Best VOC Productions Podcasts (2025)

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2025 1st Class Lounge Holiday Special part 1 – E244 18:54

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23h ago18:54

18:54

What's on your mind? Let CX Passport know... Welcome to part 1 of the annual CX Passport holiday tradition… the 1st Class Lounge Holiday Special. I take a little break during the holidays, and while I do, I love sharing some of the most fun First Class Lounge moments from earlier in the year. This episode brings back lively lounge moments from Mich…

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571: Accelerating product discovery and validation with AI – with Valerio Zanini 24:43

2d ago24:43

24:43

Accelerate, expand, and simplify your product management workflow Watch on YouTube TLDR Product managers struggle with using AI effectively despite the hype around its potential. Valerio Zanini, author of AI for Product Managers, shares practical frameworks for leveraging AI tools in customer discovery, hypothesis validation, and feature selection.…

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How to Launch a Successful Healthcare App | Peter Attia 34:00

7d ago34:00

34:00

Ready to launch faster? A fractional CMO can help. Talk to MESH. https://meshagency.com/fcmo-fractional-cmo-fractional-marketing/ Founder Peter Attia built Family Vitals, an iOS app that helps families securely organize, collaborate on, and understand their medical records—without reinventing a risky data stack. We cover validation before code, sco…

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The one with the DAF CX – Dr. Liz Okuma E243 31:25

8d ago31:25

31:25

What's on your mind? Let CX Passport know... When you think “endowment foundation,” customer experience probably isn’t the first thing that comes to mind. Yet Dr. Liz Okuma, Director of Client Experience at the American Endowment Foundation, is reshaping how donor advised funds deliver trust, responsiveness, and ease… even when nearly all interacti…

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570: Inside the executive room: The innovation challenges leaders don’t discuss publicly – with Matt Phillips, Mike Hyzy, and Will Evans 35:57

9d ago35:57

35:57

How top industry leaders are breaking down barriers in product management and innovation Watch on YouTube TLDR Three innovation consultants—Matt Phillips, Mike Hyzy, and Will Evans—share insights from facilitating the executive innovation track at PDMA’s Ignite Innovation Conference. The session brought together 25 senior directors and VPs from For…

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The One With AI Product Design – Jon Deragon E242 30:14

15d ago30:14

30:14

What's on your mind? Let CX Passport know... Jon Deragon brings a global lens to AI product design as the Head of Design at FPT, the sponsor for today’s episode. Thank you FPT for collaborating with CX Passport. Jon guides a 140+ person design org building everything from mobile apps to automotive interfaces while navigating the rapid shift into AI…

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569: Product innovation insights from non-buyer stakeholders – with Jenn Tuetken 42:35

16d ago42:35

42:35

How Pella revolutionized the window industry by solving installers’ overlooked pain points Watch on YouTube TLDR This episode explores how Pella Corporation transformed window installation by shifting their innovation focus from buyers to installers—the often-overlooked specialists whose work makes or breaks the customer experience. Director of Inn…

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The One With Where Charging More Grew The Business – Dom Hodgson E241 21:54

22d ago21:54

21:54

What's on your mind? Let CX Passport know... Charging more… and growing because of it? Dom Hodgson shows exactly how that works. Recorded in person as a CX Passport Live episode at The Alliance Mastermind hosted by Vance Morris, Dom brings a fresh pet-industry lens to universal business truths. He gets practical… pricing, differentiation, customer …

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568: How product operations drives efficiency and growth – with Robert Marten 30:18

23d ago30:18

30:18

Tools, data, and process for product ops – lessons for product managers from Pendo Watch on YouTube TLDR This episode dives into the increasingly impactful world of product operations, with insights from Robert Marten, Senior Manager of Product Operations at Pendo. We discuss what product operations is, how it streamlines efficiency for product tea…

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The one with the kids who never quit – Sara Abbott on CX Passport Live E240 28:29

29d ago28:29

28:29

What's on your mind? Let CX Passport know... What happens when you build a workplace so strong, your talent never quits? CX Passport Live sits down with Metropolis Resort GM Sara Abbott to unpack how a clear hiring philosophy and intentional talent development fuel consistent quality and operational success. Recorded live at The Alliance Mastermind…

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567: How AI Is revolutionizing the product innovation process – with MIT Professor David Robertson, PhD 40:42

30d ago40:42

40:42

Transforming customer insight with AI – for product managers Watch on YouTube TLDR In this episode, I sit down with Dr. David Robertson, senior lecturer at MIT Sloan and co-founder of ProtoBoost AI, to explore the transformative impact of AI on the innovation process. Drawing on decades of experience in product management and innovation, David Robe…

