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The Art of Hospitality in the Dental Practice

Dr. Michael Sonick, Team Building and Dental Practice Culture Expert

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What truly sets a dental practice apart isn’t just clinical skill—it’s the way patients feel the moment they walk through the door. Hosted by world-renowned periodontist, educator, and author Dr. Michael Sonick, this podcast explores the intersection of dentistry and hospitality. Through thought-provoking conversations, practical strategies, and inspiring stories, Dr. Sonick reveals how creating an exceptional patient experience can transform your practice, your team culture, and your bottom ...
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Sensory Friendly Solutions

Christel Seeberger

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Welcome to the Sensory Friendly Solutions Podcast! Dive into our ever-growing series of 27 episodes that explore the fascinating world of your senses, tackling sensory sensitivity, sensory overload, and practical sensory-friendly solutions for daily life. Each episode is a blend of expert insights, personal stories, and actionable advice, designed to inspire and empower. What sets us apart? Our episodes feature international luminaries like occupational therapist and researcher Dr. Winnie Du ...
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I’ve spent my career dedicated to providing the best possible care for my patients, and I’ve discovered a startling truth that I feel compelled to share. A 2006 study revealed a statistic that should concern anyone who visits a dentist: a significant majority of my colleagues may be skipping a fundamental step in your care. This isn’t about cutting…
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I've spent years watching talented dentists struggle with one fundamental problem: they're selling the wrong thing. They walk into patient consultations armed with treatment plans, procedure details, and clinical expertise—only to watch patients hesitate, delay, or disappear entirely. But here's what I've discovered through countless patient intera…
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As dentists, we are trained to be masters of our craft. But what if the greatest threat to our practice’s growth isn’t clinical, but clerical? I’ve spent years analyzing why some practices thrive while others struggle to keep their chairs full, and I’ve discovered a shocking truth: there is a single, overlooked moment in the patient journey that is…
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Here's something that took me years to figure out—and once I did, it completely transformed my dental practice. I used to wonder why some patients would say yes to treatment immediately while others, with the same diagnosis, would decline. Same X-rays. Same clinical presentation. Same treatment plan. Completely different response. For the longest t…
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What if the most powerful engine for practice growth has nothing to do with marketing, technology, or even clinical skill? In dental school, we’re trained to be exceptional clinicians, but we’re left to discover the secrets to building a truly thriving practice on our own. I’m here to tell you that the key to sustainable success—the kind that bring…
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What if I told you that being "reasonable" is the biggest mistake you're making in your dental practice? After decades of perfecting my clinical skills, I discovered something that completely changed how I approach patient care—and it has nothing to do with technical dentistry. In this episode, I share a counterintuitive principle I learned from on…
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I spent years confusing motion with progress. My calendar was packed, my to-do list was endless, and I felt like I was crushing it every single day. But when I looked back at the end of each quarter, I realized something unsettling: I hadn't actually moved closer to what mattered most. I was caught in what I call the "too busy trap"—and there's a g…
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Have you ever wondered why some patients leave, even after a successful treatment? For years, I’ve been obsessed with this question, and the answer I found is both simpler and more profound than you might think. It has nothing to do with your clinical skills or your technology. In this episode, I’m pulling back the curtain on the single most powerf…
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In this episode, Lisa Maisonet shares why oral health awareness matters more than ever, how preventive-care standards are being lowered, and what every dental professional should know about protecting patients and supporting the hygiene profession in 2026. Highlights from the episode: – Why Oral Health Awareness Matters in 2026 – The Real Role of D…
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I have a question for you, and I'd like you to be honest with yourself: are you happy at work? For years, I’ve seen far too many of my colleagues in the dental profession running on fumes. The statistics are shocking—nearly 40% of dentists feel disengaged from their work, and a staggering number are considering leaving the profession altogether. I’…
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In today's digital world, your dental practice is not just what patients experience in the chair; it's what they see online before they even pick up the phone. I've learned that a staggering 77% of potential patients check your online reviews before even considering booking an appointment. That means your online presence can either be your greatest…
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Struggling to attract consistent sleep apnea patients? In this episode, Lane Rizzardini from Sleep Apnea Leads breaks down the exact referral frameworks, communication strategies, and outreach systems that help dental sleep practices grow without relying solely on advertising. From identifying the right physicians to target to positioning your prac…
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With over 30 years of experience in periodontal and implant surgery, I've seen firsthand how critical the first two weeks after a procedure are for a successful outcome. It's not just about the surgery itself; it's about how you care for yourself afterward. That's why I've created this guide—to give you the clear, concise, and essential instruction…
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What if I told you that post-operative pain is largely optional? For years, my practice has been operating on a little-known principle that has led to something extraordinary: a 95% pain-free rate for our surgical patients. This isn’t magic, and it’s not a secret I want to keep. It’s a systematic approach that any practice can adopt, yet so few und…
