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ServiceNow TechBytes

ServiceNow Community

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ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.
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Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
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Welcome to Syncing with ServiceNow, the podcast where we explore how ServiceNow’s powerful platform is transforming businesses and IT operations worldwide. Hosted by XenTegra, a trusted ServiceNow partner, we dive into the tools, innovations, and strategies that help organizations streamline workflows, boost productivity, and deliver exceptional customer experiences. Each episode brings you expert insights, real-world success stories, and actionable tips to unlock the full potential of Servi ...
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Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/
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The AI in Action series of The Alldus Podcast breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives. Powered by Alldus International, the premium AI Workforce Solutions, our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is being done within AI across the world.
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CPQ Podcast

Frank Sohn

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The CPQ Podcast is your go-to source for all things Configure-Price-Quote (CPQ). Each episode features in-depth interviews with industry leaders, innovators, and practitioners who share real-world insights, strategies, and success stories. Whether you're in Sales Ops, RevOps, IT, or Product Management, this podcast helps you stay ahead in the evolving CPQ landscape — from CPQ tools and processes to digital selling, product configuration, pricing strategy, and Quote-to-Cash trends. Tune in to ...
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Cyber Defense Radio

Cyber Defense Magazine

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The world's leading cyber security podcast, hosted by Gary Miliefsky, an internationally recognized cybersecurity expert, bestselling author, keynote speaker and Publisher of Cyber Defense Magazine. Gain new insights into cybersecurity from our always free monthy publication, no strings attached. Subscribe here: https://www.cyberdefensemagazine.com/free-subscription/ Hosted by Ausha. See ausha.co/privacy-policy for more information.
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ShipTalk is the podcast series on the ins, outs, ups, and downs of software delivery. This series dives into the vast ocean Software Delivery, bringing aboard industry tech leaders, seasoned engineers, and insightful customers to navigate through the currents of the ever-evolving software landscape. Each session explores the real-world challenges and victories encountered by today’s tech innovators. Whether you’re an Engineering Manager, Software Engineer, or an enthusiast in Software delive ...
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What If? So What?

Perficient, Inc.

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What If? So What? is the podcast where we discover what’s possible with digital and figure out how to make it real in your business. Join host Jim Hertzfeld, Vice President Strategy, as he interviews industry experts and veterans to dissect the buzz, challenge the status quo, and translate grand visions into tangible actions. Because it's not just about dreaming big, it's about asking the right questions: 'What If?' 'So What?’, and most importantly, “Now What?”
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From the team that produces Modern Money SmartBrief -- and more than 40 other newsletters for some of the most influential organizations in Finance -- it's the Modern Money SmartPod. This podcast features insights from key policymakers and C-suite executives from leading financial services firms. If you're looking for a fun and informative podcast that focuses specifically on the people, technologies and trends that are driving the future of financial services … this is it!
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Welcome to Public Sector Change Makers, the newest series brought to you by Devoteam N Platform. In each episode, journey with your host, Damien Davis, Senior Director, Product Management at ServiceNow, as he shines a spotlight on transformative projects within the public sector in EMEA. Partnering a dedicated Devoteam consultant with one of our esteemed clients, we pull back the curtain to offer a deep-dive into the heart of each project. Tackling real-time challenges, we unearth the nuance ...
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B2B Marketing Exchange

Demand Gen Report

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The B2B Marketing Exchange Podcast features candid insights from those who live and breathe B2B. Every week, we'll feature the industry's top influencers and practitioners, who will touch on top-of-mind topics around content strategy, demand generation, account-based marketing, and sales enablement. Subscribe now to get a front-row seat to intimate conversations and top-rated talks from our premier events.
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SeedToScale | Curated by Accel