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The One With Science And Imagination Driving Transformation - Trina Di Giusto E239 30:12

1M ago30:12

30:12

What's on your mind? Let CX Passport know... Curiosity from the lab. Creativity from marketing. Transformation across a global pharma giant. Trina Di Giusto brings a scientist’s discipline and a storyteller’s instinct to CX. She explains how decentralized teams can still create harmony, why AI is tempting but rarely the fix, and what it takes for c…

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566: Competitive advantage by understanding customers using VOC and AI – with John Mitchell 21:07

1M ago21:07

21:07

How product managers can leverage AI to analyze and act on customer feedback Watch on YouTube TLDR In this episode, I’m interviewing John Mitchell, President of Applied Marketing Science (AMS), on the evolving role of AI in Voice of the Customer (VOC) research. We discuss how AI is transforming the way companies capture customer needs, the importan…

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The One With Pharma CX – Silvi Haldipur E238 32:06

1M ago32:06

32:06

What's on your mind? Let CX Passport know... Pharma and CX… not exactly two words you hear together often. But what happens when customer experience thinking meets healthcare? Silvi Haldipur has lived it. From personal experience to transforming patient, provider, and payer experiences at GSK and Merck, she’s proving that empathy and data can coexi…

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565: AI tools to accelerate innovation and capture knowledge – with Katie Trauth Taylor, PhD 42:10

1M ago42:10

42:10

How product managers use AI to boost productivity and innovation success Watch on YouTube TLDR In this episode of Product Mastery Now, Katie Trauth Taylor, PhD, CEO and co-founder of Narratize AI, joins me to discuss how AI is transforming product innovation processes. She shares insights from working with Fortune 500 companies like NASA, Boeing, a…

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The One With Behavior Driven CX - Candy Kothmann E237 Greatest Hits 21:54

2M ago21:54

21:54

What's on your mind? Let CX Passport know... How do you deliver empathy at scale when the stakes are life-changing? In this *Greatest Hits* episode of CX Passport, recorded live in Austin as a CX Passport Live, Candy Kothmann shares what it means to lead a customer experience operation inside a government agency...the Texas Workforce Commission. Or…

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The One With the Retention Revelation – Daniel Granja Baltazar E236 31:23

2M ago31:23

31:23

What's on your mind? Let CX Passport know... Why do so many companies chase new customers when the math clearly proves that retention wins every time? Daniel Granja Baltazar joins from Rotterdam to unpack the “retention revelation”... how conversion rate optimization (CRO) is really about experience, not just clicks. Daniel’s global lens from the N…

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563: Navigating intellectual property strategy in product management – with David Carstens 21:53

2M ago21:53

21:53

What product managers should know about patents, trade secrets, and copyright Watch on YouTube TLDR In this episode, I’m joined by David Carstens, a seasoned IP attorney and founding partner at Carstens, Allen & Gourley, who brings over 30 years of legal and technical experience in intellectual property (IP) strategy. Our conversation dives into th…

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The One Where Construction Becomes CX – Alyssa Staats E235 28:13

2M ago28:13

28:13

What's on your mind? Let CX Passport know... How can construction and customer experience possibly connect? Alyssa Staats shows us exactly how. From hard hats to HVAC, Alyssa reveals how CX shows up in the most unexpected corners of the AEC world (architecture, engineering, and construction). It’s not just about blueprints and budgets... it’s about…

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562: What every product leader should know about communication and relationship building – with Uma Subramanian 18:25

2M ago18:25

18:25

A leadership framework that gives product managers influence Watch on YouTube TLDR In this episode, Uma Subramanian shares her insights and proven framework for transitioning from individual contributor to effective leader in tech and product management roles. Drawing from her extensive experience at Microsoft and Turing, Uma explains the identity …

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The One With The Training Clothing - Jannecke Drangert-Hveding E234 27:11

2M ago27:11

27:11

What's on your mind? Let CX Passport know... Customer experience isn’t about buzzwords or awards...it’s about creating real value. In this episode, Jannecke Drangert-Hveding joins from Norway to challenge the CX world on what truly matters. From digital transformation to Nordic trust, from humble leadership to the balance of human and tech...she br…

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561: Navigating the leap to product leadership – with Rebecca Arora 37:11

2M ago37:11

37:11

Practical strategies for building influence and confidence from a Product VP coach Watch on YouTube TLDR In this episode, I talk with Rebecca Arora, founder of Access Alignment, executive coach, and author of Somatic Intelligence, about making the transition from successful product manager or director to VP of Product and beyond. Rebecca shares pra…

