Best Proving Customer Experience Podcasts (2025)

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Here’s how Amazon is trying to handle AI hallucinations 1:17:01

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3m ago1:17:01

1:17:01

On today’s episode, cohosts Yasmin Gagne and Josh Christensen discuss the latest news in business and innovation, including the Warner Bros. Discovery deals, Nvidia’s permission to sell AI chips to China, and Trump's attempt to bail out farmers. (00:44) Next, Yaz and Josh speak with writer, filmmaker and Fast Company contributor John Pavlus about A…

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Is Your Content Sending the Wrong Message? Do This 5-Minute Audit 9:51

2h ago9:51

9:51

You never get a second chance at a first impression. And on social, that impression takes about three seconds. In this solo episode, I’m diving deep into what Joshua McGee and I only scratched the surface of: how content clarity and polish are forms of customer care. I walk you through a 5-point platform optimization audit you can run today—on Link…

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Using Values and Customer Experience to Guide an AI and Data-Driven Strategy - Irv and Ryan Blumkin, Chairman and EVP of Nebraska Furniture Mart 54:26

3d ago54:26

54:26

In this episode of The TechEd Podcast, host Matt Kirchner sits down with Irv Blumkin, Chairman of Nebraska Furniture Mart (NFM), and Ryan Blumkin, Executive Vice President, to unpack nearly 90 years of retail innovation, from Mrs. B’s pawn-shop beginnings to multi-acre campuses in Omaha, Kansas City, Dallas, and soon Austin. They explore what it’s …

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Annalee Hagood-Earl: A Founder's Masterclass in Values-Driven Velocity 53:45

2h ago53:45

53:45

If you’ve ever wondered what it really looks like to lead a fast-growing business or team with heart, humor, and humanity, today is your masterclass. Annalee Hagood-Earl is the CEO and co-founder of Bash Creative Inc. Under her leadership, Bash has become a magnet for some of the biggest names in the world—not just because of its stunning creativit…

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How Smosh stayed funny—and relevant—for 20 years 1:26:51

1d ago1:26:51

1:26:51

On today’s episode, cohosts Yasmin Gagne and Josh Christensen discuss the latest news in business and innovation, including Costco’s lawsuit against the U.S. government over Trump tariffs, Apple’s new AI chief, and OpenAI’s new “code red.” (00:51) Next, Yaz and Josh speak with Fast Company staff writer Pavithra Mohan about Silicon Valley’s obsessio…

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Inside the real challenges of B2B2C marketing, with Annie Furlong 34:47

8d ago34:47

34:47

B2B2C marketing sits in its own strange universe: part enterprise, part consumer, and entirely shaped by gatekeepers, complexity, and wildly diverse end-users. In this conversation, Annie Furlong (VP of Consumer and Growth Marketing) breaks down what makes the model uniquely challenging, especially in healthcare, where literacy, access, and timing …

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How to Optimize Social Media Content for Better Customer Experience 28:50

2d ago28:50

28:50

If your CTA gets cut off or your video is cropped on TikTok, you’re already telling your customers that you don’t care about their experience. In this episode, I’m joined by Joshua McGee, a social media strategist who treats content formatting and platform fit as key CX levers. We talk about how small visual details in your social media content can…

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Episode 83: Soft Goods Design & Development 29:54

9d ago29:54

29:54

Shane and Marty are joined by Alex Kump, PING Soft Goods Design & Development Director, for a gear-focused discussion on golf bags, headwear and accessories, all of which are designed by his team at PING HQ. They dive into the origins of the iconic L8 and Hoofer golf bags, the R&D behind the new PING Reserve carry bag, and headwear insights from hi…

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Scott Trumpolt: Beyond the Paycheck: Strategic Compensation Through an Empathetic Lens 42:52

6d ago42:52

42:52

When it comes to empathy at work, there are a hundred different ways to infuse empathy into your operations and systems - in real, practical, non-emotional ways. One of those ways is to look at compensation strategies and professional growth and development. Today, Scott Trumpolt talks about empathy in compensation that leads to better employee eng…

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Six Days in China: The Speed, Scale and Strategy Outpacing U.S. Innovation - Todd Wanek, CEO of Ashley Furniture 1:01:52

