You've implemented Zoho CRM, but what's next? In this episode, Thomas Wittig shares strategies and practices to maximize your CRM's potential and enhance your tools stack. Explore how to move beyond basic implementation, overcome common pitfalls, and leverage your CRM for demand generation and campaign optimization. With insights into creating effective feedback loops and integrating marketing and sales efforts, this episode is a must-listen for anyone looking to get more traction and value from their CRM investment.[00:00] IntroductionThomas Wittig introduces the topic of maximizing CRM potential post-implementation.[02:15] Overcoming Spreadsheet Mentality Discusses the need to shift from using CRM like a spreadsheet to a strategic tool.[05:30] Demand Generation Explores strategies for effective lead collection and conversion.[08:45] Campaign Optimization Covers common pitfalls and how to optimize marketing campaigns.[12:00] Feedback Loops Importance of establishing feedback loops for continuous improvement.[15:20] Privacy and Consent Discusses GDPR compliance and managing customer data consent.[18:40] Zoho Ecosystem Highlights tools like Zoho Marketing Automation and Zoho Forms.[22:10] Positive Friction Explains how marketing should create beneficial challenges for other departments.[25:30] Conclusion Wraps up with a call to action for further engagement and strategy sessions.

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