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The Home Care Experience with T&A is hosted by Amy Taylor, CPA, and Troy Brooks, Attorney. Together, they bring over 40 years of experience in home care, hospice, and healthcare to the mic. With candid discussions, expert guests, and unfiltered humor, they explore the challenges and triumphs of the caregiving world.
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Discover What’s Inside the World of Business, Branding, and Innovation Join hosts Ken Theriot (TheRiot Agency) and Randy Kessler (Labels and Labeling) as they dive deep into the strategies, stories, and innovations that drive brand success. Unpacking the Brand explores the intersection of marketing, sales, and customer experience, featuring insights from industry leaders, creative thinkers, and business visionaries. While rooted in the print and packaging industry, this podcast broadens the ...
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More Than a Caregiver: Denise Bell’s Story
40:14
40:14
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In this episode of The Home Care Experience with T&A, hosts Amy Taylor and Troy Brooks welcome guest Denise Bell—former home care agency owner, skincare brand founder, and bold advocate for personal growth. From Kodak cubicles in the '80s to Grammy swag bags in 2024, Denise walks us through her transformative journey through entrepreneurship, burno…
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Customer-Centric Branding in Manufacturing with Katie Graham
36:24
36:24
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In this episode of Unpacking the Brand, hosts Ken Theriot and Randy Kessler sit down with Katie Graham, Regional Marketing Communications Manager at Bobst North America, to explore how customer-centric marketing is changing the face of industrial branding. From long sales cycles to global communications challenges, Katie breaks down what makes manu…
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Secret of Scalable Growth with John Hirko
44:23
44:23
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In this debut episode of Unpacking the Brand, hosts Ken Theriot (TheRiot Agency) and Randy Kessler (Labels and Labeling) are joined by John Hirko, Director of Growth at TheRiot Agency. Together, they explore the evolving role of growth leaders and how companies can align sales, marketing, and customer success through systems that scale brand intima…
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Rate Enhancement: How to Maximize TX Medicaid Reimbursement Without Losing Your Shirt
32:22
32:22
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Understanding Texas Medicaid Rate Enhancement—and why it matters for Personal Assistance Services providers In Episode 5 of The Home Care Experience with T&A, Amy Taylor and Troy Brooks unpack the complexities of this powerful but often misunderstood Texas program. From how to enroll and measure compliance, to using bonuses strategically and avoidi…
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Episode Description: Welcome to Unpacking the Brand, your go-to podcast for everything business, branding, and innovation! Hosted by industry experts Ken Theriot (TheRiot Agency) and Randy Kessler (Labels and Labeling), this show explores what it really takes to build, grow, and differentiate a brand in today’s competitive landscape. In this teaser…
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Cash flow is the lifeline of any home care business. In this episode, hosts Amy Taylor and Troy Brooks dive into the financial strategies home care providers need to stay afloat, especially in uncertain times. From securing lines of credit to smart financial planning, they break down how to build a safety net that ensures long-term success. 💡 What …
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In this conversation, Amy Taylor and Troy Brooks delve into the critical topic of cybersecurity within the home care sector. They discuss the increasing threats posed by cybercriminals, particularly in healthcare, and the importance of implementing robust security measures. The conversation covers various aspects of cybersecurity, including the typ…
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Navigating the Evolving Home Care Landscape
29:34
29:34
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In this conversation, Amy Taylor and Troy Brooks discuss the current state of the home care industry, focusing on the increasing scrutiny in hospice care, the financial impacts of COVID-19, and the challenges faced by home health providers, particularly in relation to Medicaid. They explore the unique issues in pediatric home care, the regulatory s…
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In the inaugural episode of the Home Care Experience podcast, hosts Amy Taylor and Troy Brooks share their extensive backgrounds in the home care industry, discussing their motivations for starting the podcast and the insights they hope to share. They emphasize the importance of community, the challenges faced in home care and hospice, and the need…
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🎙️ Introducing The Home Care Experience with T&A—a podcast that goes beyond the surface to explore the real stories, challenges, and insights from the home care and hospice industry. In this teaser, get a glimpse of what’s to come as hosts Amy Taylor and Troy Brooks bring their expertise, humor, and candid conversations to the mic. From navigating …
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