Best Servicenow Insights Podcast Podcasts (2025)

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CR115: Power of data in complex industries with Chris Carter, BAE Systems 44:49

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1d ago44:49

44:49

Digital intelligence is reshaping how organizations work, and success depends on integrating multiple domains, using real-time analytics, and ensuring strong cyber protections as data grows and risks increase This week, Dave, Esmee, and Rob talk with Chris Carter, Director - Key Accounts and Australia at BAE Systems Digital Intelligence, to explore…

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ServiceNow Series E209: 'Reinventing Corporate Security with AI & Automation' with Bearing's Jason Veiock 26:49

4d ago26:49

26:49

Today's guest is Jason Veiock, Founder & CEO at Bearing. Founded in 2025, Bearing's software solution digitally transforms corporate security on ServiceNow. Their expert team, which spans leadership of converged Global Security programs to the management of Global Security Operations Centers (GSOCs), brings a wealth of firsthand knowledge to addres…

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🎧 The Fastest Way to Understand the CPQ Landscape 15:52

2h ago15:52

15:52

Confused by all the CPQ options out there? You're not alone — with more than 135 vendors and endless marketing claims, figuring out where to start can feel impossible. In this episode, host Frank Sohn (Novus CPQ Consulting) breaks down the CPQ landscape in under 15 minutes and shows you a smarter way to learn it. You'll hear how the CPQ Briefing Su…

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AI Regulations Explained: EU AI Act, Colorado Law, and NIST Framework 19:02

8d ago19:02

19:02

Join host Bobby Brill as he sits down with ServiceNow's AI legal and governance experts to break down the complex world of AI regulations. Andrea LaFontain (Director of AI Legal), Ken Miller (Senior Director of Product Legal), and Navdeep Gill (Staff Senior Product Manager, Responsible AI) explain how organizations can navigate the growing landscap…

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CRSP07: State of AI 2025 pt.2 - For the love of data with Indhira Mani, Intact Insurance 47:33

8d ago47:33

47:33

In this second episode of the special AI mini-series, we now explore the human side of transformation, where technology meets purpose and people remain at the center. From future jobs and critical thinking to working with C-level leaders, how human intervention and high-quality data drive success in an AI-powered world. This week, Dave, Esmee, and …

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ServiceNow Named a Leader in Business Orchestration Automation Technologies 14:55

21h ago14:55

14:55

In this episode of Syncing with ServiceNow, host Fred Reynolds and Kristin McDonald dive into Gartner’s latest recognition of ServiceNow as a Leader in Business Orchestration Automation Technologies (BOAT). They explore how ServiceNow’s orchestration engine, data unification, and AI capabilities have evolved from early workflow automation to today’…

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E556 'Unlocking AI's Potential in Group Communication' with Continua's David Petrou 22:26

11d ago22:26

22:26

Today's guest is David Petrou, Founder & CEO at Continua AI. Founded in 2023, Continua has brought the power of LLMs to group chat. Most AI tools today operate in “single-player” mode, but we’re social creatures, inspired and motivated through group conversation. So Continua asked: what if AI could be a quiet, helpful member of the group? That ques…

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CPQ ROI That CFOs Trust: Cameron Marsh (Nucleus Research) 32:49

4d ago32:49

32:49

How do you prove CPQ value in CFO terms—not hype? In this episode, Cameron Marsh, Analyst at Nucleus Research, breaks down how their ROI Case Study and Value Matrix quantify CPQ outcomes customers feel every day: faster quote cycles, higher throughput with the same team, better margins from pricing, and fewer back-and-forth revisions thanks to visu…

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CR114: Why human experience matters more than ever with Kevin Magee, All human 52:39

15d ago52:39

52:39

Technology can scale almost everything—except human experience. In a world driven by efficiency, what does it mean to design for how people truly feel? It's about transforming user interactions into ongoing insight and innovation, rooted in empathy and understanding. This week, Dave, Esmee and Rob talk to Kevin Magee, Chief Technology Officer at Al…

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Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack 23:27

18d ago23:27

23:27

In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage, improve hospital revenue, and enhance patient care…

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From College Startup to CPQ Vendor: Martin Johansen on Mercura's Playbook 31:46