3d ago1:01:52

1:01:52

What if you could get a behind the scenes look at China's most innovative tech companies, factories and logistics hubs—seeing how they really run and asking the questions most Americans never get to ask? This week, you do. Matt Kirchner and Todd Wanek, CEO of Ashley Furniture, sit down to debrief the trip they took together to China. In a candid, o…

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Best Leadership Advice: 200th Doing CX Right Podcast Highlights 48:12

9d ago48:12

48:12

What's the best leadership advice you've ever received or given? For her 200th episode of Doing CX Right, host Stacy Sherman shares a curated collection of the most memorable and actionable leadership wisdom from the show's renowned guests. Consider this a masterclass in leading with influence, featuring insight you can apply immediately to boost b…

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The ROI of Saying Thank You: How Gratitude Builds Customer Loyalty 6:51

9d ago6:51

6:51

This episode drops right before Thanksgiving, so naturally we’re talking about gratitude. But not in the fluffy, feel-good way. I’m talking about how gratitude can actually become one of your strongest customer retention strategies. In this episode, I’ll break down how simple “thank you” moments can be measured, scaled, and turned into real revenue…

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Applied AI on the Edge Proves There’s More to AI Than ChatGPT - Brian Cavanaugh, CEO of VigilanteX 46:28

10d ago46:28

46:28

With artificial intelligence stepping off the laptop and out onto job sites, factory floors, and flight decks, are we preparing students for the AI that sees, senses, and acts in the real world, not just the kind that chats back? Matt Kirchner sits down with Lieutenant General Brian Cavanaugh, USMC (Ret.), CEO of VigilanteX. After decades commandin…

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Heather R. Younger: The Art of Self-Leadership 44:18

10d ago44:18

44:18

What if the key to leading others with empathy… is learning how to lead yourself first? Today’s guest, Heather Younger, is here to show us how self-leadership isn’t just a personal development buzzword — it’s the foundation of truly impactful, caring leadership that achieves real ROI. As a global expert on active listening and workplace culture, He…

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Why did SoftBank sell off its Nvidia stake? 1:20:16

14d ago1:20:16

1:20:16

On today’s episode, co-hosts Yasmin Gagne and Josh Christensen discuss the latest news in business and innovation, including Cloudflare’s glitch that briefly broke half the internet, the U.S. House’s overwhelming vote to release all remaining Jeffrey Epstein files, and Anthropic’s discovery of what may be the first largely AI-led global cyber-espio…

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AI avatars, authenticity, and the new rules of customer experience, with Tomer Zuker 36:03

23d ago36:03

36:03

AI avatars are moving fast, faster than regulation, faster than most teams can adapt, and in some cases, faster than human comfort levels. In this conversation, marketing leader Tomer Zuker breaks down what’s actually happening behind the scenes: the real technology, the ethical risks, and why brands are quietly preparing for a hybrid future of hum…

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Why Social Listening Should Change Your Entire Content Strategy 8:55

23d ago8:55

8:55

Ever feel like your social feed is full of noise? In this episode, I’m breaking down how to cut through that chaos and extract the signal—the emotions, the expectations, the hidden stories your audience is actually trying to tell you. We’ll talk about: Why your customers are already writing your next campaign brief A simple framework to turn insigh…

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Mentoring, Shadowing & Sales Training at Your Restaurant 12:02

16d ago12:02

12:02

In this Running Restaurants Podcast episode, Roger Beaudoin of Restaurant Rockstars shares practical strategies for training restaurant staff. The discussion covers mentoring and shadowing multiple top performers, cross-training for versatility, and the value of daily pre-shift huddles focused on sales and guest experience. Roger also describes eng…

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Sharon Steed: Empathy in Communication and AI 42:07

18d ago42:07

42:07

Many leaders come to empathy in their style and communication based on their own challenges. Today's guest shares how vulnerably sharing her story led her down the path of teaching and training on empathy, and how you can boldly leverage vulnerability as an asset in your communication, leading to stronger connections and better results. Sharon Stee…

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What Is Your Region's Economic DNA? Lessons for CTE from an Aviation High School - Adam Snoddy, Principal of Butler Tech Aviation Center 55:23

24d ago55:23

55:23

How can CTE listen to regional economic and workforce needs and build a vision so big that others can't help but support it? Watch this episode on YouTube Matt Kirchner sits down with Adam Snoddy, Principal of the Butler Tech Aviation Center, to explore how one district used its regional economic identity to design a world-class CTE program. Locate…

