Best Nordic Summit Podcasts (2025)

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'Alaska Airlines' Atmos Rewards: A New Era 55:02

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1d ago55:02

55:02

In this episode of the Loyalty Leaders Podcast, David Feldman speaks with Gary Leff about the recent changes to Alaska Airlines' loyalty program, Atmos Rewards, following its merger with Hawaiian Airlines. They discuss the evolution of loyalty programs, the importance of customer trust, and how Alaska Airlines has maintained a strong reputation amo…

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From Legacy to Leadership: The Evolution of Loyalty in Airlines with LPS & AWS 38:30

9d ago38:30

38:30

In this conversation, David Feldman discusses the challenges and advancements in loyalty technology with Christian Gerlich from Loyalty Partner Solutions and Massimo Morin from AWS. They explore the pain points of legacy systems in loyalty programs, the shift towards cloud solutions, and the operational advantages of modern platforms like LPS FLITE…

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Sara Beykpour: The Next Chapter in News Aggregation 51:31

14d ago51:31

51:31

In this episode, host Nikita Roy is joined by Sara Beykpour, co-founder and CEO of Particle News — the AI-powered news aggregator. Launched in November 2024, Particle blends multi-perspective coverage, concise AI-generated summaries, and a bias meter that makes framing visible, giving readers both speed and trust in the same experience. Key topics …

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Unlocking the Value of Loyalty Programs 41:46

15d ago41:46

41:46

In this episode of the Loyalty Leaders Podcast, David Feldman and Len Llaguno discuss the often misunderstood financial aspects of loyalty programs. They explore the misconceptions surrounding loyalty as a cost center, the importance of proving and improving ROI, and the role of actuaries in loyalty management.…

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Elevating Guest Experience in Hospitality 25:15

26d ago25:15

25:15

In this episode of the Loyalty Leaders Podcast, David Feldman speaks with Caitlin Wildenstein, Director of Loyalty at AKA Hotels, about the importance of emotional engagement in hospitality, the unique approach of AKA Hotels in providing personalized guest experiences, and the challenges and opportunities of running a boutique hotel loyalty program…

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Unlocking Loyalty: The Emotional Connection 40:33

1M ago40:33

40:33

In this episode of the Loyalty Leaders Podcast, David Feldman and Mark Ross-Smith discuss the evolution of loyalty programs, focusing on the differences between transactional and emotional loyalty. They explore how regional differences impact consumer behavior, particularly in the hospitality and airline industries. The conversation highlights the …

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Announcing Loyalty Summit Asia-Pacific 23:26

1M ago23:26

23:26

In this episode, David Feldman and Nik Laming discuss the upcoming Loyalty Summit Asia Pacific, highlighting the regional differences in loyalty programs compared to the Americas and Europe. They explore the balance between transactional and emotional loyalty, the impact of technology on loyalty programs, and the concept of lifestyle programs. The …

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Florent Daudens: How Open-Source AI Puts Newsrooms Back in the Driver’s Seat 1:04:24

1M ago1:04:24

1:04:24

What if the future of journalism isn’t locked behind the paywalls of big tech companies, but freely available to every newsroom willing to embrace it? Too often, the conversation around AI in newsrooms centers on big tech, like OpenAI’s ChatGPT or Google’s Gemini. These are powerful tools, no doubt but they come with caveats: mainly cost, limited t…

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Nordic Hotels and Airline Loyalty 30:58

2M ago30:58

30:58

On Episode 61 of the Loyalty Leaders Podcast, Tommy Danielsen chats with Christian Kamhaugabout the evolving landscape of the Nordic hospitality and airline industries. They delve into the significance of breakfast in Nordic hotels, the recent changes in SAS's ownership and strategy, and the introduction of new aircraft to enhance SAS's operations.…

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Fabian Heckenberg, Naja Nielsen & Gard Steiro: The Hard Truths About AI Every Newsroom Leader Can’t Ignore (Recorded Live at Nordic AI in Media Summit 2025) 40:21