Anand Daniel, SEED TO SCALE Podcast Series

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Accel launched SeedToScale in August 2020 to remove information asymmetry in the startup ecosystem and make a founder's path to success as frictionless as possible. We aim to achieve this by providing the best source of knowledge and actionable insights for company building. In the three years since, we have created over 300 knowledge pieces covering all stages of building a company. We collaborated with 80+ industry experts, successful founders, and mentors to create thematic series, report ...
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Host Andy Whiteside is joined by Fred Reynolds and Kristen McDonald to unpack how to get real outcomes from ServiceNow, not just another go-live. The crew recaps Gartner’s recognition across six tech workflow segments, then dives into where AI delivers value today and what foundations you need in place first. In this episode: Why many ServiceNow or…
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Today's guest is Yogesh Ailawadi, Head of Products & Innovation - Identity, Safety and Security at Alert Enterprise. Founded in 2007, Alert Enterprise's mission is the seamless convergence of advanced physical access control, identity management and workspace automation. Their solutions are designed to empower businesses with secure, flexible and e…
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CDW chief technologist Jaro Tomik joins host Sakari Kyrö to unpack two seismic shifts rocking enterprise IT: the rise of AI-washing and the pivot to experience-led service management. Hear how Jaro’s “escape-room for IT” workshops flip roles, surface hidden bottlenecks and turn data visibility into a zero-ticket, proactive support vision—all while …
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In this episode of “What If? So What?”, host Jim Hertzfeld talks with AI analyst and industry watcher Susan Etlinger about the true disruptive power of AI in today's rapidly evolving digital landscape. Susan, whose journey into technology began in the humanities, explains why adopting an AI-first mindset isn't simply about automation–it involves cr…
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Governing AI – Welcome to AI Control Tower Episode Overview Governance accelerates AI success. Control enables innovation. In this premiere episode, we explore how ServiceNow governs AI at scale through AI Control Tower, a groundbreaking solution that transforms how enterprises manage their artificial intelligence landscape. Host Bobby Brill brings…
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Hosted by Gary Miliefsky, Publisher of Cyber Defense Magazine, this insightful episode features Vince Crisler, a proven cybersecurity leader helping organizations modernize how they prepare for, defend against, and respond to threats. Celerium delivers advanced capabilities for real-time threat intelligence sharing, incident response support, and o…
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Today's guest is Daniel Stanovich, Regional General Manager, Americas Insurance, Life Business Process Services at DXC Technology. Founded in 2017, DXC is a leading global provider of information technology services. DXC's engineering, consulting and technology experts help clients simplify, optimize and modernize their systems and processes, manag…
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Today's guest is Matthew Farahmand, Co-Founder at Inspira Systems. Founded in 2025,Founded in 2025, Inspira Systems helps businesses evolve by building intelligent, scalable solutions on ServiceNow. From streamlining customer service to optimizing retail operations, they design and deliver workflows that drive efficiency, automation and results. Wi…
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The CPQ Podcast is taking a short late summer break — but we’ll be back with new episodes on September 21! In this quick update, Frank Sohn shares what’s happening at Novus CPQ in the meantime: ✅ 18+ CPQ Briefings now available – more coming soon ✅ CPQ Sales Report updates for XaitCPQ, camos software, and Bit2win ✅ CPQ Selection help for customers …
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Communications strategist Hasse Eranka joins HappySignals’ Sakari Kyrö to reveal why IT teams often lose business audiences—and how a few audience-first storytelling habits can fix it fast. From cutting information overload to turning feedback loops into word-of-mouth advocacy, Hasse shares practical tools any CIO, service-desk lead or ITSM owner c…
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In this episode, get introduced to ServiceNow's latest offering, Horizon, the source of truth for experience design at ServiceNow, empowering creators to design better enterprise experiences. Joining the conversation are Brian Zaik and AJ Siegel from ServiceNow, who share their insights and experiences with this innovative design system. They discu…
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Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design – AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from …
