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Bianca Lager Podcasts

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Inbox Zero

Bianca Lager

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Welcome to Inbox Zero—your audio advice column for modern business leadership. I’m Bianca Lager (but you can call me B), and every week I’m answering the questions that are cluttering your mental inbox—from tough team dynamics to leadership overwhelm to sales strategies that actually work. Whether you're a startup exec, emerging leader, or seasoned pro trying to lead with presence and purpose, this show helps you clear the chaos and get to the good stuff: clarity, confidence, and career mome ...
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"Behind the Screens" is a podcast that brings you up close and personal with the people in the background screening industry. Hosted by Les Rosen, each episode features in-depth, human-interest interviews with a diverse range of guests—including business executives, employees with extensive screening experience, vendors who serve the industry, and legal and compliance experts. These conversations dive into the personal stories and insights of those who know the industry best, offering a fres ...
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Send us a text In this episode of Behind the Screens, I sit down with Bianca Lager, a respected strategic growth consultant, former CEO, and longtime thought leader in social media screening. Bianca takes us through her fascinating career—from building one of the first social media background screening companies to becoming a LinkedIn Learning inst…
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Send us a text In this engaging episode of Behind the Screens: Conversations with Background Screening Pros, I sit down with Carl Cogdill—longtime industry veteran, founder of Astute Public Records, and one of the sharpest minds in the business. From his beginnings with dreams of becoming a Maryland State Trooper to his unexpected journey into the …
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Send us a text In this milestone 50th episode of Behind the Screens, I sit down with Melissa Sorenson, Executive Director of the Professional Background Screening Association (PBSA), for a candid conversation about the past, present, and future of our industry. Melissa opens up about her journey from law school to leading PBSA through some of its b…
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Send us a text Before databases were a click away, Steve Brownstein was already connecting the dots. In this episode of Behind the Screens, I’m joined by Steve Brownstein—a true pioneer whose work helped shape the background screening industry as we know it. From manual county searches to international screening strategies, Steve’s story is one of …
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Send us a text In this episode of Behind the Screens, I sit down with Alice Quinones, a dual-qualified attorney in France and the U.S., who’s helping shape the future of privacy and compliance in the background screening world. We discuss Alice’s cross-continental legal education, her journey from Deloitte to building her own firm, and how she view…
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Send us a text What do background screening, the Indian Army, and vinyl records have in common? On the surface, nothing—until you meet Chetan Desai. From serving in the military and as a mountaineer to founding one of India’s first background screening firms, Chetan’s story is proof that discipline, curiosity, and just a little obsession (with both…
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Send us a text Think carrying the PBSA gavel is all formality and boardrooms? Think again. When three Chairs sit down together, you get a mix of wisdom, war stories, and a few moments that prove even industry leaders don’t take themselves too seriously. In this episode, I bring together Tim Gordon, Chad Ascar, and Scott Maloney—the current chair, t…
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Send us a text What if the very foundations of background screening—the databases, the processes, the standards—were shaped by someone who once started out answering phones as a young mom just trying to make it work? That’s the story of Catherine Aldrich Brame. From building the first national criminal databases at CDB Infotech, to scaling Accurate…
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Send us a text What does leadership look like when it’s built on resilience, curiosity, and an unwavering belief in people? For Susie Thomson, it looks like a career that has taken her from the ground floor of her family business to the top ranks of global background screening. She helped create Security Watchdog, guided its growth through acquisit…
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Send us a text What happens when you take four professionals from different corners of the background screening industry—each with unique expertise, bold ideas, and a willingness to shake things up—and put them together on one stage? You get disruption. In this special episode, I sit down with Andrew Cashman, Tressa Fullard, Kevin Horval, and Oakle…
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Send us a text What if the path you thought would be temporary turned out to be the foundation of a lifelong calling? That’s the story of Bobby Shank. With a degree in finance and even a chapter of life spent in Costa Rica, Bobby never expected that joining his family’s business, Roundstone, would anchor him in the background screening industry for…
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Send us a text Imagine a professional who lives and breathes accuracy, thrives under the weight of compliance, and leads teams through constant industry evolution—then drop her into the challenging arena of public records and high-stakes client expectations. That’s Michelle Leblond, a master at turning complexity into clarity. In this episode, Mich…
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Send us a text How does a criminal defense attorney end up transforming the background screening industry? In this special 40th episode, I take a turn in the guest seat to share my unexpected journey—from representing clients in the courtroom to founding Employment Screening Resources and writing one of the earliest FCRA compliance manuals. Along t…
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Send us a text What kind of person can turn a local startup into a global standard-setter—navigating legal landscapes, scaling teams, and staying human through it all? That’s the kind of trailblazing journey we explore in this episode. In this episode of Behind the Screens, I had the privilege of sitting down with Summa McCosker, a dynamic force in…
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Send us a text Can one person transform background screening by mastering compliance, reshaping operations, championing public access, and still give back through mentorship and public service? Meet the man doing exactly that, and discover how leadership is built one deliberate choice at a time. In this episode, I sit down with someone I’ve known s…