16d ago31:46

31:46

In this CPQ Podcast episode, Frank Sohn talks with Martin Johansen, founder of Mercura, a Denmark-based CPQ vendor focused on small to mid-sized manufacturers. With a background in finance and international business, Martin started Mercura straight out of college—initially building a configurator "by accident" for a customer request—and has since g…

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CR113: Bridging the digital skills gap in a complex world with Mike Nayler, AWS 36:14

22d ago36:14

36:14

The skills we teach today will decide the world we live in tomorrow but the digital skills gap is something we've been dealing with for decades, but it’s growing faster than ever, it starts with kids and stretches all the way into late IT careers, and now we're finally taking a more connected, lifelong approach to closing it. This week, Dave, Esmee…

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Women in ServiceNow E12: 'Driving ServiceNow Transformation in Banking' with MidWestOne Bank's Annette Muldowney 20:34

25d ago20:34

20:34

Today's guest is Annette Muldowney, Vice President - ServiceNow Manager at MidWestOne Bank. Founded in 1934, MidWestOne Bank is a relationship-driven community bank that provides comprehensive financial solutions, including personal and business banking, lending, trust services and wealth management. Guided by values of integrity, teamwork and impa…

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Merkato CPQ: Fast Time-to-Value for Manufacturers (with Marc de Mey) 33:05

18d ago33:05

33:05

Host Frank Sohn welcomes Marc de Mey of Merkato Group—the team behind Merkato CPQ and brands Quootz, CPQ Belgium, Sell It Easy, CPQing Solutions, and DOK.legal. Marc shares his path from aircraft mechanics to CPQ leadership and explains how Merkato's low-code/no-code, API-first, headless architecture helps manufacturers move from complex requiremen…

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Beyond Dashboards: How AI Is Redefining Developer Productivity with Adeeb Valiulla 36:33

26d ago36:33

36:33

In this episode of ShipTalk, host Dewan Ahmed sits down with Adeeb Valiulla, a leader in developer productivity and engineering excellence at Harness, to explore how AI is transforming the very definition of software productivity. Adeeb shares his journey from building early engineering metrics systems at Sensormatic to leading developer efficiency…

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CRSP06: State of AI 2025 pt.1 - Evolving role of AI across industries with Craig Suckling [AAA] 53:26

29d ago53:26

53:26

In 'Access All Areas' shows we go behind the scenes with the crew and their friends as they dive into complex challenges that organisations face—sometimes getting a little messy along the way. We’re launching a special AI mini-series exploring how artificial intelligence is reshaping industries. Each episode dives into key themes like scaling AI, s…

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ServiceNow Series E208: 'Revolutionizing Healthcare Outcomes with ServiceNow' with enGen's Scott Livingston 26:58

1M ago26:58

26:58

Today's guest is Scott Livingston, Director, IT Service Strategy, Transition and Improvement at enGen. Founded in 2014, enGen - a subsidiary of Highmark Health - transforms healthcare through technology-driven operations. Serving over 11 million members, it integrates people, processes and systems via its TechOps approach. Its platforms, including …

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Pre-Dreamforce Brief with David Beebe from Salesforce Revenue Cloud 32:46

25d ago32:46

32:46

Headed to Dreamforce (Oct 14–16)? In 30 minutes, Salesforce's David Beebe breaks down: RCA now: 6 releases, faster UX, upgraded constraint builder Revenue Cloud Billing: what's new + why demand is spiking Unified CPQ + Billing: fewer errors, faster cycle time Pricing & AI/Agents: usage-based, analytics, interoperability Sessions to add: RC Keynote,…

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128. Better Together - DEX Partnership with HappySignals and Nexthink 10:45

1M ago10:45

10:45

In this episode of the IT Experience Podcast, hosts Pasi Nikkanen, Sami Kallio, and Sakari Kyrö discuss the importance of digital employee experience (DEX) and the recent strategic partnership between HappySignals and Nexthink. They share insights from a recent event in London, highlight an upcoming webinar, and emphasize the significance of compan…

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CR111: From mission-driven to tech-driven with Ben Sparke, Microsoft 46:45

1M ago46:45

46:45

The evolving role of technology in modern defense environments, highlighting innovations in communications, automation, and open-source frameworks. Drawing from personal experience, the conversation emphasizes how real-world conflicts are reshaping how tech is deployed, adopted, and understood across military operations. This week, Dave, Esmee, and…