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199. Want Business Growth? Focus on the Trillion-Dollar Deaf Customer Segment 34:09

25d ago34:09

34:09

(Episode Previously Recorded LIVE & IN-PERSON) What's it like to be your customer? What if that customer can't hear? When support systems are built only on spoken instructions and sound prompts, they fail customers immediately. This systemic barrier exists across the entire customer journey, preventing critical tasks like changing a flight itinerar…

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Why Bill Gates is wrong about climate change 1:13:56

21d ago1:13:56

1:13:56

On today’s episode, co-hosts Yasmin Gagne and Josh Christensen discuss the latest news in business and innovation. Topics include the end of the government shutdown, SoftBank selling off it’s Nvidia stake, and yet another betting scandal in professional sports Next, Bill McKibben is an author, and activist focusing on climate change and other envir…

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BIC Framework: The Easiest Way to Listen Smarter 10:44

26d ago10:44

10:44

If you’ve ever felt overwhelmed by social listening or unsure where to even begin, you’re going to love this episode. I’m walking you through our BIC Framework—the easiest, most strategic way to listen smarter in 2026 and beyond. Here’s the deal: Most brands think they’re doing social listening, but they’re really just monitoring mentions. That’s a…

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Technical Colleges: Breaking Generational Poverty and Building Economic Mobility - Dr. Anthony Cruz, President of MATC 53:38

24d ago53:38

53:38

With technical colleges serving as the front line for breaking generational poverty, one question rises to the surface: how do we design education that truly creates economic mobility? In this episode of The TechEd Podcast, host Matt Kirchner digs into that question with Dr. Anthony Cruz, President of Milwaukee Area Technical College — the largest …

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Pass the Gratitude, Not the Gravy, to Drive Performance 15:08

25d ago15:08

15:08

In today's Hot Take, Maria talks about gratitude as a practice and catalyst for empathy, collaboration, and well-being. Listen in as Maria discusses gratitude as a leadership superpower, mental health booster, and cultural glue. She dives into what true gratitude means, why we should be expanding our circles of thanks, and gives us the science behi…

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Why Every Builder Should Switch to Precast—Before It’s Too Late 4:15

30d ago4:15

4:15

In this episode, Roshan Baladevan breaks down a real Pune construction study comparing traditional and precast methods. The results? A 26% reduction in worker dependency and ₹184 saved per square meter in labor. Learn how the shift to factory-based construction is transforming productivity, skill development, and profitability for builders across I…

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IN PARTNERSHIP WITH CHASE FOR BUSINESS - The Small Business Surge: Why Entrepreneurial Growth Is Defying Economic Noise 15:05

1M ago15:05

15:05

Small business owners are staying optimistic — three-quarters expect revenue gains despite ongoing labor shortages, inflation pressures, and economic uncertainty. Their confidence, fueled by strong demand and increased clarity around tax policy, is driving investment and innovation heading into 2026.…

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198. What Fearless Leaders Know About Building Great Customer Experiences | Kristen Kavanaugh 26:32

1M ago26:32

26:32

Many leaders still believe emotions don't belong in business. That limiting belief creates workplaces where employees stay quiet when problems appear, avoid taking ownership for customer outcomes, and follow directions even when they see flaws that will affect customers. Fear is data. It signals when people feel unprepared, unsupported, or uncertai…

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The NBA’s betting scandal shows who really runs sports now 1:18:06

28d ago1:18:06

1:18:06

On today’s episode, co-hosts Yasmin Gagne and Josh Christensen discuss the latest news in business and innovation. Topics include the most recent info on the government shutdown, OpenAI’s deal with Amazon, and Elon Musk’s potential big payday Next, Yaz and Josh talk to Jay Willis, a Fast Company contributing writer and the editor-in-chief of Balls …

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How CMOs & CFOs build trust (and prove marketing ROI), with Audrey Masset and Mark Beakhouse 32:19

1M ago32:19

32:19

When marketing and finance work in silos, growth stalls. But when the CMO and CFO operate as true partners? The business moves faster and decisions get smarter. In this conversation, Audrey Masset (Senior Director of Marketing) and Mark Beakhouse (CFO) at Wegrow share what it really takes to build a high-trust, co-owned relationship between marketi…

