Best Mark J Fletcher Podcasts (2025)

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TiPS Episode 25 1017 Pumpkin Patching Security in the PSAP 6:31

Play Pause

6h ago6:31

6:31

It’s spooky season at the PSAP, and this week we’re patching more than pumpkins. “Pumpkin Patching Security in the PSAP” explores cyber hygiene for dispatch centers with humor and a snarky Halloween flair. Learn how unpatched systems “rot,” why firmware is your overlooked ingredient, and how to keep your network from turning into a haunted house. P…

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TiPS Episode 25 1015 The HUMAN Firewall Outsmarting AI 6:07

1d ago6:07

6:07

In this episode of TiPS: Today in Public Safety, Fletch explores a rising cybersecurity threat that doesn’t depend on malware or brute-force hacks — it depends on YOU. Discover how artificial intelligence scams are targeting ECCs and PSAPs through cloned voices, deepfake video calls, and synthetic citizens. Fletch explains how these social-engineer…

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TiPS Episode 25 1013 Public Safety NG911 on the Blockchain 6:51

3d ago6:51

6:51

Can blockchain really improve 9-1-1 security? In this episode of TiPS: Today in Public Safety, Fletch explains how the Blockchin distributed-ledger technology is used to revolutionize the way PSAPs track and share incident data. You'll learn what blockchain actually is (it's NOT just for crypto-currency) why public-safety networks absolutely need i…

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157. Ukraine, Diplomacy, and the Future of Europe (Dmytro Kuleba) 1:04:10

5d ago1:04:10

1:04:10

What is the current position of Ukraine in the Ukraine-Russia war? How delicate is diplomacy with Europe and with the US for the Ukrainian government? What are the differences between working with world leaders such as Donald Trump, Boris Johnson, and Joe Biden? Rory and Alastair are joined by the former Foreign Minister of Ukraine, Dmytro Kuleba (…

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TiPS Episode 25 1010 - The Legal Risks of Auto Dispatch and AI 7:50

6d ago7:50

7:50

In this episode of TiPS: Today in Public Safety, Fletch examines the increasing legal and ethical concerns surrounding AI-powered automatic dispatch. What happens when your smart system acts before a human does — and gets it wrong? From false alarms and over-dispatches to data privacy, bias, and liability, this episode examines the real-world conse…

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TIPS EPISODE 25 1008 The i3 EIDO - Turning Call Data into Action 8:53

9d ago8:53

8:53

NG911 i3 moves calls on IP; A NENA i3 EIDO moves the facts that matter. In this episode of TiPS, Fletch explains what to include, what to omit, and how to test handoffs between PSAPs, CADs, and field apps when implementing the NG911 EIDO. He covers governance, privacy, and quick wins for both ECCs as well as commercial enterprise customers. Inside …

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TiPS Episode 25 1006: Z-Axis The Vertical Mystery in NG911 7:58

10d ago7:58

7:58

A practical walkthrough of vertical location in NG911: what Z‑Axis measures, how to translate altitude to a floor number, and why confidence and presentation matter. We cover building‑sourced GIS layers, active NENA guidance, and a checklist for enterprises to prepare data now. Key topics in this episode: X/Y vs Z: the high‑rise gap Device altitude…

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156. Defence Secretary, John Healey: Is Britain Ready For War? 1:15:08

12d ago1:15:08

1:15:08

What tactic did Donald Trump steal from Gordon Brown? What can we learn from when Labour beat UKIP in the 2012 Rotherham by-election when it comes to taking on Farage? As a New Labour alumnus, why does John Healey think there was more patience for change in 1997 compared to 2024? Rory and Alastair are joined by John Healey, The Secretary of State f…

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TiPS Episode 25 1003- Jurisdiction Jenga – How GIS Keeps the Tower Standing 6:08

