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The REFINE Network

Evan Silver & Christopher Hartl

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Welcome to The Refine Network with Evan Silver, your go-to podcast for all things salon industry-related. Join us as we dive deep into topics ranging from leadership development, cultivating a positive salon culture, maximizing profitability, effective marketing strategies, and mastering financial intelligence. Hosted by Evan Silver & Christopher Hartl, each episode is packed with actionable insights, practical tips, and inspiring stories from leaders in the salon industry. Whether you're a ...
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In this episode, we’re digging into how to handle difficult guests, protect your team, and still win the relationship. We share real stories from behind the scenes—including guests who crossed the line—and break down how to lead with radical ownership while setting clear boundaries for your business. You’ll hear insights on: • How to protect your t…
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In this episode, Sam Villa joins us for a raw and inspiring conversation on what it really takes to build a legacy in the beauty industry. We talk about leadership, ego, humility, and mentorship, and Sam shares personal stories from his journey—from being told he “should do something else” in beauty school, to becoming one of the most respected edu…
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In this episode, we dive into authenticity in beauty, personal expression, and the power of individuality—both for stylists and their clients. We also break down how salons can build a social media role, what equipment is actually needed (hint: you don’t need a $20K setup), and the real impact of content creation in the beauty industry. Plus, Ren s…
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Leadership isn’t just about managing a team—it’s about making the right choices, even when they’re hard. In this episode, we break down the real reason many salon owners struggle with leadership, why investing in personal growth matters, and how discipline leads to success while avoidance leads to disappointment. Plus, we share practical ways to de…
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Hiring and retaining young stylists has changed—but has your leadership approach evolved with it? In this episode, we challenge outdated mindsets around new hires, break down tiered commission strategies that work, and tackle the real reason salon owners struggle with Gen Z. From compensation models to company culture, we explore how to attract dri…
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Ever feel like getting your team to tackle the chore list is an uphill battle? In this episode, we break down a simple yet powerful exercise that shifts the mindset from obligation to ownership. By using post-it notes to identify areas that impact the client experience, teams naturally take responsibility for maintaining a space that reflects the b…
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In this episode, we dive into Mel Robbins’ powerful “Let Them” theory—an approach that challenges us to stop wasting time and energy trying to control others. Inspired by Robbins’ wisdom and personal experiences, we explore how embracing this mindset can bring peace, improve relationships, and enhance leadership.…
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Ready to level up your leadership game, salon owners? This episode is all about relatability—the secret weapon for transforming your team culture! We’re diving into an inspiring story about a leader who shook things up by flipping old-school power dynamics on their head and saying, “Nope, I stand for YOU.” Here’s what we’ll cover: • The energy you …
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In this episode, we dive into a thought-provoking discussion inspired by a Brene Brown video about the evolution of leadership: from muscle to brain to heart. We explore how courage, connection, and empathy define modern leadership and share personal insights about pride, humility, and the challenges of leading in today’s world. Reflecting on the E…
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In this episode, we dive into one of the most challenging aspects of salon ownership: losing team members you thought would be with you for the long haul. From handling the emotional impact of unexpected departures to practical strategies for responding with grace, this candid conversation explores what it means to build and maintain a strong team …
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In this episode of The Refined Network Podcast, we dive into why level systems and pricing structures aren’t just about numbers—they’re about creating opportunities. Whether you’re running a salon or any kind of business, having a clear system for growth helps your team feel valued and your business thrive. We break it down: • Why Level Systems Mat…
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In this episode, we dive deep into our recent Salon Leaders Retreat. Join Evan and Christopher as they recap the powerful moments, real conversations, and invaluable insights from the event. We kick things off with a fun debate on the one song we’d listen to for the rest of our lives before shifting to the key takeaways from the retreat. Highlights…
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In this insightful webinar, Evan, Christopher and Enneagram coach Keanu Trujillo explore how the Enneagram can revolutionize team dynamics and salon growth. Discover how understanding different personality types helps salon owners build cohesive teams, foster better communication, and create a thriving salon culture. We provide practical strategies…
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Salon owners, this episode is for you! We’re pulling back the curtain on the creation of the Artist Academy—a game-changing program designed to transform how you train, develop, and empower your stylists. Join Evan and Christopher as they share the journey from concept to launch, revealing how this training system went from a simple idea to a power…
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In this episode, Christopher and Evan host Gordon Miller, discussing industry insights, the importance of vision, and the evolution of business models. They introduced topics such as navigating industry challenges with expertise, setting realistic goals, and the significance of financial literacy. Gordon shares personal anecdotes, emphasizes the ne…