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Today's guest is Anthony Miller, Partner and CEO at CGS Federal. Founded in 2017, Contact Government Services (CGS) simplifies and enhances government operations by optimizing human, technical and financial resources. They combine cutting-edge technology with world-class personnel to deliver sustainable, customized solutions that meet your specific…
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In this episode of the CPQ Podcast, we dive deep into one of the most talked-about moves in the CPQ space—ServiceNow’s acquisition of Logik.ai for a reported $500 million. I’m joined by Anandan “AJ” Jayaraman, VP of the Lead to Cash portfolio at ServiceNow, and Christopher Shutts, Co-Founder and CEO of Logik.ai, for an exclusive, behind-the-scenes …
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🚨 New Episode of Cyber Defense Radio is LIVE! 🎙️ Hosted by Annabelle Thomas, Cybersecurity Champion of @CyberDefenseMag In this must-hear episode, Karthik Krishnan, Founder & CEO of Concentric.ai, dives into how their AI-powered data risk discovery platform is revolutionizing autonomous data security for enterprises. We explore how Concentric.ai he…
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In this episode of ShipTalk, Chinmay Gaikwad sits down with Aravind Putrevu, Head of Developer Relations at CodeRabbit, and dives into the evolving landscape of AI in software development. Aravind shares insights on the influence of AI tools across the software development lifecycle, from coding and code reviews to automation and security. Aravind …
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In this episode of the CPQ Podcast, we welcome Don Khamapirad, CEO of Veloce Apps, to explore how modern CPQ solutions are evolving for complex industries like manufacturing, life sciences, business services, and fintech. Don shares his journey from Oracle and Apttus/Conga to leading multiple startups through growth stages—and now driving Veloce’s …
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LinkedIn’s rising IT-service-management voice Paul Brandvold joins HappySignals host Sakari Kyrö to unpack why plain-language storytelling, real-world leadership, and a healthy dose of common sense are reshaping how internal IT support shows value. From the hidden pressures driving talent away to the grassroots expertise you’ll need when rolling ou…
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Dave, Esmee, and Rob take a moment to look back on the wild ride that was Season 4—revisiting the themes that sparked the biggest conversations and the guests who left a lasting impression. They also reveal what’s on their summer to-do lists and drop a few juicy hints about what’s coming in Season 5. Get ready—it’s going to be even bigger and bolde…
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🚨 New Episode of Cyber Defense Radio is LIVE! 🎙️ Hosted by Gary Miliefsky, Publisher of @CyberDefenseMag In this powerhouse episode, Eric Herzog, Chief Marketing Officer at Infinidat, reveals how their enterprise storage solutions are redefining cyber resilience for modern data centers—with unmatched speed, automation, and security-first design. Di…
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In this episode, we sit down with Derik Quinn, Managing Director at Spaulding Ridge, to explore the fast-evolving landscape of CPQ, Revenue Management, and Salesforce Revenue Cloud Advanced (RCA). Derik shares insights from his two-decade journey across BigMachines, Apttus, Argano, and now Spaulding Ridge, where he leads large-scale quote-to-cash t…
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The rise of structure software fueled globalization by streamlining operations across borders. Now, Cloud and AI are accelerating this momentum, enabling faster innovation, smarter decision-making, and scalable growth. By modernizing ERP with intelligent technologies, organizations can stay agile, competitive, and ready for the next wave of global …
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Today's guest is Ritesh Dalal, Founder and CEO at Intellective. Founded in 2016, Intellective are a global ServiceNow partner organization comprised of specialized, experienced and result-oriented professionals that have one common purpose: build delightful products that wow users. Using certified product offerings and deep expertise in Employee Ex…
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In this episode, we sit down with Bill Barlas, Co-Founder and Solution Architect at Quick2Bid, a fast-growing system integrator specializing in CPQ solutions for mid-market manufacturers and enterprise service providers. With over 10 years of CPQ experience, Bill shares his unique journey—from working on his first CPQ project at a plumbing company …
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Launched in May at London’s iconic The Gherkin tower, HappySignals’ Pasi Nikkanen sits down with benchmark lead Sakari Kyrö to unpack the brand-new 2025 Global IT Experience Benchmark Report. Together, they explore why employee-focused support still tops the happiness charts, how finance services can be both the happiest and the slowest, and why re…
