seven-step strategy designed for small business owners. Based on the expert insights from Zoho Campaigns, we'll cover everything you need to know, from understanding your audience and building a valuable email list to craftin…
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Two Nominations, One Platform: How Allergy Standards Innovated with Zoho
17:10
17:10
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17:10What does it take to get nominated for two of Zoho's top awards? In this episode, we spotlight Allergy Standards, a company proving that true innovation is at the heart of both technology and customer care. Their recent nominations for Zoholics' Low-Code Leader and Customer Service Champion awards are a testament to their dedication. We'll unpack t…
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Sam and Steve discuss the practical applications of AI in modern sales and marketing. Steve explains his process for using Gemini's Deep Research feature to generate detailed company reports, condensed infographics, and audio summaries for effective account-based marketing. Sam shares his techniques for leveraging AI to create personalized connecti…
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Zoho CRM implemented? Check! Now what? How to get traction and the most out of it | Thomas Wittig
34:53
34:53
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34:53You've implemented Zoho CRM, but what's next? In this episode, Thomas Wittig shares strategies and practices to maximize your CRM's potential and enhance your tools stack. Explore how to move beyond basic implementation, overcome common pitfalls, and leverage your CRM for demand generation and campaign optimization. With insights into creating effe…
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Boost CRM adoption and build field accountability that sticks
25:16
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25:16Matthew Sniff is the Founder and Chief Product Officer at Map My Customers talks about how businesses can boost CRM adoption with field sales reps. Matthew elaborates on the advantages of logging activities by sales reps and how companies can make CRM updates feel less like a chore to their employees. Tune in to learn more! Learn more about Zoho CR…
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Customer expectations are evolving faster than ever. Is your support keeping up? Join us as we explore how Zoho Desk is helping businesses navigate this changing landscape. We'll unpack the critical need for seamless omnichannel experiences, where customers can connect on their terms, and how Zoho Desk unifies channels like IM, email, and social me…
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How Zuno Reinvents Compliance Training with AI, UX, and Behavioral Science | Sanja Gardašević
25:34
25:34
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25:34🎧 Episode Summary In this episode, Thomas Wittig speaks with Sanja Gardašević, co-founder of Zuno Games, a Montenegrin edtech startup transforming compliance and ESG training through interactive microlearning and behavioral design. Sanja shares her journey from marketing to product innovation, and how Zuno combines AI, UX, and behavioral science to…
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Is your CRM a goldmine or a garbage heap? Dive into the critical world of CRM data quality with our podcast. We'll unravel why accurate, reliable, and usable CRM data is the bedrock of efficient operations, laser-focused marketing, booming sales, and exceptional customer experiences. Explore the hidden costs of poor data – wasted time, missed oppor…
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Turning Insurance into Impact: Megan Rubeck’s Story of Growth, Grit, and Customer Care
33:11
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33:11In this episode of the Small Business Squad, we sit down with Megan Rubick, co-owner of Allied Insurance Agency with locations in Brazil and Terre Haute, Indiana. Megan shares her unexpected journey from nursing to insurance, the lessons learned through acquiring a business, and how she and her husband Scott are redefining what it means to be “risk…
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From Factory Floors to Coffee Pour: How Jordy Built a Buzz with Jordy's Coffee Corner
22:54
22:54
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22:54In this episode of the Small Business Squad, we're joined by Jordy Wiegand, the energetic owner of Jordy’s Coffee Corner in Spencer, Indiana. What started as a dream inspired by coffee shacks in Alaska has quickly become a beloved local staple—serving not only top-tier coffee but also laughs and loyalty. Jordy shares how he went from working in uti…
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Informatica y Salesforce: ¿Qué significa para tu IA, tus datos y tu CRM?