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Feeling overwhelmed with admin work, constant staffing gaps, or insurance tasks that never seem to end? In this episode, Bob Lachance of REVA Global Medical breaks down how Medical Virtual Professionals are helping dental practices reduce burnout, improve efficiency, and finally get ahead of daily operations. Highlights from the episode: – How Virt…
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For years, the standard approach to managing post-operative pain has been reactive. Patients are sent home with narcotics and told to "chase the pain" only after it has already begun. But what if we could prevent the pain from ever starting? In my practice, I've developed a protocol that does just that- it has revolutionized the patient experience.…
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For decades, the dental community has followed a simple rule: patients come in for a cleaning, and we find work from there. But what if I told you that this entire model is backward? In my practice, we’ve flipped the script, and the results have been transformative for both my patients and my practice. My Philosophy: Clinical Treatment First, Hygie…
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Ready for tax season? Most dentists don’t realize how much money they’re leaving on the table every single year. In this episode, dental tax strategist Jay Malik explains how proactive, future-focused tax planning can help you keep more money in your practice. Highlights from the episode: – Meet Jay Malik: Your Guide to Smarter Tax Planning – Webin…
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I've been practicing periodontics for decades, and I can tell you with absolute certainty that the most common cause of complications, misunderstandings, and patient dissatisfaction isn't technical skill or clinical judgment. It's communication. More specifically, it's the failure to ensure that our patients truly understand what we're telling them…
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I've been practicing dentistry for decades, and one pattern breaks my heart every time. Patients walk into my office carrying years of dental trauma—not just physical pain, but emotional wounds from feeling like they've failed. They've been through the cycle so many times: a filling becomes a crown, a crown fails and requires an extraction, an extr…
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Building a successful dental practice isn’t just about clinical skills, it’s about mindset, confidence, and having the right support. In this episode, Dr. James Sanderson shares his journey from dentist to mentor and reveals how adopting the right mindset and the right team can help you grow as a dentist, master new procedures, and thrive in your p…
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Nothing ever gets done without committing first. Whether you're pursuing a career in dentistry, training for a marathon, or simply getting to the gym in the morning, commitment is always the first step. However, this surprised me: in all my years as a periodontist, I realized that doctors rarely ask their patients for commitment to their own health…
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For years, I watched my colleagues—and myself—operate under an outdated, paternalistic model of care. We were the authority, the decision-makers. However, in an era where patients can access a world of information online, I’ve learned that this approach is not just ineffective; it’s the primary reason doctors lose the trust and loyalty of the peopl…
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Running a dental practice comes with endless challenges from insurance and billing headaches to patient confusion and team miscommunication. In this episode of The Dental Brief, host Patrick Chavoustie talks with Shelbey Arevalo of Elite Dental Systems about how dentists can streamline their operations and improve profitability. Shelbey shares prac…
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I’ve been a dentist for a long time, and I’ve learned that the most important tool I have isn’t a drill or a scaler—it’s my ability to listen. In this episode, I want to share a story about a patient who came to me with a seemingly simple request: to fix a single broken tooth. However, what he really needed was a full-mouth rehabilitation. It was a…
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Have you ever had a patient so consumed by fear that they can't hear a word you're saying? I see it all the time, in my practice. These patients arrive with unbelievable stress, unable to think, talk, or make decisions about their own health. In this episode, I want to share the exact communication strategy I've developed over decades to break thro…
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Struggling with messy, time-consuming implant restorations? In this episode, host Patrick Chavoustie is joined by Dr. Michael Lowe, creator of Tefball, who explains how this innovative tool is revolutionizing implant dentistry. Discover how it speeds up procedures and keeps every restoration cleaner and more hygienic for your patients. Here’s what …
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For years, I've noticed how well-meaning dentists and their teams create a stressful environment for their patients without even realizing it. We think we're protecting them by softening the truth or avoiding difficult conversations. But what if I told you that this very act of clarity-avoiding is the most toxic thing you can do for your patient re…
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Time is the one resource we can never get back. In my decades of practicing periodontics and implant dentistry, I've learned that how we manage time doesn't just affect our bottom line—it fundamentally shapes the patient experience and defines our professional integrity. In this episode, I share why running on time isn't just good practice manageme…
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In this episode, host Patrick Chavoustie is joined by Dr Derek Giddon, founder of AirPay Dental who shares how automation can solve one of dentistry’s biggest admin headaches: Insurance verification. They discuss how practices of all sizes can save time, reduce errors, improve staff efficiency, and boost patient satisfaction using the latest techno…
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For over forty years, I've started every single day in my practice with two simple words: "It's Showtime." This isn't just a catchphrase; it's a philosophy I learned from my mentor, Dr. Myron Finkel, and it has been the cornerstone of my career. It's about leaving everything else at the door and dedicating every ounce of my energy to the patient in…
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As a dentist with decades of experience, I’ve come to realize a profound truth: our success isn’t just about clinical skill. It’s about the human connection we build with our patients and our team. In this episode, I want to share a personal philosophy that has transformed my practice and my life: the idea of “being the gift.” It’s about showing up…