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Hershey’s Social Listening Playbook 35:50

1M ago35:50

35:50

Ever wondered how a wave of customer requests can spark a brand-new Reese’s flavor? This week on the Social Media CX Podcast, I’m joined by Paige Walker from Hershey’s—and this one is extra sweet. Paige, Manager of Cultural Intelligence & Trends, takes us behind the scenes of how Hershey's evolved from reactive social care to a full-blown cultural …

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How One Mumbai Project Proved Precast Works for Indian High-Rises 4:00

1M ago4:00

4:00

Everyone said precast construction would never work for high-rises in India — until Pragati Towers changed the game. In this episode, Roshan Baladevan breaks down the inside story of Mumbai’s first complete precast high-rise project — six towers, 1.2 million sq. ft., and over 40,000 precast pieces. You’ll discover: •How the team overcame Mumbai’s s…

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Dr. Abraham George: Creating Ripple Effects of Change Through Empathy in Action 31:48

1M ago31:48

31:48

What does it take to leave a high-powered career and change the world, one child at a time? And how can empathy fuel ripple effects of change, no matter your role in a company or society? Dr. Abraham George is a social entrepreneur with a unique background. He shares his powerful journey and the life-changing moment when he almost died. Dr. George …

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Moving from “Just-in-Case” Education to a Demand-Driven, Industry-Led Model — Paul Lavoie, VP of the University of New Haven 54:38

1M ago54:38

54:38

Higher education can’t keep teaching “just in case” knowledge. In an era where technology evolves faster than curriculum, universities must align directly with industry needs — and that’s exactly what Paul Lavoie is doing at the University of New Haven. In this episode of The TechEd Podcast, host Matt Kirchner sits down with Paul, the university’s …

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197. CEO Who Proves Customer Feedback Is the Growth Strategy Leaders Overlook | Miika Mäkitalo 23:31

1M ago23:31

23:31

Have you ever pressed one of those green or red smiley buttons in an airport, a store, or even a restroom and wondered if anyone actually looks at the results? In this episode of Doing CX Right®, Stacy Sherman talks with Miika Mäkitalo, CEO of HappyOrNot, the company behind those little feedback buttons found in airports and retail locations around…

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Why Lucy Guo doesn’t think we are in an AI bubble 1:13:15

1M ago1:13:15

1:13:15

On today’s episode, co-hosts Yasmin Gagne and Josh Christensen discuss the latest news in business and innovation. Topics include the latest on tariffs, layoffs at companies like Amazon and Target, and NBCUniversal’s poaching of Taylor Sheridan. Next, Yaz and Josh talk to Fast Company senior editor Bryan Lufkin about “ghost jobs” and other hiring t…

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The Dark Side of Employee Advocacy: How to Avoid a Brand Horror Story 7:40

1M ago7:40

7:40

Employee advocacy can be your brand’s biggest superpower — or your scariest liability. In this Halloween-inspired episode, I’m showing up as Brooke the Jellyfish (because when CX gets dark, we glow ✨), and sharing the spooky truth about what happens when employee advocacy goes sideways. We’re diving into real-life horror stories: 👻 A rogue LinkedIn…

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Episode 82: Top-End Fitting 24:30

1M ago24:30

24:30

Shane and Marty discuss how to determine the best clubs between your driver and longest iron. They compare all of the equipment options, identify the fitting tools golfers can utilize to gap the top-end of their bag, and review PGA Tour trends at that end of the bag. See omnystudio.com/listener for privacy information.…

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Lisa Even: Building a Culture with Good Ripple Effect 44:26

1M ago44:26

44:26

We've got work to do! Yes, we do. And it will likely not stop. So, WHY should you make time for joy, even in the toughest work environments? Why should you even do it when we have spreadsheets, deadlines, and goals to hit? The better question is: How can you NOT find the time? It's the 5th pillar of being both an empathetic AND effective leader. An…

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How to Get Started with AI in Your Business (Practical Tips & Real Technologies) - Part 2 47:22

2M ago47:22

47:22

Watch this episode on YouTube! https://youtu.be/UbNr7vF4CC8?si=VqX2owW86GNq7Ods What does it really take to get started with artificial intelligence in a small or mid-sized company right here in the U.S.? In Part 2 of this two-part series, Matt Kirchner continues breaking down A Manufacturer’s Guide to AI Tech — exploring the final 7 technologies r…

