Welcome to the "Excellence In Healthcare Podcast," your go-to resource for healthcare business executives who want to accomplish impactful results for the communities they serve. This podcast, hosted by Jarvis T. Gray, is intended to provide healthcare professionals with proven solutions for aligning people, processes, and priorities to generate business success. Join Jarvis and industry experts as they discuss the current trends and best practices affecting the healthcare business. This pod ...
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Jarvis T Gray Podcasts
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064_Leveraging Business and Nursing for Healthcare Excellence with Scott Jacobson
39:30
39:30
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39:30Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Scott Jacobson, Healthcare Strategist Professional Journey Scott candidly discusses his unconventional path into healthcare, initially deterred by chemistry but later driven by personal family experience (his father’s illness). Transitioned from a business background and restauran…
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063_From Bumps to Breakthroughs: Leading Through Healthcare’s Biggest Risks w/ Paul Wilder
38:31
38:31
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38:31Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Paul Wilder, Executive Director at CommonWell Health Alliance In this insightful episode, Jarvis T. Gray sits down with Paul Wilder, an expert in health IT and interoperability, to dive deep into the challenges and opportunities facing healthcare leaders today. The conversation co…
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062_From Tobacco Fields to Healthcare Excellence: Lessons Learned with Jeffrey Simms
56:52
56:52
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56:52Send us a text Guest: Jeffrey Simms, Associate Chair for Alumni and External Affairs & Assistant Professor, UNC Host: Jarvis T. Gray, The Quality Coaching Co. In this impactful conversation, Jarvis T. Gray sits down with Jeffrey Simms, a “rock star” in healthcare leadership and education, whose journey from North Carolina tobacco fields to academia…
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061_Leading with Authenticity: Dr. Jeff Doucette on Humility, Resilience, and Healthcare Excellence
43:35
43:35
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43:35Send us a text Guest: Dr. Jeff Doucette, SVP & Chief Nursing Officer at Press Ganey Welcome back to Excellence In Healthcare! In this inspiring episode, Jarvis sits down with Dr. Jeff Doucette for a deeply authentic conversation about leadership, resilience, and driving excellence in healthcare. Together, they dive into Dr. Doucette’s unique career…
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060_Business Coaching for Health Coaches: Strategies to Grow Your Practice with Ellen Smalley
38:24
38:24
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38:24Send us a text Host: Jarvis T. Gray Guest: Ellen Smalley, Owner of Creekside Health Coaching Episode Summary: Jarvis T. Gray sits down with Ellen Smalley of Creekside Health Coaching to explore best practices for growing a mission-driven health coaching business. Ellen shares her journey from exercise physiology and cardiac rehab to becoming a nati…
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059_Mentorship, Mindset, and Managing Change: Alyssia Crews' Approach to Healthcare Excellence
47:38
47:38
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47:38Send us a text In this inspiring episode, host Jarvis T. Gray sits down with Alyssia Crews, a healthcare executive with a rich background in healthcare operations and oncology leadership. Alyssia opens up about her personal journey into healthcare, lessons learned from mentors, overcoming adversity, and the role of emerging technologies like AI in …
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058_Empowering Patients: Shlomit Liberty on Advocacy, Autonomy, and Transforming Hospital Experiences
45:38
45:38
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45:38Send us a text Host: Jarvis T. Gray Guest: Shlomit Liberty, Founder & Owner, Patient Path NYC Episode Summary In this engaging episode of the Excellence In Healthcare podcast, host Jarvis T. Gray spotlights small business innovation in healthcare by interviewing Shlomit Liberty, founder of Patient Path NYC—a unique independent patient advocacy serv…
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057_Next-Gen Leadership: Dr. Daija Smith’s Journey to Healthcare Excellence
36:27
36:27
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36:27Send us a text In this episode, host Jarvis T. Gray welcomes Dr. Daija Smith for a lively and insightful conversation about leadership, career growth, and the future of healthcare. Dr. Smith shares her unique journey—from an accidental start in healthcare to becoming the first doctor in her family—and discusses the leadership philosophies that guid…
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056_Healing Healthcare from Within: Energy, Burnout, and the Human-First Workplace
47:18
47:18
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47:18Send us a text Hosts: Jarvis T. Gray, The Quality Coaching Co. Guest: Soulara Sevier, Founder & CEO, Soul Reiki Health Beauty and Wellness Ready to elevate your approach to leadership and wellness in healthcare? In this inspiring episode of the Excellence in Healthcare podcast, hosts Jarvis T. Gray and Soulara spotlight the transformative journey o…