13d ago6:08

6:08

🔥 NEW EPISODE: GIS in NG911 🔥 Bad maps result in bad 911 calls. Good maps provide a faster, intelligent, safer response. Check out my latest TiPS: Today in Public Safety podcast, where Fletch explains why GIS isn’t a side salad — it’s the main course for NG911 services, and why your network MUST have it in placea and it must be ACCURATE! 👉 Listen n…

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TiPS Episode 25 1001 - Digital Identities for NG911 - The GREEN Channel for Data 7:25

15d ago7:25

7:25

Today on 911tips.com: Green Channel 911. In this episode, I’ll break down a practical and secure identity model for NG911: Person–Device–Place (PDP)—and how it can fast-track trusted data while throttling swatting noise. We’ll cover playbooks, outage modes, equity, and what to pilot first. If you run a PSAP or connect enterprise systems to public s…

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TiPS Episode 25 0929 - Pumpkin Spice & Call Surges: Weatherproofing the ECC for Fall 5:30

18d ago5:30

5:30

Pumpkin Spice & Call Surges: Weatherproofing the ECC for Fall 🍂 As pumpkin spice season arrives, so do frosty mornings, dark commutes, and weather-driven spikes in 911 calls. From car accidents on icy roads to Carbon Monoxide alarms when the furnace clicks on, fall always brings its own “flavor” of emergencies. In this episode of TiPS: Today in Pub…

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155. Mike Pompeo On Russia, Trump, and China 50:08

18d ago50:08

50:08

Why does the former Secretary of State think the US is going too soft on Russia and China? What was it like working closely with President Trump? Why did Putin invade Europe under Obama and Biden, but not Trump? Alastair and Rory are joined by Mike Pompeo, former US Secretary of State and CIA-Director, to discuss all this and more. Visit HP.com/pol…

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TiPS Episode 25 0926: Wearable Tech to Monitor Dispatcher Wellness 5:43

21d ago5:43

5:43

🚨 TiPS: Today in Public Safety – Episode 25 0926 🚨 Wearable Tech to Monitor Dispatcher Wellness What if, while you’re handling a 911 call, the system could quietly monitor your wellness too? In this episode, Fletch explores how AI voice sentiment analysis and wearable IoT devices are being designed to track dispatcher stress and well-being in real …

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TiPS Episode 25 0924 9-1-1 Robo Callers that you Actually WANT to Receive 4:29

24d ago4:29

4:29

🚨 TiPS: Today in Public Safety – Episode 25 0924 🚨 AI Trainers – Robo-Callers You Actually Want What if you could train with the toughest 9-1-1 caller you’ll ever face — on demand? In this episode of TiPS: Today in Public Safety, Fletch dives into how AI role-playing callers are changing the game for emergency telecommunicator training. Unlike scri…

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TiPS Episode 25 0922 Talk to the CAD - Voice Activated CAD and Applications in the PSAP 5:18

26d ago5:18

5:18

What if your CAD worked like Alexa—but instead of playing your favorite playlist, it dispatched a fire truck? 🚒 In this episode of TiPS: Today in Public Safety, Fletch explores the rise of voice-controlled CAD and app navigation inside 911 centers. From reducing dispatcher fatigue to speeding up call handling, voice could become the dispatcher’s ne…

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154. Maro Itoje: Inequality, Identity, and Hope 1:01:01

25d ago1:01:01

1:01:01

How do we tackle global poverty and fight for change? What qualities are needed in a leadership role? Is the Labour government delivering on the issue of inequality in the UK? Rory and Alastair are joined by captain of the England Rugby team, Maro Itoje, to discuss all this and more. Visit HP.com/politics to find out more. Join The Rest Is Politics…

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TiPS Episode 25 0919 Beyond "NO COMMENT" - Public Safety Transperenc 6:09

29d ago6:09

6:09

Trust is the oxygen of Public Safety—you don’t notice it until it’s gone. In this episode of TiPS: Today in Public Safety, Fletch dives into how agencies can earn, maintain, and rebuild trust with their communities by being transparent. From data dashboards to body-worn cameras, AI call triage to dispatcher storytelling, transparency isn’t just goo…

