Best fletch911 Podcasts (2025)

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TiPS Episode 25 1017 Pumpkin Patching Security in the PSAP 6:31

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6h ago6:31

6:31

It’s spooky season at the PSAP, and this week we’re patching more than pumpkins. “Pumpkin Patching Security in the PSAP” explores cyber hygiene for dispatch centers with humor and a snarky Halloween flair. Learn how unpatched systems “rot,” why firmware is your overlooked ingredient, and how to keep your network from turning into a haunted house. P…

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TiPS Episode 25 1015 The HUMAN Firewall Outsmarting AI 6:07

1d ago6:07

6:07

In this episode of TiPS: Today in Public Safety, Fletch explores a rising cybersecurity threat that doesn’t depend on malware or brute-force hacks — it depends on YOU. Discover how artificial intelligence scams are targeting ECCs and PSAPs through cloned voices, deepfake video calls, and synthetic citizens. Fletch explains how these social-engineer…

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TiPS Episode 25 1013 Public Safety NG911 on the Blockchain 6:51

3d ago6:51

6:51

Can blockchain really improve 9-1-1 security? In this episode of TiPS: Today in Public Safety, Fletch explains how the Blockchin distributed-ledger technology is used to revolutionize the way PSAPs track and share incident data. You'll learn what blockchain actually is (it's NOT just for crypto-currency) why public-safety networks absolutely need i…

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TiPS Episode 25 1010 - The Legal Risks of Auto Dispatch and AI 7:50

6d ago7:50

7:50

In this episode of TiPS: Today in Public Safety, Fletch examines the increasing legal and ethical concerns surrounding AI-powered automatic dispatch. What happens when your smart system acts before a human does — and gets it wrong? From false alarms and over-dispatches to data privacy, bias, and liability, this episode examines the real-world conse…

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TIPS EPISODE 25 1008 The i3 EIDO - Turning Call Data into Action 8:53

9d ago8:53

8:53

NG911 i3 moves calls on IP; A NENA i3 EIDO moves the facts that matter. In this episode of TiPS, Fletch explains what to include, what to omit, and how to test handoffs between PSAPs, CADs, and field apps when implementing the NG911 EIDO. He covers governance, privacy, and quick wins for both ECCs as well as commercial enterprise customers. Inside …

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TiPS Episode 25 1006: Z-Axis The Vertical Mystery in NG911 7:58

10d ago7:58

7:58

A practical walkthrough of vertical location in NG911: what Z‑Axis measures, how to translate altitude to a floor number, and why confidence and presentation matter. We cover building‑sourced GIS layers, active NENA guidance, and a checklist for enterprises to prepare data now. Key topics in this episode: X/Y vs Z: the high‑rise gap Device altitude…

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TiPS Episode 25 1003- Jurisdiction Jenga – How GIS Keeps the Tower Standing 6:08

13d ago6:08

6:08

🔥 NEW EPISODE: GIS in NG911 🔥 Bad maps result in bad 911 calls. Good maps provide a faster, intelligent, safer response. Check out my latest TiPS: Today in Public Safety podcast, where Fletch explains why GIS isn’t a side salad — it’s the main course for NG911 services, and why your network MUST have it in placea and it must be ACCURATE! 👉 Listen n…

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TiPS Episode 25 1001 - Digital Identities for NG911 - The GREEN Channel for Data 7:25

15d ago7:25

7:25

Today on 911tips.com: Green Channel 911. In this episode, I’ll break down a practical and secure identity model for NG911: Person–Device–Place (PDP)—and how it can fast-track trusted data while throttling swatting noise. We’ll cover playbooks, outage modes, equity, and what to pilot first. If you run a PSAP or connect enterprise systems to public s…

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TiPS Episode 25 0929 - Pumpkin Spice & Call Surges: Weatherproofing the ECC for Fall 5:30