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Send us a text What does it take to shape an entire industry from the inside out—while mastering compliance, leading operations, and serving the public good? It takes vision, grit, and a whole lot of hats—and this episode is proof of exactly that. In this episode, I sit down with Nancy Alt, founder of Tweak the Core, who’s spent decades navigating …
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Send us a text What do you get when you combine relentless curiosity, unmatched versatility, and a passion for people? You get Dawn Standerwick—a powerhouse in the background screening industry whose career defies simple titles. From onboarding and marketing to compliance and criminal records, she’s worn every hat and rocked them all. In this episo…
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Send us a text How do you transform operations, compliance, and public records into a career you love—and lead others to love it too? Kathleen Nottingham didn’t just find her path in background screening; she built it brick by brick, puzzle by puzzle, from public record researcher to SVP at ScoutLogic and a seat on the PBSA Board of Directors. In t…
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Send us a text From rural Oklahoma to boardroom strategy sessions—how does one man turn old-school values into modern industry influence? In this episode, I sit down with Larry White—a man whose title should come with the initials GSD (Gets Stuff Done). Larry is the current COO at JDP and has been a leader at some of the most influential names in t…
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Send us a text Ever wonder how the perspective of a former FTC insider could reshape your understanding of compliance in background screening? In this episode, I talk with Rebecca Kuehn, who’s journeyed from enforcing federal consumer protection laws at the FTC to guiding companies through the ever-evolving maze of FCRA compliance. With a sharp leg…
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Send us a text What if the unsung architect of your industry was never after the spotlight—just the truth? In this episode of Behind the Screens, I sit down with Larry Henry—the very first lawyer dedicated to background screening compliance under the FCRA, dating back to 1981. Who was defending FCRA compliance before most of us knew what that even …
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Send us a text Have you ever met someone who knew what they wanted to do with their life at age 12—and then actually did it? Almost every guest on this podcast has shared how they stumbled into background screening by accident. But not Brittany Bollinger Boyle. While most kids were dreaming about being astronauts or rock stars, Brittany was dreamin…
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Send us a text Meet Laura Randazzo—a powerhouse professional whose journey from entry-level verification specialist to Chief Operating Officer and national voice in background screening is nothing short of inspiring. In this episode, we trace her path through the rapidly changing landscape of screening technology, regulatory hurdles, and leadership…
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Send us a text I sat with Derek Hinton for this week’s episode—a pioneer who’s been shaping the screening industry since 1984. From helping launch the first digital driving records to building CRA Zoom and co-authoring the Criminal Records Manual, Derek has played a pivotal role in how compliance, accreditation, and innovation collide. This episode…
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Send us a text What happens when a tech-savvy engineer with a passion for mangoes, a background in global consulting, and an MBA from New York turns his attention to building one of the most respected background screening companies in the world? In this episode, I sit down with Sachin Aggarwal, Director at AMS Inform, to explore how a career that s…
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Send us a text How does a guy go from managing concrete budgets in Virginia to shaping international privacy frameworks from Milan to Singapore? The answer lies in one of the most unexpected—and inspiring—career journeys in the background screening industry. In this episode, I talk with the elusive “third amigo” himself—Andy Hellman—a man whose car…
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Send us a text Have you ever stopped to think about what grit, perseverance, and a little bit of luck it takes to build a background screening business from scratch? Imagine navigating a world of fax machines, colored file folders, and constant tech disruption—all while trying to stay ahead of the curve. In this episode, I sit down with Marc Linchu…
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Send us a text What do you get when someone with a passion for art, a mind for science, and a heart for community winds up leading innovation in public safety and background screening? You get someone like Krisy Bucher. In this episode, I sit down with Krisy—Vice President of Portfolio Marketing at Equifax Workforce Solutions—whose journey proves t…
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What do you do when you feel disrespected, undermined, or just emotionally done at work—but still have to lead the room? In this episode, B shares a real-world story of a startup director struggling with emotional regulation in high-stress leadership environments—and breaks down a simple 3-step framework to help you reclaim your calm, your credibil…
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Send us a text What does it take to lead in one of the most complex, fast-evolving, and compliance-heavy industries around—while wearing multiple hats and still managing to stay grounded? In this episode, I sit down with my longtime friend and background screening veteran, Vince Pascarella. Vince isn’t just a compliance guru—he’s worn every hat in …
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Send us a text How do you build a background screening program that’s both legally compliant and business-friendly? How do you navigate the ever-evolving landscape of employment law, global screening regulations, and Fair Credit Reporting Act (FCRA) compliance—without slowing down hiring? In this episode, I sit down with Kelly D. (Kubacki) Uebel, G…
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Send us a text What if the way you’ve always done things is no longer the right way? In a world where compliance, technology, and industry needs are rapidly evolving, drug and occupational health screening is no exception. In this episode, I sit down with Todd Shoulberg, a seasoned expert in the field, to explore the major shifts impacting drug tes…