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Welcome to the Refine Network podcast! We’re excited you’ve joined us today. In this throwback episode from 2021, we feature a captivating conversation with Jesse Cole, the innovative owner of the Savannah Bananas, a minor league baseball team in Savannah, Georgia. Jesse Cole shares how he transformed a struggling baseball team into a fan-first ent…
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In this episode of theREFINEnetwork Podcast, hosts Christopher and Evan discuss their strategies for effectively setting up and managing a team. They share personal experiences from their own companies, emphasizing the importance of morning meetings, referred to as "Muggs meetings." These meetings are designed to set the right mindset, unify the te…
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In this podcast episode, hosts Christopher and Evan discuss their leadership journeys, emphasizing the importance of building relationships and equity within their teams. They highlight key principles such as viewing team members as volunteers to better understand their needs, the significance of earning respect and trust over time, and the value o…
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In this episode of the Refine Network podcast, hosts Evan and Chris discuss a day filled with technical challenges during a live webinar. Despite thorough preparations, they faced unexpected video and audio failures that disrupted their session. The duo emphasizes servant leadership, effective problem-solving, and the importance of strong partnersh…
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Retail Rundown: Profit Booster or Resource Drain? This episode of the Refine Network podcast tackles the controversial topic of how retail can significantly support and grow salon businesses. Despite the sarcasm about the relevance of selling products directly in salons, especially with readily available alternatives like Sephora or Ulta, the conve…
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Discussing the importance of luxury customer service in the salon industry, emphasizing the impact of personalized care, culture, and awareness on the overall experience. It highlights the role of the right people and culture over material amenities in creating a luxury customer service experience.By Evan Silver & Christopher Hartl
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In this episode of "The Refined Network Podcast," Evan and Christopher reflect on their recent experiences at the L’ANZA big event, where they launched the Refined Network. They discuss the unique approach of their coaching company, emphasizing their ability to tailor their services to the specific needs of salon owners without imposing a one-size-…
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Get ready for a great conversation as Evan and Erin dive into the exhilarating world of working with your spouse in a salon business. Join us as we spill the tea on starting the conversation with salon owners, share our heartfelt story of love and business, and reveal the secrets to maintaining a harmonious balance between personal and professional…
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In this episode of the podcast, Sally, a renowned educator and influencer in the hair salon industry, talks about her life journey including her time becoming an Instagram influencer and battling with breast cancer. She shares wisdom on setting personal and professional boundaries, utilizing social media beneficially according to personal goals, an…
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In this episode, hosts Evan and Erin Silver discuss their experiences and lessons learned in 2023, specifically in their business. They touch on a variety of topics such as stepping away from behind the chair, building a new location, becoming certified in extensions, implementing strategies to enhance customer satisfaction and loyalty, creating a …
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Evan recently chatted with Michelle on Touch the Line podcast and heard her inspiring account of strengthening 40 Volume Salon's team to over 50 passionate individuals since the starting the salon. Not only did she discuss their success, but also shared how managing growth in such a close-knit environment posed its own unique set of challenges - wh…
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Evan recently chatted with Michelle on Touch the Line podcast and heard her inspiring account of strengthening 40 Volume Salon's team to over 50 passionate individuals since the starting the salon. Not only did she discuss their success, but also shared how managing growth in such a close-knit environment posed its own unique set of challenges - wh…
  continue reading
 
At Silver Salon, Haley is a stylist and assists with our education and interview process - no small feat. But beneath the surface of her success, she battled a raging storm in silence: depression. Recently sitting down to chat about it was empowering. Haley discussed steps taken to get help, what seeking assistance felt like and how life has change…
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I sat down with L’ANZA Educator Sarah Mac to talk about her story into the beauty world. She talked about the differences and mindset shift from working in a commission salon to going completely independent as a hair stylist. You can connect with Sarah at @sarahmacoriginal on Instagram. Connect with Evan 💻 Website 📸 Instagram 🤝 Facebook 👔 LinkedIn …
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Creating a culture of feedback can be hard if you don't know exactly on where to go. The culture of feedback they've created at Silver Salon has taken years and they are no where close to where they want to be. In this episode Evan talks about how to get started. Once you start getting constructive feedback watch the company develop and move forwar…
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Evan sits down with Christopher Hartl while they were both attending the L’ANZA B.I.G. Event in Las Vegas. Evan grabbed his recording gear, sat down and pressed record. Christopher talks about his salon, working with his spouse and leadership mistakes he's done in the past. You can connect with Christopher on instagram at @christophercodyhartl and …