18d ago5:30

5:30

Pumpkin Spice & Call Surges: Weatherproofing the ECC for Fall 🍂 As pumpkin spice season arrives, so do frosty mornings, dark commutes, and weather-driven spikes in 911 calls. From car accidents on icy roads to Carbon Monoxide alarms when the furnace clicks on, fall always brings its own “flavor” of emergencies. In this episode of TiPS: Today in Pub…

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TiPS Episode 25 0926: Wearable Tech to Monitor Dispatcher Wellness 5:43

21d ago5:43

5:43

🚨 TiPS: Today in Public Safety – Episode 25 0926 🚨 Wearable Tech to Monitor Dispatcher Wellness What if, while you’re handling a 911 call, the system could quietly monitor your wellness too? In this episode, Fletch explores how AI voice sentiment analysis and wearable IoT devices are being designed to track dispatcher stress and well-being in real …

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TiPS Episode 25 0924 9-1-1 Robo Callers that you Actually WANT to Receive 4:29

23d ago4:29

4:29

🚨 TiPS: Today in Public Safety – Episode 25 0924 🚨 AI Trainers – Robo-Callers You Actually Want What if you could train with the toughest 9-1-1 caller you’ll ever face — on demand? In this episode of TiPS: Today in Public Safety, Fletch dives into how AI role-playing callers are changing the game for emergency telecommunicator training. Unlike scri…

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TiPS Episode 25 0922 Talk to the CAD - Voice Activated CAD and Applications in the PSAP 5:18

25d ago5:18

5:18

What if your CAD worked like Alexa—but instead of playing your favorite playlist, it dispatched a fire truck? 🚒 In this episode of TiPS: Today in Public Safety, Fletch explores the rise of voice-controlled CAD and app navigation inside 911 centers. From reducing dispatcher fatigue to speeding up call handling, voice could become the dispatcher’s ne…

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TiPS Episode 25 0919 Beyond "NO COMMENT" - Public Safety Transperenc 6:09

28d ago6:09

6:09

Trust is the oxygen of Public Safety—you don’t notice it until it’s gone. In this episode of TiPS: Today in Public Safety, Fletch dives into how agencies can earn, maintain, and rebuild trust with their communities by being transparent. From data dashboards to body-worn cameras, AI call triage to dispatcher storytelling, transparency isn’t just goo…

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TiPS Episode 25 0917 - NENAs New IP-MLTS/UCaaS 911 Workgroup Call for Volunteers 6:52

30d ago6:52

6:52

🚨 Want your name on the future of enterprise 9-1-1? 🚨 In this episode of TiPS: Today in Public Safety, Fletch breaks down NENA’s brand-new IP MLTS Standards Workgroup — an open call for volunteers to help define how UCaaS and MLTS services should handle emergency calls in today’s mobile, nomadic, cloud-first world. From Kari’s Law to the RAY BAUM’S…

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TiPS Episode 25 0915 NG911 Meets 6G Wireless: The Future of Public Safety Connectivity 6:02

1M ago6:02

6:02

Title: Description: 6G Wireless isn’t just about speed — it’s about resilience, AI integration, and smarter emergency response. In this episode of TiPS: Today in Public Safety, Fletch breaks down how NG911 and 6G will collide: Data sessions replacing calls AR/VR tools for first responders Network slicing to prioritize emergency traffic AI co-pilots…

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TiPS Episode 25 0910 Another Interview with NOVA Fletch's DIGITAL ASSISTANT 17:41

1M ago17:41

17:41

What happens when I interview my AI assistant, NOVA? 🤖 AI in 9-1-1 today ⚡ GPT-5’s “hiccups” 🛡️ Guardrails vs. misuse (swatting) 🎙️ NOVA tries a dispatcher voice Oh—and I asked if it has a crush on SpYder Harrison. 👀 👉 Watch here: https://911tips.com #NG911 #PublicSafety #AIBy fletch911

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TiPS Episode 25 0908 The Value of Cross Trained PSTs for Fire, Law, and EMS 5:29