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Send us a text How did an HR expert turn into one of the most influential voices in background screening? W. Barry Nixon has seen it all—from corporate HR to pioneering workplace violence prevention and shaping the global background screening industry. In this episode, I sit down with Barry to discuss his unexpected career path, the evolution of ba…
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Send us a text What does it take to stay ahead in the background screening industry while juggling a passion for music, fly fishing, and skiing? Jason Morris has done it all. From shadowing private investigation cases as a kid to launching one of the most recognized background screening companies, he’s built a career on curiosity, adaptability, and…
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Send us a text What happens when you say “yes” to unexpected opportunities? For Judy Gootkind, it meant building a remarkable career in background screening, co-founding a successful business, and becoming a respected industry leader. In this episode, I sit down with Judy to talk about her unexpected journey from accounting to background screening,…
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Send us a text Is navigating the world of background screening getting more complex by the day? With ever-changing compliance laws, privacy concerns, and evolving technology, businesses need to stay ahead—or risk falling behind. In this episode, I sit down with Alonzo Martinez, Associate General Counsel at HireRight, to unpack the biggest legal and…
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Send us a text How do you stay ahead in a world where privacy laws are constantly shifting? How can businesses manage legal risks without slowing down growth? In this episode, I sit down with Kevin Coy, co-chair of the Privacy and Cybersecurity Practice at Arnall Golden Gregory LLP, to break down the legal challenges shaping background screening to…
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Send us a text How do you navigate an industry where lawsuits aren’t a matter of "if" but "when"? How do you balance legal compliance with running a successful business? And what’s it like being one of the most recognized legal minds in background screening? In this episode, I sit down with Pam Devata, an equity partner at Seyfarth Shaw and a leadi…
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Send us a text How do you take a failing business unit and turn it into a multimillion-dollar success? What’s it like to be at the forefront of an industry before it even exists? And why is giving people a second chance so important? In this episode, I sit down with industry pioneer Fred Giles, whose career spans law enforcement, polygraph examinat…
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Send us a text How Do You Become a Leader in Background Screening? Katie Hartley Shares the Secret to Success What does it take to stand out in the fast-moving world of background screening? According to Katie Hartley, it’s all about embracing change, becoming a "regulatory geek," and seizing every opportunity that comes your way. In this episode, …
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Send us a text In this episode, I had the privilege of chatting with Angela, a leading legal mind in the background screening industry. From her early days in the fast-evolving world of background checks to becoming the chair of PBSA, Angela shares a career full of change, growth, and learning. We also talk about why treating people with respect ma…
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Send us a text What do Johnny Depp, private investigations, and pre-employment background checks have in common? The incredible Noelle Harling! In this episode, I sit down with Noelle to uncover her fascinating journey from Hollywood actress to leading background screening pro. We dive into her undercover adventures, her pivotal role in shaping ind…
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Summary In this episode of Inbox Zero, Bianca Lager addresses the challenging question of when to give up on a business. She emphasizes the importance of self-awareness and defining personal success, analyzing both emotional and data-driven aspects of business performance. Bianca discusses the significance of identifying what drains energy and the …
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Send us a text A full-time career man, a hobby farm, a muscle car museum, and, oh yeah, raising grandkids with the enthusiasm of a sugar-rushed Santa? Enter Dean Carras, a man who’s worn more hats in the screening industry than a milliner’s showcase. From his early days wrangling fax machines to his new role as VP of Background Verification Solutio…
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Send us a text Imagine juggling a high-powered background screening career, chauffeuring kids to sports meets, and still finding time to perfect your golf swing—all without breaking a sweat. If that sounds like a superhero origin story, it’s probably because you haven’t met Mallory Opperman yet. In this episode, Mallory takes us on a joyride throug…
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Send us a text Let me introduce you to my guest for this episode, the brilliant and humble Scott Paler, Esq. Scott isn’t just a partner at the DeWitt law firm—he’s also a soccer dad, Packers fan, and a man who once had a very memorable lunch chat with Dr. Ruth. Join me as we explore Scott’s unique path from law school to the forefront of compliance…
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SUMMARY In this episode of Inbox Zero, Bianca Lager addresses a listener's concern about feeling excluded from a workplace fantasy football league. She explores themes of workplace dynamics, inclusion, and strategies for participation, emphasizing the importance of communication and maintaining a balance between personal interests and professional …
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Send us a text What do background screening, knitting elaborate shawls, and navigating cannabis laws have in common? They’re all part of Jennifer Mora’s incredibly dynamic world! In this episode, I sit down with Jennifer—one of the sharpest legal minds in the industry—to talk about her journey from criminal justice to labor law and why you should n…
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GUEST: Aaron Boggs This week, I sat down with Aaron Boggs, the dynamic CEO and founder of Infinite CXO. Aaron is not just a visionary leader but someone who believes deeply in fostering collaborative, people-first workplaces. His company connects businesses with fractional C-suite executives, offering game-changing leadership without the long-term …
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Send us a text Ever wondered how a nursing degree can lead to becoming the go-to expert in international background screening? In this episode, I chat with Kerstin Bagus—my friend, industry trailblazer, and privacy law wizard. From her days mastering patient care to untangling the complexities of global screening laws, Kerstin’s career is a masterc…
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