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Schedule Smarter, Not Harder: How to Transform Your Workforce Management
Manage episode 498045730 series 2794254
Matthew Haywood, Owner of WFM Consulting, a seasoned retail expert with over 25 years of experience, shares his framework for effective workforce management through seven essential pillars. He dispels common myths about auto-scheduling while providing practical insights into achieving the elusive "right people, right place, right time" goal that transforms both customer and colleague experiences.
• Understanding the five key challenges: mindset, capability, confidence, simplicity, and adoption
• Exploring the seven pillars framework: operating hours, forecasting, labour deployment, contracted hours, availability, work assignments, and skill sets
• Debunking the myth that auto-scheduling is a "magic button" solution – expect to achieve 80-85% automation at best
• Recognising that small increases in flexibility across staff can make significant scheduling improvements
• Challenging the assumption that part-time workers provide more scheduling flexibility than full-time staff
• Publishing schedules at least three weeks in advance to improve colleague work-life balance
• Viewing effective workforce management as an opportunity to reinvest hours strategically rather than simply cutting costs
#theproductivityexperts
Register for the 2025 Productivity Forum
Find us in the Top 50 Productivity Podcasts
Connect to Simon on LinkedIn
Follow ReThink on LinkedIn
Chapters
1. Introduction to Matthew Haywood (00:00:00)
2. Key Challenges in Workforce Management (00:03:55)
3. The Myth of Auto-Scheduling (00:09:19)
4. The Seven Pillars Framework (00:10:16)
5. Colleague Flexibility and Availability (00:16:00)
6. Schedule Quality and Advance Planning (00:18:43)
7. Benefits of Effective Workforce Management (00:20:29)
289 episodes
Manage episode 498045730 series 2794254
Matthew Haywood, Owner of WFM Consulting, a seasoned retail expert with over 25 years of experience, shares his framework for effective workforce management through seven essential pillars. He dispels common myths about auto-scheduling while providing practical insights into achieving the elusive "right people, right place, right time" goal that transforms both customer and colleague experiences.
• Understanding the five key challenges: mindset, capability, confidence, simplicity, and adoption
• Exploring the seven pillars framework: operating hours, forecasting, labour deployment, contracted hours, availability, work assignments, and skill sets
• Debunking the myth that auto-scheduling is a "magic button" solution – expect to achieve 80-85% automation at best
• Recognising that small increases in flexibility across staff can make significant scheduling improvements
• Challenging the assumption that part-time workers provide more scheduling flexibility than full-time staff
• Publishing schedules at least three weeks in advance to improve colleague work-life balance
• Viewing effective workforce management as an opportunity to reinvest hours strategically rather than simply cutting costs
#theproductivityexperts
Register for the 2025 Productivity Forum
Find us in the Top 50 Productivity Podcasts
Connect to Simon on LinkedIn
Follow ReThink on LinkedIn
Chapters
1. Introduction to Matthew Haywood (00:00:00)
2. Key Challenges in Workforce Management (00:03:55)
3. The Myth of Auto-Scheduling (00:09:19)
4. The Seven Pillars Framework (00:10:16)
5. Colleague Flexibility and Availability (00:16:00)
6. Schedule Quality and Advance Planning (00:18:43)
7. Benefits of Effective Workforce Management (00:20:29)
289 episodes
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