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Mamdani’s poster designer breaks down modern political aesthetics 1:00:01

1M ago1:00:01

1:00:01

You might not know the name Tyler Evans, but you’ve definitely seen his work. He designed Zorhan Mamdani’s iconic campaign poster, led design for Bernie Sanders’ campaign, and was the Teamster’s creative director. Now the creative director for Alexandria Ocasio-Cortez, Evans has a front-row seat to some of the biggest players in progressive politic…

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196. How To Turn Painful Customer Complaints Into Profitable Growth | Michael Nguyen 27:27

2M ago27:27

27:27

As companies grow and rely more on technology, they often lose the close connection they once had with customers. This "scaling paradox" creates a distance between business leaders and genuine customer feedback, while frontline teams, who interact with customers daily, are often overlooked. That disconnect makes it harder for your business to stay …

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Energy's next step: A conversation Williams' Jaclyn Presnal (FROM WILLIAMS AND FASTCO WORKS) 30:29

1M ago30:29

30:29

Host Greg Lindsay talks to Jaclyn Presnal, Vice President of new energy ventures at Williams. They discuss how her team is developing solutions to navigate growing power demands including carbon capture and solar farms.By Fast Company

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Where marketers should really focus in the AI era, with Idan Gol 30:25

2M ago30:25

30:25

How can marketers thrive in the age of AI? In this episode of CMO Convo, Idan Gol, VP of Marketing at OX Security, explains why the future of marketing isn’t about replacing humans with machines. It’s about combining automation with creativity, taste, and strategy. From rethinking team structures to creating one of the first AI-powered growth marke…

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Inside Meta’s AI advertising strategy 1:12:11

1M ago1:12:11

1:12:11

On today's episode, co-hosts Yasmin Gagne and Josh Christensen discuss the latest news in business and innovation. Topics include the AWS outage, Anthropic bringing Claude to the web, Apple rolling back liquid glass, X launching a handle marketplace, and the latest on the federal government shutdown. Next, Yaz speak to Fast Company senior staff edi…

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From Advocacy to Activism: Turn Employees into Community Leaders 7:32

2M ago7:32

7:32

Hey y’all — Brooke Sellas here. In this episode, we’re flipping the script on employee advocacy. It’s not just about amplifying brand content anymore — it’s about building community. I’ll share how your employees can become trusted community hosts, not just megaphones, and why that shift from “share” to “shape” is where the magic happens. We’ll div…

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Why Traditional Concrete Is Slowly Bankrupting You — And How Precast Saves the Day 5:02

2M ago5:02

5:02

Here’s the uncomfortable truth: Your concrete building is probably falling apart. Not visibly — yet. But inside? Microcracks, water seepage, weak zones… all quietly draining your profits. In this episode, Roshan Baladevan breaks down the invisible decay baked into traditional concrete — and why it starts from Day One. From weather-ruined curing to …

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October 2025 Hot Take: My Birthday Wish: More Empathy, Less Excuses 15:48

2M ago15:48

15:48

October is Maria’s birthday month—and her wish this year? More empathy and compassion in leadership. In this special solo episode, Maria shares why we must stop accepting toxic leadership as “normal,” and how you can turn the tide toward human-centered, high-performing workplaces. Plus, she’s got a special birthday and holiday gift for you (and may…

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How to Get Started with AI in Your Business (Practical Tips & Real Technologies) - Part 1 52:52

2M ago52:52

52:52

What does it really take to get started with artificial intelligence in a small or mid-sized company right here in the U.S.? We're breaking it down in this two-part series. In part 1, Matt Kirchner shares lessons from his recent trip overseas and what he learned visiting 26 advanced tech companies in six days. From open-source innovation and mandat…

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Managing Four Restaurant Concepts With Leo Moura 40:43

2M ago40:43

40:43

Managing one restaurant is already challenging. How crazy would it be to manage not one but four different restaurant concepts? This is exactly the life of Leo Moura, a seasoned restaurant owner and operator in the Atlanta marketplace. He joins Jaime Oikle to share his experiences and strategies in handling American, French, and Italian cuisine – a…