1M ago5:29

5:29

In this episode of TiPS: Today in Public Safety, Fletch explores the world of cross-training police, fire, and EMS call-takers. 🚨 Why? Because emergencies don’t care about silos. Whether it’s shots fired into a car, a fire in an apartment building, or a crash that involves all agencies—law enforcement, fire, and EMS—cross-trained call takers can ha…

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TiPS Episode 25 0905 NG911 and GIS: When Community Data Saves Lives 8:50

1M ago8:50

8:50

When someone calls 9-1-1, the question is still “Where are you?” But in NG911, the next question is quickly becoming “What else do responders need to know right now?” In this episode of TiPS: Today in Public Safety, Fletch (Mark J. Fletcher, ENP) breaks down how GIS data (Geographic Information System) in NG911 is evolving from static maps into a l…

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TiPS Episode 25 0903 AI Bias in Emergency Call Handling: The Good, The Bad, and The Fixable 9:06

1M ago9:06

9:06

Artificial Intelligence is making its way into 911 call centers, promising faster triage, reduced stress for call takers, and smarter resource allocation. But here’s the catch: AI learns from history — and sometimes, history comes with baggage. In this episode, Fletch explores: Where bias sneaks into AI systems (training data, speech patterns, demo…

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TiPS Episode 25 0901 Shedding Light on Indoor Accuracy 8:30

2M ago8:30

8:30

Li-Fi Could Finally End the GPS Guessing Game - BUT - What is it?! GPS is fantastic—until you walk inside a building. Suddenly, “precise” location data becomes “somewhere near the food court.” That’s a big problem when seconds count. In this episode, Fletch explains how Li-Fi, a light-based indoor positioning system, could give 911 responders hyper…

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TiPS Episode 25 0829 The Top Issues with Digital Warrants 4:41

2M ago4:41

4:41

In this episode, Fletch dives into the messy, funny, and sometimes downright scary world of Digital Warrants for IoT Data Access. From Fitbits in murder trials to smart thermostats in arson cases, IoT devices are the new star witnesses. But who owns that data, and what happens when the evidence lives in the cloud—or even overseas? We cover the Top …

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TiPS Episode 25 0827 The IoT Emergency Call Friend? Foe? Or just Freaky?! 5:30

2M ago5:30

5:30

In this episode of TiPS: Today in Public Safety, Fletch examines the privacy minefield created by always-on sensors — from Apple Watches and Alexa to doorbell cameras and vehicle crash detection. We explore the life-saving potential, the unsettling pitfalls, and the legal challenges facing 9-1-1 centers as NG911 develops. Topics include: - Types of…

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TiPS Episode 25 0825 Quantum Routing for Emergency Calls - Is it Possible? 6:17

2M ago6:17

6:17

In this episode, Fletch unpacks one of the strangest but most exciting concepts in network science: quantum routing. Instead of your 911 call taking one fixed path through the network, quantum routing uses the principles of quantum entanglement and probability to explore all possible paths at once, instantly selecting the best. We’ll cover: What qu…

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Sneak Peak - TiPS: Today in Public Safety - Week of 08/25 1:19

2M ago1:19

1:19

This week on TiPS: Today in Public Safety we’re diving into three big topics you don’t want to miss: 🔹 Digital Warrants: Top 5 Issues – From consent to cloud storage, what cops & courts need to know in the digital age. 🔹 Privacy vs. Always-On Sensors – When does “smart” become too smart? 🔹 Tech, Movies & Public Safety – From Terminator to the inter…

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TiPS Episode 25 0822 - The EYES Have it Especially for 911 5:52

2M ago5:52

5:52

Multitasking is the dispatcher’s superpower — but even superheroes have limits. In this episode of TiPS: Today in Public Safety, Fletch explores how eye-tracking technology, already used in aviation, surgery, and even gaming, could help sharpen focus in 9-1-1 dispatch centers. We’ll cover: What eye-tracking is and how it works How it could improve …