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TiPS Episode 25 0917 - NENAs New IP-MLTS/UCaaS 911 Workgroup Call for Volunteers 6:52

1M ago6:52

6:52

🚨 Want your name on the future of enterprise 9-1-1? 🚨 In this episode of TiPS: Today in Public Safety, Fletch breaks down NENA’s brand-new IP MLTS Standards Workgroup — an open call for volunteers to help define how UCaaS and MLTS services should handle emergency calls in today’s mobile, nomadic, cloud-first world. From Kari’s Law to the RAY BAUM’S…

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TiPS Episode 25 0915 NG911 Meets 6G Wireless: The Future of Public Safety Connectivity 6:02

1M ago6:02

6:02

Title: Description: 6G Wireless isn’t just about speed — it’s about resilience, AI integration, and smarter emergency response. In this episode of TiPS: Today in Public Safety, Fletch breaks down how NG911 and 6G will collide: Data sessions replacing calls AR/VR tools for first responders Network slicing to prioritize emergency traffic AI co-pilots…

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TiPS Episode 25 0910 Another Interview with NOVA Fletch's DIGITAL ASSISTANT 17:41

1M ago17:41

17:41

What happens when I interview my AI assistant, NOVA? 🤖 AI in 9-1-1 today ⚡ GPT-5’s “hiccups” 🛡️ Guardrails vs. misuse (swatting) 🎙️ NOVA tries a dispatcher voice Oh—and I asked if it has a crush on SpYder Harrison. 👀 👉 Watch here: https://911tips.com #NG911 #PublicSafety #AIBy fletch911

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153. The Man Who Invented The World Wide Web (Tim Berners-Lee) 1:00:27

1M ago1:00:27

1:00:27

Tim Berners-Lee could be one of the richest men on the planet, why did he forfeit such large profits to make the World Wide Web a free and open space? How do we reclaim the internet from social media companies taking away our sovereignty? Have tech giants like Mark Zuckerberg, Jeff Bezos and Elon Musk thanked Tim for his invention? Rory and Alastai…

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TiPS Episode 25 0908 The Value of Cross Trained PSTs for Fire, Law, and EMS 5:29

1M ago5:29

5:29

In this episode of TiPS: Today in Public Safety, Fletch explores the world of cross-training police, fire, and EMS call-takers. 🚨 Why? Because emergencies don’t care about silos. Whether it’s shots fired into a car, a fire in an apartment building, or a crash that involves all agencies—law enforcement, fire, and EMS—cross-trained call takers can ha…

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152. "A War on Children": A Generation in Gaza at Risk (James Elder) 1:03:20

1M ago1:03:20

1:03:20

Why is the humanitarian situation in Gaza the worst that James Elder has ever seen? What does the process of rebuilding Gaza look like? How do the people working on the ground not lose hope? UNICEF spokesperson James Elder joins Alastair and Rory to answer all these questions and more. To donate to UNICEF UK's Gaza appeal visit unicef.uk/gaza-podca…

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TiPS Episode 25 0905 NG911 and GIS: When Community Data Saves Lives 8:50

1M ago8:50

8:50

When someone calls 9-1-1, the question is still “Where are you?” But in NG911, the next question is quickly becoming “What else do responders need to know right now?” In this episode of TiPS: Today in Public Safety, Fletch (Mark J. Fletcher, ENP) breaks down how GIS data (Geographic Information System) in NG911 is evolving from static maps into a l…

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TiPS Episode 25 0903 AI Bias in Emergency Call Handling: The Good, The Bad, and The Fixable 9:06

1M ago9:06

9:06

Artificial Intelligence is making its way into 911 call centers, promising faster triage, reduced stress for call takers, and smarter resource allocation. But here’s the catch: AI learns from history — and sometimes, history comes with baggage. In this episode, Fletch explores: Where bias sneaks into AI systems (training data, speech patterns, demo…