49:36
49:36
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49:36La reciente adquisición de Informatica por parte de Salesforce no es solo una compra más. Es un paso estratégico para cerrar una brecha clave en la arquitectura de datos moderna: la calidad, integración y gobernanza de la información. En una edición especial del pódcast Cápsulas de Customer Engagement, conversamos con Luz Dary Ferreira e Israel Reg…
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How to win public tender projects? Stefan Morcov - Hermix.
30:46
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30:46In this episode, Thomas Wittig interviews Stefan Morcov from Hermix about the winning public tender projects and the market dynamics in Europe. They discuss the unique characteristics of the public sector, the importance of data and technology in tendering, and how AI is transforming the landscape. Stefan shares insights on best practices for winni…
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Decoding Email Deliverability: Your Guide to Inbox Success
19:04
19:04
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19:04Tired of your emails landing in Spam? Our podcast cracks the code of email deliverability, revealing the crucial factors that determine inbox placement. We'll explore why sender reputation is king, treating it as your email "credit score" and how engagement is the new currency, with opens, clicks, and even time spent in emails heavily influencing w…
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In this episode, Steve and Sam are joined by special guest Clint Oram, who recently left SugarCRM after exactly 21 years. The group explores the future of CRM, the transformative power of AI, and how technology is reshaping the way organizations think about customer relationships, system design, and collaboration.…
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Modern CRM Starts with Engagement | Pipeliner CRM | Practical AI
55:51
55:51
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55:51In this episode of 'Tomando Cafe con Jesús Hoyos', I interviewed Don Araldi, the Executive Vice President of Global Sales at Pipeliner CRM. We discuss the unique features of Pipeliner CRM, emphasizing its focus on engagement rather than just traditional CRM functionalities. Don explains how Pipeliner CRM integrates practical AI to enhance sales pro…
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Digital Growth for SMEs - Miguel Sequeira Braga with Thomas Wittig
22:39
22:39
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22:39In this conversation, Thomas Wittig and Miguel Sequeira Braga discuss the transformative journey of small and medium enterprises (SMEs) through digitalization and agile methodologies. Miguel shares insights from his experience at Creative Management, focusing on the challenges SMEs face, the importance of incremental changes, and the effective use …
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1 Cloud Consultants - The Zoholics UK Awards Podcast
8:47
8:47
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8:47Welcome to the podcast that is the deep dive you need to thrive. In this episode of One Cloud Talks, we explore the exciting categories that spotlight the incredible achievements of Zoho users across the United Kingdom. We'll dive into the essence of each award, from the AI Trailblazer, which recognizes those boldly integrating Zoho's AI capabiliti…
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How to Motivate & Manage Outside Sales in an Uncertain Economy
28:20
28:20
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28:20Steve Benson, CEO and Founder of Badger Maps talks about how businesses can manage their outside sales in an uncertain economy. He highlights how modifying your messaging and sales strategy alongside empowering your sales people with the right tools can help businesses get ahead of their competition in a challenging economy. Tune in to learn more! …
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La evolución de la inteligencia artificial en la industria del CRM
36:26
36:26
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36:26La evolución de la inteligencia artificial en la industria del CRM. Jesus discute los desafíos y oportunidades que surgen con esta transformación, así como la importancia de la calidad de los datos y la convergencia de tecnologías en el futuro del CRM. El CRM del futuro será como charlar con tu computadora: pides algo con voz o texto y la IA lo res…
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Zoho y el Mercado de América Latina #ZohoDay25
33:54
33:54
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33:54Podcast grabado en el evento de analistas de Zoho 2025 en Austin, Texas. #zohoday25 Podcast de CRM: https://podcast.cx2advisory.com/episodes/ Zoho y el Mercado de América Latina Carla Garcia y Fernando Sotelo discuten el crecimiento y las operaciones de Zoho en América Latina durante este episodio del podcast en Austin, Texas, especialmente hablamo…
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Jennifer Noonan, VP and GM of CX and IPMC Business Units at Infor, joins Steve and Sam to discuss the evolution of Infor CRM SLX (formerly SalesLogix) and its role in industry-specific digital transformation. Jen shares how Infor’s vertically aligned strategy enables the delivery of tailored ERP and CRM solutions to manufacturing, distribution, and…