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055_From Sick Care to Healthcare: Bridging the Gap with AI and Leadership
50:34
50:34
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50:34Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Dr. Robert Pearl, Physician Leader, Author In this transformative episode of the Excellence in Healthcare podcast, host Jarvis T. Gray sits down with renowned physician leader and author Dr. Robert Pearl for a candid and inspiring conversation about leadership, innovation, and the…
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054_Listening, Learning, Leading: Insights from Shayla Higginbotham’s Healthcare Journey
45:21
45:21
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45:21Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Shayla Higginbotham, Founder & Managing Partner, System Partners Welcome back to the Excellence in Healthcare podcast! In this insightful episode, host Jarvis T. Gray sits down with Shayla Higginbotham—a dynamic healthcare leader, entrepreneur, and founder of System Partners—to un…
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053_From Pain to Purpose: How Dr. Max Empowers Patients in Chiropractic Care
42:39
42:39
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42:39Send us a text Guest: Dr. Maxwell Muehleip (Founder, Maximal Wellness Clinic) Host: Jarvis T. Gray, The Quality Coaching Co. Episode Overview: This inspiring Small Business Spotlight features Dr. Maxwell Muehleip, founder of Maximal Wellness Clinic in Tigard, Oregon. Dr. Max shares his journey from growing up with chiropractic care, to becoming a m…
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052_Transformation from the Inside Out: Creating Sustainable Healthcare Change with Namita Azad
44:39
44:39
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44:39Send us a text Episode Overview In this inspiring episode of Excellence in Healthcare, host Jarvis T. Gray sits down with Namita Azad, Senior Director of Transformation at Columbia University Irving Medical Center. Together, they delve deep into digital transformation, human-centered systems, and the future of healthcare leadership. Key Topics & Hi…
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051_Stressed, Strained, and Still Standing: The Journey Back from Burnout with Christine Wirsing
38:01
38:01
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38:01Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Christine Wersing, Owner of Soul Smart Coaching Episode Overview In this episode, Jarvis T. Gray welcomes Christine Wersing, founder of Soul Smart Coaching, for an in-depth conversation on business coaching, healthcare entrepreneurship, and building resilience among healthcare pro…
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050_Turning Pain into Purpose: Tracy Long’s Journey to Counseling Excellence
46:28
46:28
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46:28Send us a text Hosted by: Jarvis T. Gray, The Quality Coaching Co. Guest: Tracy Long, Owner of Shades of Resilience Counseling In this insightful episode of the Excellence in Healthcare podcast, host Jarvis T. Gray welcomes Tracy Long, a clinical therapist and the founder of Shades of Resilience Counseling. The conversation focuses on Tracy’s entre…
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049_Breaking the Mold: Building a Unique Brand in a Crowded Wellness Market
43:12
43:12
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43:12Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Sabina Moise, Owner of Be Fit Consulting LLC Episode Overview In this insightful episode, host Jarvis T. Gray sits down with Sabina Moise, an accomplished entrepreneur and health and wellness consultant, to discuss her journey in the fitness industry, the evolution of her business…
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048_Pipeline Problems: Why Future Healthcare Leaders Slip Through the Cracks
12:02
12:02
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12:02Send us a text Episode Overview In this episode, Jarvis T. Gray explores a crucial and often overlooked aspect of leadership development in healthcare: finding and nurturing future leaders before they take on the official title. Jarvis challenges the conventional wisdom that leadership is only for those already in formal positions and emphasizes th…
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047_Passing the Baton: Solving Healthcare’s Succession Crisis with Mentorship
11:02
11:02
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11:02Send us a text Episode Overview: In this episode, Jarvis T. Gray dives deep into the essential role of mentorship in healthcare leadership. Drawing from personal experiences, real-world examples, and practical advice, Jarvis makes a compelling case for why mentorship isn’t just a “nice to have”—it's a non-negotiable part of developing confident, co…
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046_Building Trust and Partnership for Health Equity with Dr. Philip Alberti
34:52
34:52
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34:52Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Dr. Philip Alberti, Founding Director, AAMC Center for Health Justice Episode Summary In this inspiring and thought-provoking episode, Jarvis T. Gray welcomes Dr. Philip Alberti, a leader in health equity and public health strategy. Dr. Alberti shares his journey from a public hea…
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045_Why Most Healthcare Leadership Programs Fail and How to Fix Them
11:58
11:58