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TiPS Episode 25 0901 Shedding Light on Indoor Accuracy 8:30

2M ago8:30

8:30

Li-Fi Could Finally End the GPS Guessing Game - BUT - What is it?! GPS is fantastic—until you walk inside a building. Suddenly, “precise” location data becomes “somewhere near the food court.” That’s a big problem when seconds count. In this episode, Fletch explains how Li-Fi, a light-based indoor positioning system, could give 911 responders hyper…

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151. Prime Minister of Norway: On Trump, Tech, and Brexit Lessons (Jonas Gahr Støre) 58:43

2M ago58:43

58:43

Why is the nation with the world’s richest sovereign wealth fund not ‘universally happy’? What can the UK learn from Norway’s relationship with the EU? Is Jonas Gahr Støre really standing between Trump and a Nobel Peace Prize? Alastair and Rory are joined by The Prime Minister of Norway, Jonas Gahr Støre, to discuss all this and more. Visit HP.com/…

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TiPS Episode 25 0829 The Top Issues with Digital Warrants 4:41

2M ago4:41

4:41

In this episode, Fletch dives into the messy, funny, and sometimes downright scary world of Digital Warrants for IoT Data Access. From Fitbits in murder trials to smart thermostats in arson cases, IoT devices are the new star witnesses. But who owns that data, and what happens when the evidence lives in the cloud—or even overseas? We cover the Top …

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TiPS Episode 25 0827 The IoT Emergency Call Friend? Foe? Or just Freaky?! 5:30

2M ago5:30

5:30

In this episode of TiPS: Today in Public Safety, Fletch examines the privacy minefield created by always-on sensors — from Apple Watches and Alexa to doorbell cameras and vehicle crash detection. We explore the life-saving potential, the unsettling pitfalls, and the legal challenges facing 9-1-1 centers as NG911 develops. Topics include: - Types of…

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TiPS Episode 25 0825 Quantum Routing for Emergency Calls - Is it Possible? 6:17

2M ago6:17

6:17

In this episode, Fletch unpacks one of the strangest but most exciting concepts in network science: quantum routing. Instead of your 911 call taking one fixed path through the network, quantum routing uses the principles of quantum entanglement and probability to explore all possible paths at once, instantly selecting the best. We’ll cover: What qu…

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150. Nicola Sturgeon: What Really Happened In The Scottish Referendum (Part 2) 1:07:54

2M ago1:07:54

1:07:54

How did the media and Westminster impact the Scottish Referendum? Why are spin rooms "utterly pointless" in Nicola's view? Is misogyny in politics as bad as it used to be, or getting worse due to social media? Rory and Alastair are joined by Nicola Sturgeon for part 2 of their interview to answer all these questions and more. Visit HP.com/politics …

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Sneak Peak - TiPS: Today in Public Safety - Week of 08/25 1:19

2M ago1:19

1:19

This week on TiPS: Today in Public Safety we’re diving into three big topics you don’t want to miss: 🔹 Digital Warrants: Top 5 Issues – From consent to cloud storage, what cops & courts need to know in the digital age. 🔹 Privacy vs. Always-On Sensors – When does “smart” become too smart? 🔹 Tech, Movies & Public Safety – From Terminator to the inter…

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TiPS Episode 25 0822 - The EYES Have it Especially for 911 5:52

2M ago5:52

5:52

Multitasking is the dispatcher’s superpower — but even superheroes have limits. In this episode of TiPS: Today in Public Safety, Fletch explores how eye-tracking technology, already used in aviation, surgery, and even gaming, could help sharpen focus in 9-1-1 dispatch centers. We’ll cover: What eye-tracking is and how it works How it could improve …

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TiPS Episode 25 0820 — Swarming Public Safety with BabyBots 7:04