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E555 'How AI is Reshaping Vendor Management' with Stackpack's Sara Wyman 18:30

1M ago18:30

18:30

Today's guest is Sara Wyman, Founder & CEO at Stackpack. Founded in 2023, Stackpack is an AI-powered platform built for Finance, Operations and IT teams that streamlines spend, vendor and contract management. It delivers fast visibility into where money is going, automates contract renewals and approvals, centralizes vendor data and helps reduce wa…

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HubSpot's Vision for Revenue Lifecycle Management with Adam Wainwright 32:40

1M ago32:40

32:40

In this episode of the CPQ Podcast, Frank Sohn welcomes Adam Wainright, a veteran with 15+ years in the Configure, Price, Quote (CPQ) space, now helping lead HubSpot's CPQ and revenue strategy. Adam shares his career journey across Selectica/Determine, CallidusCloud, Clari, Cacheflow (acquired by HubSpot), and beyond. Adam discusses: HubSpot's CPQ …

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CR110: The genesis of the virtual assistant with Kevin Surace 1:12:34

1M ago1:12:34

1:12:34

Before Siri had sass and Alexa started judging your music taste, the original virtual assistant was quietly revolutionizing the '90s—powered by many patents and a whole lot of foresight. Now, as AI goes from buzzword to boss, we ask, will it transform your job, your home… or just steal your knowledge? This week, Dave, Esmee and Rob speak with Kevin…

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ServiceNow Series E207: 'SkillBridge & the Future of Veterans in Tech' with ServiceNow's Matthew Smenos 27:06

1M ago27:06

27:06

Today's guest is Matthew Smenos, Principal Programs Manager, Global Veterans Skillbridge at ServiceNow. Matthew focuses on program development and strategy, leading the design and implementation of the Global Veterans Skillbridge program to ensure it reaches diverse veteran communities worldwide. He develops strategies to scale the program globally…

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Aleran Software with Tarak Patel: Sustainable Innovation in Connected Commerce 31:59

1M ago31:59

31:59

In this CPQ Podcast episode, host Frank Sohn speaks with Tarak Patel, Sr. Vice President of Product and Technology at Aleran Software, about how Aleran is bringing sustainable innovation to Configure, Price, Quote (CPQ) and digital commerce. Aleran's Connected Commerce platform is designed for mid-size manufacturers ($20M–$1B) and their channel par…

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CR109: Season 5 Kick Off with Dave, Esmee and Rob 51:16

2M ago51:16

51:16

We’re back! In this Season 5 premiere, the team reunites after their summer break to kick off an exciting new chapter. Join us as we catch up, share bold predictions for the year ahead, and explore big questions, like whether 2026 will be the year of the autonomous organization. Expect candid reflections, lively discussion, and a sneak peek at what…

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Resolto Configon: CAD-Driven CPQ for SMBs and Enterprises 34:00

2M ago34:00

34:00

In this episode of the CPQ Podcast, host Frank Sohn sits down with Matthias Radner of Resolto, a Festo company, to discuss his journey from face-to-face mattress sales to enterprise CPQ software. Matthias shares how early lessons in customer interaction shaped his approach to selling Configure, Price, Quote solutions, and why patience is key in lon…

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CR108: Season 5 Trailer, The future just dropped 4:53

2M ago4:53

4:53

Dave, Esmee, and Rob are strapping in for another season of bold, brain-bending conversations—and they’re bringing the flux capacitor with them from Back to the Future. Season 5 beams in global leaders and innovators who challenge how we think about technology, business, and humanity. From AI disruption to digital sovereignty, from leadership to cu…

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New Accessibility Tools and Updates with Dr. Alaina Beaver 22:52

2M ago22:52

22:52

Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Beaver explains that the world of accessibility is constantly evolving, and it's not a one-time task, but rather an ongoing process. She highlights that ServiceNow has made significant progress in access…

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E554: 'Fighting Cyber Threats with AI' with Dune Security's Kyle Ryan 21:04

2M ago21:04

21:04

Today's guest is Kyle Ryan, Senior Engineering Manager and Principal Engineer at Dune Security. Founded in 2023, Dune Security’s User Adaptive Risk Management solution automatically prevents insider threats in real time. With 90% of breaches starting from human error, traditional phishing simulations and compliance training often fail to reduce rea…