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The One With Brazilian CX Trust - Cami Ferreira E233 30:59

3M ago30:59

30:59

By Rick Denton

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560: Unlocking product delight – with Nesrine Changuel, PhD 36:31

3M ago36:31

36:31

How product managers can build emotional connections that drive retention, revenue, and referrals Watch on YouTube TLDR Product...By Chad McAllister, PhD

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The One Where We Hitch Our Wagon – Helge Tennø E232 31:10

3M ago31:10

31:10

What's on your mind? Let CX Passport know... How can a small CX team make a big impact inside a giant organization? CX Passport guest Helge Tennø says the answer is simple... hitch your wagon to something bigger. In this episode, Helge challenges CX from every angle. He questions whether “customer” is even the right word, brings anthropology into b…

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559: Building influence as a product leader – with Rich Mironov 18:43

3M ago18:43

18:43

Top challenges product leaders face and how to overcome them Watch on YouTube TLDR Product leadership expert Rich...By Chad McAllister, PhD

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The 3 Branding Mistakes That Stop Product Growth | Jim Macleod 47:12

3M ago47:12

47:12

Find out how a Fractional CMO can get the right questions answered from the right audience. https://meshagency.com/fcmo-fractional-cmo-fractional-marketing/ - Connect with Bill https://www.linkedin.com/in/founderandcdo/ Jim MacLeod Designer-turned-marketer, brand systems builder, and author of The Visual Marketer—a field guide that translates desig…

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558: How sketch comedy makes you a better product manager and developer – with John Krewson 20:41

3M ago20:41

20:41

Lessons from Saturday Night Live for improving product team culture Watch on YouTube TLDR John Krewson, who began...By Chad McAllister, PhD

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Why Products Stall (use VOC to Fix It) | Dave Kern 47:51

3M ago47:51

47:51

Find out how a Fractional CMO can get the right questions answered from the right audience. https://meshagency.com/fcmo-fractional-cmo-fractional-marketing/ Connect with Bill https://www.linkedin.com/in/founderandcdo/ Connect with Dave Kern https://www.linkedin.com/in/david-kern-dkny/ Product stalls aren’t engineering problems—they’re listening pro…

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The One With the Brussels Sprout Resolve – Mike Kendall E231 31:02

3M ago31:02

31:02

What's on your mind? Let CX Passport know... Some call it doom and gloom for CX. Others say it’s just evolving. But Mike Kendall isn’t giving up on customer experience... he’s rethinking it. From his early days helping define CX at Capital One to leading strategy at big brands and now advising through The Customer Lab, Mike brings a perspective for…

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557: How Umbra designs beautiful products that delight customers – with Matt Carr 19:18

3M ago19:18

19:18

Winning product portfolios in physical product development Watch on YouTube TLDR In this episode, Matt Carr, VP of...By Chad McAllister, PhD

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De-Risk with the Right Partners at the Right Time | Greg Lange 52:25

3M ago52:25

52:25

Partner sprawl stalling progress? A Fractional CMO prioritizes what moves revenue now. https://meshagency.com/fcmo-fractional-cmo-fractional-marketing/ Connect with Greg Lange https://www.linkedin.com/in/greg-lange-70bab04/ Early-stage medtech moves faster with the right partners. Greg Lange (Symbex) shares how to de-risk early, pick partners you c…

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The Productivity Playbook for Biotech Leaders | Katalin Szegner 52:13

3M ago52:13

52:13

Stuck in gridlock? Learn how a Fractional CMO can transform misalignment into momentum. https://meshagency.com/fcmo-fractional-cmo-fractional-marketing/ Connect with Bill: https://www.linkedin.com/in/founderandcdo/ Connect with Kata: https://www.linkedin.com/in/katalinszegner/ Biotech product leader Katalin “Kata” Szegner shares how to replace meet…

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The One With the Future of Customer Experience - Bill Staikos E230 Greatest Hits 36:17

4M ago36:17

36:17

What's on your mind? Let CX Passport know... What will customer experience actually look like five years from now? In this *Greatest Hits* episode of CX Passport, Bill Staikos lays out a compelling, grounded vision for the future of customer experience. A seasoned CX executive, advisor, podcaster, and soon-to-be author, Bill combines practical wisd…

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556: Product managers excel when they understand human patterns – with Blair LaCorte 25:01

4M ago25:01

25:01

Focused product strategy and teams Watch on YouTube TLDR In this episode, Blair LaCorte—seasoned leader, investor, former CEO...By Chad McAllister, PhD