2M ago7:04

7:04

What if your next search and rescue didn’t rely on one big “hero drone,” but an entire caffeinated ant colony of BabyBots — each one mapping hazards, sniffing gas, and hunting for survivors in places GPS can’t touch? In this episode of TiPS: Today in Public Safety, Fletch takes you inside the swarm: how dozens of tiny, affordable drones #SLAM toget…

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TiPS Episode 25 0818 – Dispatching from Orbit: Is 911 Ready for Lift-Off 6:41

2M ago6:41

6:41

Could the future of 911 be… out of this world? In this episode, we explore the potential of moving core emergency communications to Low Earth Orbit (LEO) satellites — eliminating the need for vulnerable ground-based radio towers. We break down: The orbital differences between GEO, MEO, and LEO How constellations like Starlink are already used in di…

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149. Nicola Sturgeon: On Margaret Thatcher, Alex Salmond, and the Push for Independence (Part 1) 46:34

2M ago46:34

46:34

What is the difference between class distinctions in Scotland and the rest of the UK? How did Nicola Sturgeon's childhood in Scotland inform her politics? What was Margaret Thatcher's influence on Nicola's career? Rory and Alastair are joined by former Leader of the SNP and First Minister of Scotland, Nicola Sturgeon, to answer all these questions …

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Sneak preview of stories for week of 8/16 on TiPS! 1:23

2M ago1:23

1:23

🚨 For the week of 8/18 on TiPS: Today in Public Safety: MONDAY 🚀 Satellites replacing radio towers? WEDNESDAY 🐜 BabyBots swarming disaster zones? FRIDAY 👀 Eye-tracking helping dispatchers focus? Three episodes, three big ideas reshaping 911. 🎧 Weekly on Mon, Wed & Fri at 911tips.com #PublicSafety #NG911 #EmergencyResponse…

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TiPS Episode 25 0815 The Modern Day Era of 911 Technology Part 2 of 2 7:06

2M ago7:06

7:06

In this episode of TiPS: Today in Public Safety, Fletch continues the history of 911 technology with Part 2 — covering the broadband boom, the rise of VoIP, and how the internet threw Public Safety a curveball. Learn how nomadic devices broke the location model, why it took two decades to roll out NG911 i3, and how satellite and IoT connections are…

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148. The President of Guyana: The Fastest Growing Economy in the World (Irfaan Ali) 1:02:41

2M ago1:02:41

1:02:41

How does Guyana balance its unprecedented economic growth, largely due to oil discoveries, with environmental sustainability? How does Guyana perceive and address the historical scar left by slavery? What has happened to West Indies cricket, and how does the future look? Alastair is joined by President of Guyana, Ifraan Ali, to answer all these que…

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TiPS Episode 25 0813 The Wild West of 911 1968–2000 Part 1 of a 2 Part Series 5:28

2M ago5:28

5:28

In TiPS Episode 25 0813, Fletch takes listeners through the first 30 years of 911 technology — from the historic first call in Haileyville, Alabama, to the rise of E911, the chaos of early cell phone calls, and the location headaches brought by VoIP. Blending humor with history, this episode makes complex technology easy to understand, even for tho…

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TiPS Episode 25 0811- You Can’t Lie to Me: AI-Driven Behavioral Analysis for 911 6:25

2M ago6:25

6:25

Today, Fletch takes listeners inside the cutting-edge world of AI-driven behavioral analysis — technology that can spot deception in a 911 call faster than most humans can blink. From micro-pauses to tone shifts, this episode explores how situational intelligence is giving public safety call takers a powerful new ally in the fight against fake emer…

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147. I Thought It Was a Prank - Then I Was Chancellor: Jeremy Hunt (Part 2) 52:34

2M ago52:34

52:34

What was it like to be handed the reins to the economy following the Liz Truss mini-budget collapse? How did Jeremy Hunt feel fighting an election that he knew the Conservatives would lose? How would Thatcher have dealt with Trump? Alastair and Rory are joined by former Chancellor Jeremy Hunt to answer all this and more. TRIP Plus: Become a member …