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AI for Security vs Security for AI: From IBM Master Inventor to Microsoft AI Architect 47:48

2M ago47:48

47:48

Dewan Ahmed sits down with Fatih Bulut, AI Architect at Microsoft and former IBM Research Master Inventor, to separate hype from reality in AI for software delivery and cybersecurity. Fatih clarifies AI for security vs security for AI, walks through detection engineering as real software engineering, and explains proactive defense across an attack’…

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The Power of Customer Feedback | AI Control Tower & ServiceNow University 23:59

2M ago23:59

23:59

Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies …

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AI That Actually Works: Turning ServiceNow From “Implemented” to “Impactful” 27:39

2M ago27:39

27:39

Host Andy Whiteside is joined by Fred Reynolds and Kristen McDonald to unpack how to get real outcomes from ServiceNow, not just another go-live. The crew recaps Gartner’s recognition across six tech workflow segments, then dives into where AI delivers value today and what foundations you need in place first. In this episode: Why many ServiceNow or…

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ServiceNow Series E206: 'Redefining Security Solutions' with Alert Enterprise's Yogesh Ailawadi 17:20

3M ago17:20

17:20

Today's guest is Yogesh Ailawadi, Head of Products & Innovation - Identity, Safety and Security at Alert Enterprise. Founded in 2007, Alert Enterprise's mission is the seamless convergence of advanced physical access control, identity management and workspace automation. Their solutions are designed to empower businesses with secure, flexible and e…

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127. From AI Hype to Human-Centred IT: Jaro Tomik from CDW 40:50

3M ago40:50

40:50

CDW chief technologist Jaro Tomik joins host Sakari Kyrö to unpack two seismic shifts rocking enterprise IT: the rise of AI-washing and the pivot to experience-led service management. Hear how Jaro’s “escape-room for IT” workshops flip roles, surface hidden bottlenecks and turn data visibility into a zero-ticket, proactive support vision—all while …

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Governing AI at Scale – Welcome to AI Control Tower 24:15

3M ago24:15

24:15

Governing AI – Welcome to AI Control Tower Episode Overview Governance accelerates AI success. Control enables innovation. In this premiere episode, we explore how ServiceNow governs AI at scale through AI Control Tower, a groundbreaking solution that transforms how enterprises manage their artificial intelligence landscape. Host Bobby Brill brings…

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ServiceNow Series E205: 'Driving AI powered innovation for the insurance industry' with DXC Technology's Daniel Stanovich 21:34

3M ago21:34

21:34

Today's guest is Daniel Stanovich, Regional General Manager, Americas Insurance, Life Business Process Services at DXC Technology. Founded in 2017, DXC is a leading global provider of information technology services. DXC's engineering, consulting and technology experts help clients simplify, optimize and modernize their systems and processes, manag…

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ServiceNow Series E204: 'Transforming Retail Workflow Management' with Inspira Systems' Matthew Farahmand 16:54

3M ago16:54

16:54

Today's guest is Matthew Farahmand, Co-Founder at Inspira Systems. Founded in 2025,Founded in 2025, Inspira Systems helps businesses evolve by building intelligent, scalable solutions on ServiceNow. From streamlining customer service to optimizing retail operations, they design and deliver workflows that drive efficiency, automation and results. Wi…

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CPQ Podcast Summer Break 2025 Update 3:32

3M ago3:32

3:32

The CPQ Podcast is taking a short late summer break — but we'll be back with new episodes on September 21! In this quick update, Frank Sohn shares what's happening at Novus CPQ in the meantime: ✅ 18+ CPQ Briefings now available – more coming soon ✅ CPQ Sales Report updates for XaitCPQ, camos software, and Bit2win ✅ CPQ Selection help for customers …

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126. Hasse Eranka - Clarity Over Complexity: The New Rule for IT Leaders 29:19

3M ago29:19

29:19

Communications strategist Hasse Eranka joins HappySignals’ Sakari Kyrö to reveal why IT teams often lose business audiences—and how a few audience-first storytelling habits can fix it fast. From cutting information overload to turning feedback loops into word-of-mouth advocacy, Hasse shares practical tools any CIO, service-desk lead or ITSM owner c…