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GreenOps is a cultural transformation that empowers developers to turn emissions data into meaningful action, bridging the communication gap with ESG teams and exposing the critical truth that cloud cost and carbon cost are not the same, which fundamentally reshapes how we approach sustainable IT. This week, Dave, Esmee and Rob talk to James Hall, …
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In this kickoff episode of ShipTalk Season 4, Dewan sits down with Nathen Harvey, DORA Lead and Developer Advocate at Google Cloud, to explore how DevOps metrics and AI are transforming software delivery. From his early days in DevOps to leading the DORA initiative, Nathen shares lessons from open-source communities, the role of culture, and how AI…
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Today's guest is Ari Kaplan, Head of Evangelism at Databricks. Founded in 2013, Databricks democratizes insights to everyone in an organization. Their Data Intelligence Platform provides a unified foundation for all data and governance, combined with AI models tuned to an organization’s unique characteristics. Now, anyone in an organization can ben…
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In this episode of the CPQ Podcast, we’re joined by Nikhil Muralitharan, Senior Director of Product Marketing at Chargebee, to explore how modern CPQ solutions are evolving for software and digital service businesses. Nikhil shares his unique journey from software engineering to product marketing leadership—and how his career path mirrors his perso…
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🚨 New Episode of Cyber Defense Radio is LIVE! 🎙️ Hosted by @Miliefsky, Publisher of @CyberDefenseMag In this insightful conversation, Dr. Tina Srivastava, MIT PhD, inventor, and Co-Founder of @BadgeInc, shares how credentialless authentication is transforming identity security across enterprise and government sectors. 🔐 We cover critical innovation…
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Quantum computing in 2025 is rapidly advancing toward commercialization, with breakthroughs in algorithms, scalable hardware, and cloud-based quantum services driving real-world applications across finance, healthcare, logistics, and cybersecurity This week, Dave, Esmee, and Rob dive into the cutting edge of quantum computing with Catherine Vollgra…
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🚨 New Episode of Cyber Defense Radio is LIVE! 🎙️ Hosted by Annabelle Thomas, Cybersecurity Champion of @CyberDefenseMag In this focused deep-dive, Greg Hoffer, CEO of Coviant Software, spotlights the latest release of Diplomat MFT—Version 9.4—and explains why it’s the go-to no-code managed file transfer solution for regulated enterprises worldwide.…
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ServiceNow University and Jayney Howson - Unlocking Talent Transformation In this episode of the podcast, host Bobby Brill interviews Jayney Howson, Senior Vice President, Global Head of Learning and Development at ServiceNow. They delve into the exciting world of ServiceNow University, a platform dedicated to talent transformation through innovati…
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In this milestone 50th episode of Syncing with ServiceNow, host Andy Whiteside and co-host Fred Reynolds are joined by Guillaume Seynhaeve (G) from 3CLogic to explore how Voice AI is transforming customer service and the contact center experience. They discuss 3CLogic’s Voice AI Hub, its deep integration with ServiceNow, and how enterprises can str…
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🚨 New Episode of Cyber Defense Radio is LIVE! 🎙️ Hosted by Annabelle Thomas, Cybersecurity Champion of @CyberDefenseMag In this exclusive conversation, Jana Moore, Global CISO at Belron®, pulls back the curtain on securing a Fortune 500 leader in vehicle glass repair and replacement. She shares how she built a risk-based security program across 34 …
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Today's guest is Annemarie Sint Jago, ServiceNow ESX Lead Europe & Business Accelerator at Fujitsu. Founded in 1935, the Fujitsu Group has operations in different regions around the world and provides digital services globally. The company have built large-scale, cutting-edge systems that leverage their advanced technologies and extensive track rec…
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In this episode, we’re joined by Tina Kung, Co-Founder and CTO of Nue.io, a rising CPQ & Billing platform redefining the quote-to-cash experience for modern SaaS businesses. With a career spanning Ariba, Oracle, Zuora, Salesforce, CA Technologies, and more, Tina brings over two decades of experience building and evolving four generations of CPQ and…