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TiPS Episode 25 0820 — Swarming Public Safety with BabyBots 7:04

2M ago7:04

7:04

What if your next search and rescue didn’t rely on one big “hero drone,” but an entire caffeinated ant colony of BabyBots — each one mapping hazards, sniffing gas, and hunting for survivors in places GPS can’t touch? In this episode of TiPS: Today in Public Safety, Fletch takes you inside the swarm: how dozens of tiny, affordable drones #SLAM toget…

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TiPS Episode 25 0818 – Dispatching from Orbit: Is 911 Ready for Lift-Off 6:41

2M ago6:41

6:41

Could the future of 911 be… out of this world? In this episode, we explore the potential of moving core emergency communications to Low Earth Orbit (LEO) satellites — eliminating the need for vulnerable ground-based radio towers. We break down: The orbital differences between GEO, MEO, and LEO How constellations like Starlink are already used in di…

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Sneak preview of stories for week of 8/16 on TiPS! 1:23

2M ago1:23

1:23

🚨 For the week of 8/18 on TiPS: Today in Public Safety: MONDAY 🚀 Satellites replacing radio towers? WEDNESDAY 🐜 BabyBots swarming disaster zones? FRIDAY 👀 Eye-tracking helping dispatchers focus? Three episodes, three big ideas reshaping 911. 🎧 Weekly on Mon, Wed & Fri at 911tips.com #PublicSafety #NG911 #EmergencyResponse…

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TiPS Episode 25 0815 The Modern Day Era of 911 Technology Part 2 of 2 7:06

2M ago7:06

7:06

In this episode of TiPS: Today in Public Safety, Fletch continues the history of 911 technology with Part 2 — covering the broadband boom, the rise of VoIP, and how the internet threw Public Safety a curveball. Learn how nomadic devices broke the location model, why it took two decades to roll out NG911 i3, and how satellite and IoT connections are…

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TiPS Episode 25 0813 The Wild West of 911 1968–2000 Part 1 of a 2 Part Series 5:28

2M ago5:28

5:28

In TiPS Episode 25 0813, Fletch takes listeners through the first 30 years of 911 technology — from the historic first call in Haileyville, Alabama, to the rise of E911, the chaos of early cell phone calls, and the location headaches brought by VoIP. Blending humor with history, this episode makes complex technology easy to understand, even for tho…

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TiPS Episode 25 0811- You Can’t Lie to Me: AI-Driven Behavioral Analysis for 911 6:25

2M ago6:25

6:25

Today, Fletch takes listeners inside the cutting-edge world of AI-driven behavioral analysis — technology that can spot deception in a 911 call faster than most humans can blink. From micro-pauses to tone shifts, this episode explores how situational intelligence is giving public safety call takers a powerful new ally in the fight against fake emer…

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TiPS Episode 25 0808 - Feds Drop the Hammer on Swatting 5:31

2M ago5:31

5:31

🚨 The #DOJ just brought the hammer down on a swatter—with FEDERAL charges In this episode of TiPS: Today in Public Safety, Fletch breaks down the federal conviction of Evan Strauss, a Virginia man who helped run a coordinated cyber harassment group called “Purgatory.” We’re talking cyberstalking, bomb threats, interstate swatting campaigns—all run …

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TiPS Episode 25 0806 The Dissonance of 911 Dispatch 5:52

2M ago5:52

5:52

🚨 When a dispatcher answers the line, it’s not just a call—it’s a high-stakes puzzle with lives on the line. In this episode, Fletch breaks down the intense mental tug-of-war call takers face during critical incidents: conflicting information, time pressure, emotional suppression, and the psychological toll of decisions made in seconds—with consequ…

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TiPS Episode 25 0804 - Data Ownership in Emergencies: Who Controls the Eyewitness Video? 5:27