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Imagine creating complex business reports without writing a single line of code. In this episode of Pulse on Productivity, we explore how AI-driven analytics in Zoho Analytics is changing the game. From ChatGPT-powered queries to automated dashboards, discover how business owners can unlock powerful insights with just a few clicks. No developers, n…
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Episode 9 - Zoho Creator Updates: The Future of AI, Low-Code, and Business Automation
19:19
19:19
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19:19AI and low-code platforms are changing the way businesses operate, making automation easier and more accessible than ever. In this episode of Pulse on Productivity, we dive deep into Zoho Creator’s role in this transformation, discussing AI-driven development, seamless OpenAI integrations, and the future of business automation. Join us as Bharat fr…
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Episode 17 - Why CRM Implementations Fail
26:12
26:12
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26:12Most CRM implementations fail—not because of the software, but because of the process. In this video, we reveal the top reasons CRM projects go wrong, from lack of user adoption to poor planning and weak leadership. Discover the common mistakes and how to avoid them to ensure your CRM delivers real results.…
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Episode 16 - Running a Country Like a Business: Understanding Canada’s Economic Challenges
43:07
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43:07In this episode of Pulse on Productivity we take a unique approach to analyzing Canada’s current economic and political landscape by viewing the country as a business. From rising housing costs and immigration policies to bureaucracy and financial deficits we discuss how leadership decisions impact everyday citizens. By breaking down key economic c…
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Episode 15 - Starting a Business the Right Way from Strategy to Execution
14:36
14:36
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14:36In this episode of Pulse on Productivity we break down the essential steps to starting a successful business. Many entrepreneurs focus on tools like websites and social media, but true success comes from having a solid strategy. We discuss how to define your audience identify the right marketing approach and set measurable goals for growth. If you'…
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Episode 6 - Mastering CRM, Business Automation, and Operational Excellence
12:18
12:18
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12:18Discover how CRM solutions and automation can revolutionize your business operations. This podcast dives into strategies, success stories, and expert advice to help you streamline processes, save time, and maximize ROI. Learn how to enhance productivity, improve customer experiences, and drive your business forward with the right tools and techniqu…
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Episode 18 - How to Win Local Customers with Reviews & Google Visibility
11:15
11:15
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11:15Local businesses live and die by Google visibility. In this episode, we explore why local search optimization and online reputation management are essential for growth—and how most businesses are getting it wrong. Learn how to get more 5-star reviews, dominate the Google Map Pack, and streamline your strategy with Amazing Marketing Solutions. Wheth…
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Episode 5 - Pulse on Productivity ft.Andre Ankri
27:48
27:48
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27:48In this episode of Pulse on Productivity, we chat with Andre Ankri of UTS Group about overcoming challenges in business automation and CRM integration. Discover how automation streamlined operations, boosted productivity, and saved time, while uncovering the strategies behind building a customized CRM from scratch. Andre shares insights on employee…
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Episode 11 - Zoho Mail Deep Dive: Unlocking Hidden Features for Maximum Productivity
19:32
19:32
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19:32In this episode of Pulse on Productivity, we take an in-depth look at Zoho Mail—one of the most underrated tools in the Zoho ecosystem. Join us as we uncover powerful features, from seamless task management and built-in collaboration to advanced integrations with Zoho CRM, Desk, and more. Discover how Zoho Mail outperforms traditional email solutio…
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Episode 12 - Zoho Workplace Over Google: A Smarter Choice for Businesses
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18:29
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18:29In this episode of Pulse on Productivity, we dive deep into why businesses are making the switch from Google Workplace to Zoho Workplace. From cost savings to powerful built-in apps like Zoho Mail, WorkDrive, and Zoho Connect, we explore how this all-in-one suite enhances collaboration, security, and efficiency. Learn about seamless email migration…