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In this episode, host Patrick Chavoustie is joined by Dr. Reed Faldet who shares how dentists can build wealth, control, and long-term cash flow by owning or investing in commercial real estate. From buying your first practice building to partnering on larger properties, they cover strategies that can help dentists stop renting, reduce risk, and cr…
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Have you ever walked into a medical office and felt… underwhelmed? Perhaps the landscaping was neglected, the waiting room was sterile and uninviting, or you were met with a less-than-enthusiastic greeting. It’s these “little things” that can make or break a patient’s experience, and in my years of practice, I’ve learned that they are just as impor…
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About This Episode In my years of practice, I've learned that the key to a successful and fulfilling dental practice goes far beyond clinical excellence. It's about creating an unparalleled patient experience. In this episode, I share my philosophy of treating people, not just patients, and how I've transformed my practice by applying the principle…
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After four decades in dentistry, I can tell you that the most challenging conversations are not with patients, but with my own team. Letting an employee go is a decision that weighs heavily on any practice owner. In this episode, I want to share a perspective that might surprise you: it's rarely about performance. In my experience, when I've had to…
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In this episode, host Patrick Chavoustie is joined by Dr. Dan Butterman from Spear Education who shares insights from his 30+ years in dentistry on mastering clinical skills, improving case acceptance, and implementing systems. They discuss how Spear Education helps dentists elevate their skills, reduce stress, and achieve better patient outcomes. …
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After more than three decades in dentistry, I've seen firsthand what separates a good practice from a truly great one. And I can tell you, it isn't the latest technology or the most complex surgical skills. The single most important person in my practice—the one who drives our success and ensures our patients stay healthy for life—is the dental hyg…
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As a dental practice owner, I really know how disruptive and demoralizing staff conflict can be. It can poison the atmosphere, tank productivity, and even cause you to lose great team members. For years, I struggled with this myself, until I discovered a powerful framework that transformed my practice from a place of tension into a beacon of collab…
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In this episode, host Patrick Chavoustie is joined by Brenda McNulty from DSO FACTS who shares her 30+ years of experience helping dental practices streamline systems, hold teams accountable, and reduce stress. We explore the biggest challenges dental practice owners face and how to tackle them effectively. Here’s what they cover: – Brenda McNulty’…
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I’ve spent my career building and leading dental practices, and I’ve discovered a fundamental truth: only a tiny fraction of businesses (around 2-5%) operate at their full potential. Why? Because most of us are putting our team members in the wrong seats. We hire for a role, but we fail to ask if that role truly aligns with the individual’s unique,…
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For years, I struggled with the same frustrations that many practice owners face: high turnover, team drama, and the constant feeling that I had to do everything myself. I was a classic micromanager, and it was burning me out. But then, I discovered a simple yet powerful concept that changed everything: Radical Trust. In this episode, I want to sha…
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In this episode, host Patrick Chavoustie is joined by Dr. Lincoln Harris from RipeGlobal who dives into the challenges new dentists face after dental school and how to bridge the training gap. Learn how simulation, repetition, and mentorship can fast-track your skills and give you the confidence to thrive in real practice. Here’s what they cover: –…
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As a dental practice owner, I used to dread difficult conversations with my team. The thought of confrontation was uncomfortable, and it felt easier to sweep issues under the rug. But I quickly learned that avoiding these conversations was the fastest way to stunt our growth. In this episode, I want to share with you a mindset shift that has transf…
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In my years of practice, I've seen countless dental offices make the same costly error—a $50,000 mistake that contributes to a staggering 90% failure rate. It has nothing to do with clinical skill and everything to do with a role most practices don't even know they're missing. In this episode, I pull back the curtain on the one position that can tr…
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In this episode, host Patrick Chavoustie is joined by Dr. Tyler Hales who shares insights many dentists overlook about the business side of dentistry. Learn decisions and strategies that can make or break your profitability, team efficiency, and long-term success. These tips will challenge the way you think about running a dental practice. Here's w…
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As a dentist and practice owner, I've learned that building a successful team goes far beyond clinical skills. It's about creating a culture of excellence, and that starts with having a clear set of core values. In this episode, I want to share the five core values that have been the bedrock of my practice and have helped us deliver a world-class p…
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I've learned something crucial in my years of practice management: the difference between successful practices and struggling ones often comes down to one simple thing - a clear mission statement. In this episode, I share why I believe every practice, regardless of size or specialty, needs what I call a "statement of purpose" that serves as their N…
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In this episode, Dr. Addison Killeen shares key lessons on leadership in dentistry. Learn how to guide your team, make confident decisions, and build a practice that runs smoothly without burning you out. Here’s what they cover: Leadership mistakes dentists make. Mentoring and developing your team. Practical strategies to improve daily practice ope…
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