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11:58Send us a text Episode Overview: In this episode, Jarvis T. Gray dives deep into what truly makes a healthcare leadership program effective, moving far beyond basic workshops or compliance certificates. Jarvis shares lessons from the field and the three pillars that set great programs apart: clarity, structure, and sustainability. You’ll hear pract…
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044_Servant Leadership and Career Growth: Tammy Mifflin on Navigating Healthcare’s Evolving Landscape
51:22
51:22
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51:22Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Tammy Mifflin – Healthcare Leader, Entrepreneur, Business & Career Coach Episode Overview In this episode of Excellence in Healthcare, host Jarvis Gray welcomes Tammy Mifflin, an expert in healthcare leadership, career development, and entrepreneurism. They dive deep into what it …
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043_Debunking Leadership Myths in Healthcare: Building Cultures That Deliver Real Results
10:49
10:49
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10:49Send us a text Jarvis T. Gray returns to the Excellence in Healthcare podcast with an impactful solo episode focused on challenging the most persistent myths in healthcare leadership. Jarvis dives deep into the misconceptions that keep healthcare teams and organizations from investing in real, lasting leadership development. Key Points Discussed: 1…
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042_Building Tomorrow’s Healthcare Leaders: Insights from Marion Spears Karr’s
43:14
43:14
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43:14Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Marion Spears Karr (Managing Partner & Founder, Inflow Executives) Episode Summary On this episode of Excellence in Healthcare, Jarvis Gray sits down with leadership expert Marion Spears Karr to discuss the evolving landscape of healthcare leadership, the importance of authentic l…
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041_Elevating Maternal Health: Denika Moore’s Journey in Healthcare Entrepreneurship
43:20
43:20
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43:20Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Denika Moore, CEO of Mothers With Attitude, LLC Summary: In this candid and inspiring episode, host Jarvis T. Gray welcomes Denika Moore, founder of Mothers With Attitude (MWA), a unique organization dedicated to supporting families—especially those impacted by addiction, incarcer…
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040_Leading With Positivity and Purpose: Dr. Cie Armstead’s Approach to Healthcare Excellence
45:23
45:23
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45:23Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Dr. Cie Armstead, Founder of Owlservations, DEI Expert Episode Overview In this inspiring episode, Jarvis T. Gray sits down with Dr. Cie Armstead, a passionate advocate for diversity, equity, and inclusion (DEI) in healthcare leadership. Dr. Cie shares her personal leadership phil…
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039_Integrating Ayurveda into Modern Healthcare: Business Insights from Vella Catania
45:57
45:57
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45:57Send us a text Hosts: Jarvis T. Gray, Vella Catania Guest: Vella Catania (she/her), Founder of Love Vella Ayurveda Healing with Heart Episode Overview In this insightful episode, hosts Jarvis T. Gray and Vella Catania delve into the intersection of healthcare excellence and entrepreneurship through the lens of Ayurveda. Vella shares her deeply pers…
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038_Who Benefits When Healthcare Leaders Level Up: Impact Across Patients, Teams, and Communities
28:50
28:50
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28:50Send us a text Episode Overview In this special live edition of the Excellence in Healthcare podcast, host Jarvis T. Gray brings together healthcare leaders, including private practice owner Tracy (Shades of Resilience Counseling) and nurse/leader Soulara, for an engaging discussion on who truly benefits when healthcare leaders “level up” in mindse…
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037_From Wishing to Winning: Joe D’Angelo Shares Success Insights for Healthcare Leaders
31:21
31:21
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31:21Send us a text Host: Jarvis T. Gray Guest: Alvin (Joe) D'Angelo Introduction Jarvis welcomes listeners and introduces Joe D’Angelo, a seasoned healthcare leader and published author. Joe kicks off the episode by sharing his two guiding leadership quotes: “Everything is hard, so choose your hard.” John Maxwell: “Leadership is influence, nothing more…
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036_From ER Nurse to Holistic Coach: Dana Smith’s Journey in Healthcare Entrepreneurship
46:12
46:12
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46:12Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Dana Smith, Founder of Earth and Ether Holistic Coaching Episode Highlights 1. Meet Dana Smith – A Journey in Nursing and Holistic Coaching Dana shares her diverse experience in healthcare, from ER and cardiac surgery nursing to working in aesthetics, pain clinics, and her journey…
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035_Bridging the Gap: Innovation, Empathy & Leadership with Dr. Stephanie Hanna
42:14
42:14