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Welcome to Horizon - with Brian Zaik and AJ Siegel 27:24

3M ago27:24

27:24

In this episode, get introduced to ServiceNow's latest offering, Horizon, the source of truth for experience design at ServiceNow, empowering creators to design better enterprise experiences. Joining the conversation are Brian Zaik and AJ Siegel from ServiceNow, who share their insights and experiences with this innovative design system. They discu…

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Understanding Agentic AI with Rita Castillo 27:17

3M ago27:17

27:17

Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design – AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from …

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AI in Action E553: 'Empowering Government through AI' with CGS Federal's Anthony Miller 21:11

3M ago21:11

21:11

Today's guest is Anthony Miller, Partner and CEO at CGS Federal. Founded in 2017, Contact Government Services (CGS) simplifies and enhances government operations by optimizing human, technical and financial resources. They combine cutting-edge technology with world-class personnel to deliver sustainable, customized solutions that meet your specific…

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Composable, Headless, AI-Driven: What's Next for CPQ at ServiceNow 42:44

3M ago42:44

42:44

In this episode of the CPQ Podcast, we dive deep into one of the most talked-about moves in the CPQ space—ServiceNow's acquisition of Logik.ai for a reported $500 million. I'm joined by Anandan "AJ" Jayaraman, VP of the Lead to Cash portfolio at ServiceNow, and Christopher Shutts, Co-Founder and CEO of Logik.ai, for an exclusive, behind-the-scenes …

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Debugging Developer Productivity in an AI-native World with Aravind Putrevu (CodeRabbit) 52:34

3M ago52:34

52:34

In this episode of ShipTalk, Chinmay Gaikwad sits down with Aravind Putrevu, Head of Developer Relations at CodeRabbit, and dives into the evolving landscape of AI in software development. Aravind shares insights on the influence of AI tools across the software development lifecycle, from coding and code reviews to automation and security. Aravind …

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Transforming CPQ with Constraint Logic & Revenue Cloud Advanced – Don Khamapirad, CEO of Veloce 32:13

4M ago32:13

32:13

In this episode of the CPQ Podcast, we welcome Don Khamapirad, CEO of Veloce Apps, to explore how modern CPQ solutions are evolving for complex industries like manufacturing, life sciences, business services, and fintech. Don shares his journey from Oracle and Apttus/Conga to leading multiple startups through growth stages—and now driving Veloce's …

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125. Clarity, Common Sense & Storytelling — Paul Brandvold on Keeping ITSM Human 24:11

4M ago24:11

24:11

LinkedIn’s rising IT-service-management voice Paul Brandvold joins HappySignals host Sakari Kyrö to unpack why plain-language storytelling, real-world leadership, and a healthy dose of common sense are reshaping how internal IT support shows value. From the hidden pressures driving talent away to the grassroots expertise you’ll need when rolling ou…

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CR107: Reflecting on Season 4 – Highlights what we learned, loved and are planning next 1:31:46

4M ago1:31:46

1:31:46

Dave, Esmee, and Rob take a moment to look back on the wild ride that was Season 4—revisiting the themes that sparked the biggest conversations and the guests who left a lasting impression. They also reveal what’s on their summer to-do lists and drop a few juicy hints about what’s coming in Season 5. Get ready—it’s going to be even bigger and bolde…

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Salesforce RCA & CPQ Trends with Spaulding Ridge 30:49

4M ago30:49

30:49

In this episode, we sit down with Derik Quinn, Managing Director at Spaulding Ridge, to explore the fast-evolving landscape of CPQ, Revenue Management, and Salesforce Revenue Cloud Advanced (RCA). Derik shares insights from his two-decade journey across BigMachines, Apttus, Argano, and now Spaulding Ridge, where he leads large-scale quote-to-cash t…

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CR106: Changing nature of large scale apps with Timo Elliott SAP 1:02:41

4M ago1:02:41

1:02:41

The rise of structure software fueled globalization by streamlining operations across borders. Now, Cloud and AI are accelerating this momentum, enabling faster innovation, smarter decision-making, and scalable growth. By modernizing ERP with intelligent technologies, organizations can stay agile, competitive, and ready for the next wave of global …