2M ago5:27

5:27

🎥 Title: Data Ownership in Emergencies: Who Controls the Eyewitness Video? Episode: TiPS: Today in Public Safety – 25 0806 Host: Mark J. Fletcher, ENP (@Fletch911) 📲 A panicked bystander captures a dramatic scene and sends it straight to 911. Helpful? Sure. But also… legally messy. Welcome to the NG911 era—where your call taker might be reviewing s…

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TiPS Episode 25 0728 Come Together Over 911 6:07

3M ago6:07

6:07

👋 Rivalry? What rivalry. In Episode 25 0728 of TiPS: Today in Public Safety, I explore how NENA and APCO are moving beyond competition toward a collaborative, mission-driven relationship. From shared standards to shared speeches—and even a renewed membership or two—this shift is real. 🎧 Tune in and see how we’re finally getting on the same frequenc…

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TiPS Episode 25 0723 – Public Safety Gets On Track—Literally 5:15

3M ago5:15

5:15

In this episode of TiPS: Today in Public Safety, Fletch dives into NENA’s newly released Railroad Emergency Communications Information Document—a vital resource for ECCs nationwide. With over 3,400 miles of track and 700+ grade crossings in New Jersey alone, this standard outlines best practices for location accuracy, multi-agency coordination, and…

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TiPS Episode 25 0721: The SWAT-BOT Revolution has Begun 6:03

3M ago6:03

6:03

💥 SWATTING 2.0 is real—and it’s scary. Now it’s not just fake calls—it’s deepfake videos, screaming background audio, and AI voices that sound just real enough to be dangerous. 🎙️ In today’s episode of TiPS: Today in Public Safety, Fletch breaks down what happened at NENA 2025 and what your PSAP needs to do right now. Listen and Subscribe here: [91…

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TiPS Episode 25 0718 Legal But Lousey - Misleading Hotel Phone 911 Labels 8:34

3M ago8:34

8:34

Ever checked into a hotel, looked at the room phone, and saw something like “Dial 77911 for emergencies”? Yeah… that’s a problem. In this episode, Fletch breaks down why well-meaning but poorly labeled hotel phones are more than just annoying — they’re potentially dangerous. We dive into: ✅ What Kari’s Law and the RAY BAUM’S Act actually require ✅ …

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TiPS Episode 25 0716 - Ohio Governor Flips the NG911 Switch 5:01

3M ago5:01

5:01

Fletch here from TiPS: Today in Public Safety! In this episode, we unpack Ohio’s massive Next-Gen 911 update: after testing the tech in 10 counties, Governor DeWine’s administration is expanding NG9‑1‑1 to 15 more. 🔔 What you’ll learn: • How NG9‑1‑1 enhances call data—text, video, location. • Why it took 10 pilot counties before going statewide. • …

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TiPS Episode 25 0714 - LOCATION: Still the Holy Grail of Emergency Response 7:32

3M ago7:32

7:32

In this episode of TiPS: Today in Public Safety, Fletch dives into the high-stakes world of 911 location accuracy. He explores how emergencies were simple with landlines, complicated by cell phones and number portability, and made messier by GPS limitations. Learn more about PNT (Position, Navigation & Timing)—the technology BEHIND precise location…

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TiPS Episode 25 0711 Drone Wars: Tech - Risks and the Law 6:58

3M ago6:58

6:58

In this episode of TiPS, Fletch breaks down the latest in counter‑drone tech: from RF jamming and GPS spoofing to lasers, nets, and cyber-hijack tools. We'll cover the practical Public Safety uses of the technology, go over some of the more hidden hazards that tag along as baggage—like signal interference and debris—and wrap it all up with a brief …

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TiPS Episode 25 0709 SWATTING 2.0 and the Use of AI Deepfakes 6:16