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42:14Send us a text Host: Jarvis T. Gray Guest: Dr. Stephanie Hanna (she/her) Company: Wilson and Wilbur Episode Overview In this thought-provoking episode, Jarvis T. Gray sits down with Dr. Stephanie Hanna, a healthcare consultant, entrepreneur, and researcher passionate about health promotion, disease prevention, and bridging the gap between research …
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034_Becoming the Leader Your Healthcare Team Needs Through Growth
10:37
10:37
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10:37Send us a text Host: Jarvis T. Gray Episode Overview: In this insightful episode, host Jarvis T. Gray dives deep into the critical theme of growth in healthcare leadership. Jarvis breaks down why continuous growth is not just a personal journey but a fundamental part of leading dynamic, high-performing healthcare teams. The episode unpacks the risk…
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033_From Authority to Influence: Rethinking Leadership in Healthcare
14:49
14:49
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14:49Send us a text Kickstarting Season 2, host Jarvis T. Gray dives deep into the essentials of leadership development in healthcare. Drawing on personal experience and real-world examples, Jarvis highlights why intentional leadership is foundational to high-quality care, resilient teams, and sustainable organizational success. Key Topics & Takeaways L…
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032_Transforming Grief into Advocacy: Danielle's Mission for Maternal Health
57:59
57:59
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57:59Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Danielle Nicole, Founder of Tiny Heart Team Member, Inc. Episode Summary: In this insightful episode of Excellence in Healthcare, host Jarvis T. Gray sits down with Danielle Nicole, the founder of Tiny Heart Team Member, Inc., a nonprofit organization dedicated to supporting women…
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031_Navigating Healthcare Leadership: Insights from Jennifer Bonds King
35:29
35:29
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35:29Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Jennifer Bonds King, Healthcare Administrator and Founder of The Enlightenment Group Episode Overview: In this enriching episode of the Excellence in Healthcare podcast, Jarvis welcomes an inspiring leader in healthcare, Jennifer Bonds King. As a seasoned healthcare administrator …
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030_Building Resilient Healthcare Teams: Strategies for Rural Leaders
1:03:45
1:03:45
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1:03:45Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guests: Lloyd Sirmons, Southeastern Telehealth Resource Center & Georgia Rural Health Association Episode Overview: Dive into this enriching episode of the Excellence in Healthcare podcast as Jarvis T. Gray collaborates with esteemed past guests Lloyd Sirmons for an enlightening discussi…
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029_A Glimpse into Leadership Excellence: Season 2 of Excellence in Healthcare
19:50
19:50
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19:50Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Episode Overview: Join host Jarvis Gray on the latest episode of the Excellence in Healthcare podcast as he reflects on the transformative journey of season one and charts an exciting course for season two. With a new focus on leadership excellence and a fresh segment on business coachin…
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028_Journey to High Reliability: Proactive Risk Management in Healthcare with FMEA
46:30
46:30
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46:30Send us a text Host: Jesse Smith, VP @ Performance Health Partners Guest: Jarvis T. Gray, The Quality Coaching Co. In this episode of the Excellence in Healthcare podcast, Jarvis shares a recently recorded webinar that he conducted in partnership with Performance Health Partners, and Jesse Smith. Together, they delve into the transformative topic o…
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027_The Journey to Nursing Excellence with Dr. Dalita Davis-Whitmore
36:14
36:14
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36:14Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Dr. Dalita Davis-Whitmore, AVP of Nursing, UF Health Jacksonville Dive into this inspiring episode of the Excellence in Healthcare podcast, where Jarvis T. Gray engages in a riveting conversation with Dr. Dalita Davis-Whitmore, Associate Vice President of Nursing at UF Health Jack…
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026_Empowering Community Health Leaders: Carla Washington on Excellence in HIV Care
28:23
28:23
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28:23Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Carla Washington, VP of Operations for Vivent Health Join us for a captivating episode of the Excellence in Healthcare podcast as Jarvis welcomes Carla Washington, a remarkable leader in community health. As the VP of Operations for Vivent Health in Wisconsin, Carla shares her ins…
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025_Creating a Culture of Safety in Healthcare with Dr. Richard Vazquez
44:26
44:26
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44:26Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Dr. Richard Vazquez, Founder, CEO, and CMO of SafeStart Medical In this engaging episode of the Excellence in Healthcare podcast, host Jarvis T. Gray sits down with Dr. Richard Vazquez, a seasoned surgeon and innovative entrepreneur at the helm of SafeStart Medical. Together, they…