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Episode 10 - Zoho Contracts: Contract Management and Automation
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23:02In this episode of Pulse on Productivity, we dive into the world of contract management with Zoho Contracts. Learn how this powerful tool goes beyond Zoho Sign to streamline contract creation, approvals, negotiations, and compliance. Discover how businesses can manage NDAs, sales agreements, and procurement contracts efficiently while integrating s…
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Episode 14 - Employee or Business Owner Deciding the Best Path to Success
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18:09
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18:09In this episode of Pulse on Productivity we explore whether it's better to be an employee or a business owner. Many believe entrepreneurship is the only way to build wealth, but the reality is not so simple. We discuss why some employees earn more than struggling business owners, the risks of running a business and the key traits that determine suc…
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Episode 13 - The Key to Business and Career Growth
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27:05
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27:05In this episode of Pulse on Productivity, we explore the power of value—how it shapes careers, businesses, and success itself. Join us for a thought-provoking conversation on why value is the ultimate currency in business, the key differences between high earners and struggling professionals, and how young entrepreneurs can break through barriers. …
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Episode 7 - Finding the Perfect CRM to Transform Your Business
31:47
31:47
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31:47Selecting the perfect CRM can feel overwhelming, but it doesn't have to be. In this episode, we explore the critical factors for choosing the right CRM, avoiding costly pitfalls, and ensuring seamless implementation. Learn how to evaluate your business needs, navigate customization options, and prioritize key features like APIs, security, and scala…
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Expanding Horizons: Supporting and Learning in Our Local Business Community
17:46
17:46
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17:46In this episode, we dive into the resilience of small business owners navigating downtown construction and expanding their presence. Brit’s Blooming Boutique shares exciting updates, including new locations in Crawfordsville, Brazil, Rockville, and even an out-of-state venture in South Haven, Michigan. We discuss the importance of supporting local …
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Empowering Small Businesses with Health Insurance Insights
42:58
42:58
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42:58Join Vince from Distinct as he sits down with Aaron Miller, Director of Operations at Iconic Insurance, to explore his entrepreneurial journey, insights into the health insurance industry, and how small businesses can benefit from customizable and affordable health coverage options. Discover practical strategies, valuable lessons from startups, and…
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ZohoDay25: Hablando de Inteligencia Artificial con un poco de sentido común - #zohoday25
15:38
15:38
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15:38Durante el evento de analistas de #ZohoDay25 volví a encontrarme con Esteban Kolsky e hicimos un podcast sobre temas de sentido común sobre los primeros pasos para implementar IA, la estrategia, los costos y las expectativas. Está conversación se basa en la presentación y demo de Raju Vegesna sobre como Zoho esta incluyendo la IA en toda su platafo…
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Is your organization ready for CRM? Sam and Steve discuss the ten readiness statements from CRM Switch's online calculator: https://crm-readiness-calculator.crmswitch.com/By Steve Chipman & Sam Biardo
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¿Tu CRM Está al Día? Auditoría para Evitar Costos Ocultos
19:36
19:36
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19:36Este episodio del podcast presenta a Jesús Hoyos y Meliza Barroso discutiendo sobre auditorías de CRM, específicamente dentro de Salesforce. Abordan los problemas más comunes que surgen durante implementaciones existentes, enfocándose en deudas técnicas, funcionales, de datos y de procesos. Los ponentes resaltan la importancia de comprender los sis…
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The Rise of A Fungus Amoung Us: A Small Business Success Story
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41:00In this episode of the Small Business Squad, we sit down with Amy Rednauer, owner of A Fungus Amoung Us, a first-generation mushroom farm in Spencer, Indiana. What started as a small home experiment during the pandemic has grown into a successful business supplying fresh and dehydrated mushrooms, seasonings, extracts, and even mushroom coffee to lo…
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