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TiPS Episode 25 0808 - Feds Drop the Hammer on Swatting 5:31

2M ago5:31

5:31

🚨 The #DOJ just brought the hammer down on a swatter—with FEDERAL charges In this episode of TiPS: Today in Public Safety, Fletch breaks down the federal conviction of Evan Strauss, a Virginia man who helped run a coordinated cyber harassment group called “Purgatory.” We’re talking cyberstalking, bomb threats, interstate swatting campaigns—all run …

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TiPS Episode 25 0806 The Dissonance of 911 Dispatch 5:52

2M ago5:52

5:52

🚨 When a dispatcher answers the line, it’s not just a call—it’s a high-stakes puzzle with lives on the line. In this episode, Fletch breaks down the intense mental tug-of-war call takers face during critical incidents: conflicting information, time pressure, emotional suppression, and the psychological toll of decisions made in seconds—with consequ…

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TiPS Episode 25 0804 - Data Ownership in Emergencies: Who Controls the Eyewitness Video? 5:27

2M ago5:27

5:27

🎥 Title: Data Ownership in Emergencies: Who Controls the Eyewitness Video? Episode: TiPS: Today in Public Safety – 25 0806 Host: Mark J. Fletcher, ENP (@Fletch911) 📲 A panicked bystander captures a dramatic scene and sends it straight to 911. Helpful? Sure. But also… legally messy. Welcome to the NG911 era—where your call taker might be reviewing s…

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146. The Rise and Fall of The Conservative Party: Jeremy Hunt (Part 1) 50:36

3M ago50:36

50:36

How did Jeremy Hunt lose the Conservative leadership race to Boris Johnson? What does the longest serving Health Minister think will fix the NHS? What does Jeremy Hunt really think of Kemi Badenoch’s leadership? Alastair and Rory are joined by former Chancellor Jeremy Hunt to answer all this and more. Visit HP.com/politics to find out more. TRIP Pl…

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TiPS Episode 25 0728 Come Together Over 911 6:07

3M ago6:07

6:07

👋 Rivalry? What rivalry. In Episode 25 0728 of TiPS: Today in Public Safety, I explore how NENA and APCO are moving beyond competition toward a collaborative, mission-driven relationship. From shared standards to shared speeches—and even a renewed membership or two—this shift is real. 🎧 Tune in and see how we’re finally getting on the same frequenc…

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145. Gary Stevenson: Masculinity, Money, and the Myth of Meritocracy (Part 2) 47:06

3M ago47:06

47:06

How did Gary become a multimillionaire by the age of 25? How big a difference can a wealth tax make on regular people's lives? Have centrist politics failed on the economy? Rory and Alastair are joined by author of The Trading Game, Gary Stevenson, to answer all these questions and more. Visit HP.com/politics to find out more. TRIP Plus: Become a m…

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TiPS Episode 25 0723 – Public Safety Gets On Track—Literally 5:15

3M ago5:15

5:15

In this episode of TiPS: Today in Public Safety, Fletch dives into NENA’s newly released Railroad Emergency Communications Information Document—a vital resource for ECCs nationwide. With over 3,400 miles of track and 700+ grade crossings in New Jersey alone, this standard outlines best practices for location accuracy, multi-agency coordination, and…

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TiPS Episode 25 0721: The SWAT-BOT Revolution has Begun 6:03

3M ago6:03

6:03

💥 SWATTING 2.0 is real—and it’s scary. Now it’s not just fake calls—it’s deepfake videos, screaming background audio, and AI voices that sound just real enough to be dangerous. 🎙️ In today’s episode of TiPS: Today in Public Safety, Fletch breaks down what happened at NENA 2025 and what your PSAP needs to do right now. Listen and Subscribe here: [91…