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Tish is a counselor at River’s Way Counseling and a guest of Silver Salon which Erin and Evan lead. We talk about anxiety, depression and how to lead others when going through it. Tish has helped so many people and so thankful to have her on the podcast. Difference between anxiety and depression Trendy buzzwords around mental health Tips to help cr…
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A short episode on being an enthusiastic leader and why it matters. Evan shares a story of Cody who made a positive impact as a waiter at a restaurant. Do people see you as a positive, impactful leader? Are people happy to see you or do you create anxiety when you walk in the door of your business or home? The great thing is YOU are in control of h…
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A conversation with Rowena Yeager, Founder and Chief Creator of Opportunities at Studio Wish Inc. Rowena is so inspiring and this conversation will inspire you and others around you. This is a conversation that you will want to share! Seeking to understand vs seeking to be understood How she created a team atmosphere. The culture starts with US We …
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Erin sits down with Evan to discuss their recent price increase in the company. They went in without emotions and made decisions by being analytical. They talk about how they communicated to the guest, how they found how much they needed to increase the price by and how the staff reacted.By Evan Silver & Christopher Hartl
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In this episode we talk about 4 things that will improve your leadership. These 4 things are simple but are KEY when growing yourself as a leader. Find great books to read Find a mentor Serve others Manage your time Connect with Evan 💻 Website 📸 Instagram 🤝 Facebook 👔 LinkedIn 🎥 YouTubeBy Evan Silver & Christopher Hartl
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Kim Russell is an author and a former salon owner with an incredible story. She was abandoned just shy of her first birthday by her biological mother. She was in the foster care system and adopted. Being abandoned and going through trauma it affected her personally and the people she led. This is her story. Kim tells her story and how trauma affect…
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Jesse Cole is the founder of Fans First Entertainment and owner of the Savannah Bananas Baseball Team. His teams have welcomed more than one million fans to their ballparks and have been featured on MSNBC, CNN, ESPN and in Entrepreneur Magazine. The Bananas have been awarded Organization of the Year, Entrepreneur of the Year, Business of the Year a…
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Travis and Adelle became friends of mine over the past couple of years. I saw their salon thrive and move into a new space that was absolutely STUNNING! Everything was going great….. then COVID happened. A year and a half after quarantine they closed their doors. They were heartbroken with an unbelievable amount of peace through the whole process. …
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Travis and Adelle became friends of mine over the past couple of years. I saw their salon thrive and move into a new space that was absolutely STUNNING! Everything was going great….. then COVID happened. A year and a half after quarantine they closed their doors. They were heartbroken with an unbelievable amount of peace through the whole process. …
  continue reading
 
"When people come first, success will follow" - John Paul DeJoria How to lead the next generation coming out of school. How do the schools help get the students to find their salon home. What is the best line of communication to communicate with younger people? How can salons support their local schools? How to use social media as a tool to reach s…
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Doesn’t care about wins and losses…he cares about making his players the best You don’t need to be an expert….your team does. Optimistic Focused on loving the people that are in his care Doesn’t let outside noise phase him. Praises others - Celebrate what you want to replicate. Gets to know his team personally Sees potential in others (Roy Kent) Is…
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The L’ANZA 24 in communication 24 seconds 24 minutes 24 hours Answering a family's phone call or text in a meeting is encouraged if the culture is "family first" Culture is not what the CEO/Owner/President says...it is what the company actually does. This is shown in L’ANZA from the top down. Hiring people in multiple interviews and meeting multipl…
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How to lead during a crisis. Crisis a time of intense difficulty, trouble, or danger. Stay calm Seek Wisdom Communicate (who needs to know) Action (what’s the next thing that needs to be done.) Puzzle Pieces Write it down If your leader is going through a crisis. Tell them you support them Ask if you can help or serve them during this time.…
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We talk about how Tim displays leadership and creates a culture inside of his company. Serve the needs of your people before you talk about their performance. Best is the Standard People "expect" and then "respect" standards once they are set. Explaining why using the word "tribe" makes more sense in the workplace instead of "family" and "team."…
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"I tell it like it is" or "I'm just blunt" are 2 phrases that are selfish for a leader to say. This only benefits the communicator and makes them feel good. We’ve done that before or this is the way we’ve always done it. This will CRUSH creativity. You’re doing a great job...this is heard often in life. Be specific and tell them "You're doing a gre…
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Are you losing top talent? How to control it and navigate it. Your staff HATES it and wondering if you are going to do anything about it. Top performers in any industry hate gossip and drama and will move on to greener pastures if its not addressed. What is Gossip? When someone talks to someone else about something they can do nothing about. Doesnt…
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