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The telecom industry is undergoing a fundamental transformation. This shift is creating new business opportunities and services but also brings significant challenges in transformation and modernization. In this special bonus episode, building on our Reimagining Telecoms mini-series, we dive into the current opportunities shaping today’s dynamic te…
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In Episode 49 of Syncing with ServiceNow, host Andy Whiteside is joined by Mike Sabia and John Dahl for an in-depth discussion on ServiceNow Lens—a powerful new capability that uses generative AI to extract and act on data directly from your screen. The team explores how Lens empowers support agents and developers by instantly capturing error messa…
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Today's guest is Trinh Nguyen, Product Owner of ServiceNow at Okta. Founded in 2009, Okta is the leading independent identity management partner. Driven by a vision to empower everyone to safely use any technology, Okta champions neutrality - offering organizations, employees and end users the flexibility to work seamlessly across any device or pla…
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In this CPQ Podcast episode, Frank Sohn speaks with Frits Haas, consultant at Twyn.ai—a no-code, AI-powered platform purpose-built for the telecom industry. Based in South Africa and backed by Jurumani with 450+ employees, Twyn.ai delivers a unified OSS/BSS solution that includes CRM, CPQ, order management, help desk, and more. Frits shares how Twy…
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Matt Judge, European Head of Sales for Singapore Exchange (SGX), helps power our road trip to the International Derivatives Expo (IDX) in London across the finish line. Matt touts SGX's continued effort to boost its emerging market currency offerings by sharing an update on the recent launch of Brazilian Real futures, in partnership with B3. Matt a…
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Our road trip to the International Derivatives Expo continues with this conversation with Chris Edmonds, President of Fixed Income and Data Services at Intercontinental Exchange. Chris highlights how markets have handled recent volatility, citing the impact of the Israel-Iran conflict and US tariff policies. Edmonds noted that the industry has mana…
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[AAA] In 'Access All Areas' shows we go behind the scenes with the crew and their friends as they dive into complex challenges that organizations face—sometimes getting a little messy along the way. This week, we address the ‘big rocks’ that can obstruct or delay successful outcomes in organizational transformations. Dave, Esmee, and Rob are joined…
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Fresh off his panel at the International Derivatives Expo in London, Derek Sammann, Senior Managing Director and Global Head of Commodities Markets at CME Group, joins the show to discuss how markets are handling recent volatility events. CME Group has seen record volumes in energy markets and has also seen growth across agricultural and metals, wi…
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Day Two of International Derivatives Expo kicks off with a conversation featuring Chris Rhodes, President of ICE Futures Europe. Fresh off his appearance on the Exchange Leaders panel, Rhodes joins the show to outline how ICE Futures Europe continues to foster innovation amid a landscape of regulatory divergence. Rhodes explains how ICE leverages i…
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Dive into the world of AI with special guests, Perouz Taslakian and Orlando Marquez, past winners of the NOW AI Conference. In this engaging episode, they share their unique journeys into AI, from Perouz's transition from theoretical computer science to AI in the industry, to Orlando's early fascination with AI systems and his work on integrating A…
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Alun Green, EVP and Managing Director of Futures and Options at Trading Technologies, joins the show from the International Derivatives Expo in London to discuss the growing importance of integrating technologies like AI and cloud computing as markets adjust to new variables like the boom in energy demand. Green outlines the challenges of 24/7 trad…
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Iouri Saroukhanov, the Head of European Derivatives at Cboe Global Markets, checks in from the International Derivatives Expo to provide an update on the the trading landscape for options and other derivatives. Saroukhanov shared some of the highlights from a panel discussion he participated in at IDX about the Future of Options Markets in Europe. …
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Charlotte Alliot, the Head of Financial Derivatives at Euronext, joins the show from the sidelines of the International Derivatives Expo in London to discuss trends that are shaping European markets. Alliot highlights Euronext's growth in equity options and explains the cultural differences in European derivatives trading. Alliot outlines Euronext'…
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