3M ago6:16

6:16

In this TiPS episode, Fletch takes you inside the frightening world of Swatting 2.0—where generative AI makes prank calls terrifyingly real. We cover: How AI-powered voice cloning & deepfake video are being used to impersonate bosses, coworkers, and emergency dispatchers A chilling real-world case from Hong Kong where an AI video call stole money A…

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TiPS Episode 25 0707 AI vs. Gut Instinct Who Wins When Seconds Count? 6:09

3M ago6:09

6:09

AI vs Gut Instinct: Who Wins When Seconds Count? In Episode 25 0707, Fletch explores whether your gut instinct or AI leaps into action faster during emergencies. We break down why AI seems scary (thanks social media doom-scrolling), bust myths with dispatch flashbacks, and show how automation frees up time for compassion. From 1980s-style plate che…

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TiPS Episode 25 0704 July 4th TiPS for a SAFE Holiday 6:55

4M ago6:55

6:55

Keep your July 4th weekend fun—and safe—with our latest TiPS episode! 🎧 From preventing fireworks burns to avoiding heat exhaustion, grilling mishaps, BUI dangers, and smart community support. Plus, learn when (and when not) to call 911. 👉 Listen now: on http://911TiPS.com with Fletch! (By the way - The fireworks will start at DUSK like every other…

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TiPS Episode 25 0702 You Don't Know the Half of It – The Side of 911 Nobody Sees 5:12

4M ago5:12

5:12

They’re calm in chaos, composed through screaming, and precise while lives hang in the balance. But behind that headset is a human—underpaid, overworked, and too often ignored. In this episode, Fletch takes you inside the life of a public safety telecommunicator, where low-frequency, high-impact events are the norm… and recognition is rare. 🎧 From …

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TIPS Episode 25 0630 Florida Gets Tough on SWATTING 4:37

4M ago4:37

4:37

Florida’s Anti-Swatting Law Explained | TiPS Public Safety Florida’s new HB 279 cracks down on swatting—with felony charges, restitution, and two-strike enhanced penalties. 🎙️ Host Fletch breaks down the what, why, and how of this serious legislation in a concise and quirky look at public safety. 🔔 Highlights: July 1 2025 effective date 2nd‑degree …

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🚨 Training & Education in Public Safety w/ Nancy Lockhart, ENP 11:53

4M ago11:53

11:53

RECORDED AT NENA 2025 in Long Beach: Join host Fletch from NENA 2025 in Long Beach, CA, as he sits down with esteemed trainer Nancy Lockhart, ENP. In this dynamic episode of TIPS Today in Public Safety. In this episode, the two dive into: The power of certifications (CTO, CMCP, ENP) and what they say about your personal professionalism and commitme…

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TiPS Episode 25 0620 NENA 2025 Long Beach Preshow 4:53

4M ago4:53

4:53

In this episode of TiPS: Today in Public Safety, Fletch dives into everything you need to know about NENA 2025 in Long Beach, CA. From empowering breakouts to cutting-edge tech on the expo floor — this year’s event is shaping up to be a game-changer for the 9-1-1 community. Get the inside scoop before you hit the convention center! Check out the co…

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TiPS Episode 25 0618 Call Me Maybe – Will SWATTING Take a Turn for the Worse for NG911? 8:02

4M ago8:02

8:02

NG911 brings multimedia into the NG911 ECC—but with it, the threat of very realistic swatting also enters the space. In this matter-of-fact TiPS episode, host Fletch shares a dispatcher’s real story of how real a Multimedia SWATTING call can be, explores AI-human models for triaging calls, and addresses concerns related to wellness, policy, and cyb…

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TiPS Episode 25 0616 From Guesswork to Precision - The Evolution of 911 Call Transfers 6:12

4M ago6:12

6:12

Legacy E911 transfers were functional but limited—often relying on selective transfer logic that assumed a lot and knew very little. In this episode, we explore how NG911’s Policy Routing Function (PRF) completely redefines how calls are routed and transferred, offering real-time decisions based on location, call type, and system status. 👨‍🚒 Real-w…

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