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024_Building High Reliability in Healthcare with Spence Byrum
38:53
38:53
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38:53Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Spence Byrum, CEO of HRS Consulting Episode Overview: Dive into this enriching episode of the Excellence in Healthcare podcast as Jarvis T. Gray is joined by the inspirational Spence Byrum, CEO of HRS Consulting. Spence shares his distinctive journey from being a Coast Guard pilot…
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023_How Revenue Cycle Innovations Are Shaping Healthcare Excellence with Melody Mulaik
31:20
31:20
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31:20Send us a text Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Melody Mulaik, President of Revenue Cycle Coding Strategies LLC Episode Overview: Join us for this insightful episode of the Excellence in Healthcare podcast as Jarvis welcomes a special guest, Melody Mulaik , a pioneer in the revenue cycle space. Melody, President of Revenue Cycl…
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022_Leadership, Leverage, and the Lifeblood of Community Health Centers with Brandon Jones
47:42
47:42
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47:42Send us a text Join us for a compelling episode of Excellence in Healthcare, where host Jarvis T. Gray sits down with Brandon Jones, the Associate Vice President of Health Center Capacity Building at the National Association of Community Health Centers. Brandon shares his extraordinary journey from wanting to be a doctor to becoming a leading healt…
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021_Sustaining Excellence: Strategies for Healthcare Transformation
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20:51Send us a text Welcome back to the Excellence in Healthcare Podcast with your host, Jarvis T. Gray! In this compelling episode, we conclude our journey through Jarvis's groundbreaking new book, "Mastering Healthcare Excellence." Focused on Chapter 8 - "The Path Forward: Sustaining Excellence in Healthcare," this episode isn’t just a recap; it’s you…
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020_Building Leadership and Community in Healthcare with Chief Kelly Cope
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40:21Send us a text In this episode of "Excellence In Healthcare," host Jarvis T. Gray sits down with Chief Kelly Cope from the St. Charles County Ambulance District to uncover the secrets of robust leadership and innovative community engagement in the EMS realm. With over 34 years of experience, Chief Cope shares his non-traditional career journey from…
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019_Transforming Healthcare: Breakthrough Strategies for Synergy and Sustained Success
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21:09Send us a text Join us on the latest episode of the Excellence in Healthcare podcast with your host Jarvis T. Gray, as we delve into the game-changing strategies set to redefine success for healthcare organizations. This week's episode, "Transforming Healthcare: Breakthrough Strategies for Synergy and Sustained Success," takes a deep dive into Chap…
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018_Strategies for Rural Healthcare Excellence: Expert Insights from Lloyd Sirmons
29:19
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29:19Send us a text Introduction: Host Introduction: Jarvis opens the episode by welcoming the audience and introducing today's guest, Mr. Lloyd Sirmons, the Executive Director of the Georgia Rural Health Association. Guest Introduction: Lloyd shares a bit about his background, his dual roles as Executive Director of both the Georgia Rural Health Associ…
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017_From Setbacks to Success: Scott Steiner’s Leadership Journey in Rural Healthcare
34:05
34:05
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34:05Send us a text Welcome to another enlightening episode of Excellence in Healthcare with your host, Jarvis T. Gray. This week, we sit down with Scott Steiner, the esteemed CEO and President of Phoebe Putney Health System, as he unveils his compelling journey from for-profit healthcare in bustling cities to leading a nearly billion-dollar, community-…
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016_Boosting Innovation: Tools and Strategies for Healthcare Leaders
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22:08
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22:08Send us a text Attention, healthcare leaders and executives! Are you ready to revolutionize your organization's approach to innovation and operational efficiency? Join us on this cutting-edge episode of the Excellence in Healthcare podcast as host Jarvis T. Gray delves into the heart of Future Forward healthcare practices. In this invigorating inst…
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015_Mastering Operational Workflows in Healthcare
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23:24Send us a text In this transformative episode, host Jarvis T. Gray delves into the crucial topic of operational mastery in healthcare management. The episode focuses on two pivotal tools from Jarvis's book, "Mastering Healthcare Excellence," aimed at enhancing efficiency and fostering a culture of innovation: Comprehensive Process Documentation Uni…
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