2M ago40:21

40:21

In this live episode of Newsroom Robots, host Nikita Roy moderates a panel discussion recorded at the Nordic AI and Media Summit in Copenhagen. The conversation features Gard Steiro (Editor-in-Chief and CEO of VG in Norway), Fabian Heckenberger (Managing Editor and Senior Editor for AI at Süddeutsche Zeitung in Germany), and Naja Nielsen (Media Dir…

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From Boring to Brilliant: How Neoday is Reinventing Loyalty with Gamification and Psychology 20:11

2M ago20:11

20:11

On Episode 60 of the Loyalty Leaders Podcast, Nik Laming chats with Kim van der Zande, CCO of Neoday, at Loyalty Summit London. They explore how Neoday is using psychology, gamification, and AI to drive short-term R.O.I. and long-term engagement, transforming loyalty into a powerful revenue engine. Kim also shares how AI and machine learning are en…

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Scaling Loyalty Through Tech: How Qiibee is Reinventing Loyalty Partnerships 23:59

2M ago23:59

23:59

On Episode 59 of the Loyalty Leaders Podcast, Phil Rubin chats with Gabriele Giancola, CEO of Qiibee, at Loyalty Summit London. They discuss the future of loyalty and technology, diving into how Qiibee uses blockchain-backed infrastructure to simplify and scale loyalty partnerships- making it easier for brands to onboard and integrate. From real-ti…

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KM MALTA AIRLINES: FAIRNESS & TRANSPARENCY IN LOYALTY PROGRAMS 28:34

2M ago28:34

28:34

In Episode 58, Phil Rubin caught up with Oliver Ross, Head of Loyalty at KM Malta Airlines, at the London Loyalty Summit, to talk about Europe's newest flag carrier, the advantage of being a small carrier, transparency in loyalty, and ensuring members understand the value of accrual and a program's value proposition.…

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Gina Chua: Where Journalism’s Value Lives When AI Tells the Story 51:15

2M ago51:15

51:15

In this live episode, host Nikita Roy sits down with Gina Chua, Executive Editor of Semafor, recorded at an event at New York University hosted in collaboration with the AI networking group, Humans in the Loop. Gina brings a uniquely expansive lens to the AI conversation, grounded in her leadership across global newsrooms—from Reuters and The Wall …

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SAS EuroBonus: Alliance Transition & Business Class Updates 22:13

3M ago22:13

22:13

In Episode 57, Founder of Loyalty Summit, Tommy Danielsen caught up with Aron Backström, Vice President Product & Loyalty at SAS, to talk about the EuroBonus transition to SkyTeam, the Friends with Benefits partnership with Scandic Hotels, and updates to lounges and business class.

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Zach Seward: How a Five-Person AI Team Is Powering Innovation at The New York Times 58:35

3M ago58:35

58:35

In this live episode, host Nikita Roy sits down with Zach Seward, Editorial Director of AI Initiatives at The New York Times, recorded at the ONA x Newsroom Robots AI Leadership Summit in Detroit. With a background that spans journalism, product, and executive leadership, Zach brings a rare blend of newsroom insight and entrepreneurial thinking to …

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Cheryl Phillips: How AI Is Uncovering Hidden Stories in Local Government 51:01

3M ago51:01

51:01

When officials in Santa Clara County (home to Silicon Valley) publicly proclaimed they were not sharing data with U.S. Immigration and Customs Enforcement, they likely did not expect to be caught in a contradiction. Yet behind the scenes, those same officials had recently signed new contracts with the federal agency — a fact that might have remaine…

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EXEC Interview: James Curry 37:22

3M ago37:22

37:22

In Episode 56, Global Chair of Loyalty Summit, David Feldman caught up with James Curry, VP Product & Member Engagement at Emirates, to talk about Emirates Skywards, changes to the program, and how Emirates are leveraging the frequent flyer program to engage both high-valueas well as infrequent flying members.…

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Incentivizing Loyalty 47:09

3M ago47:09

47:09

In Episode 55, Global Chair of Loyalty Summit David Feldman chats with Dave Grossman, CEO & Founder of MilesTalk, about whether hotel, casino and airline loyalty programs are winning customer loyalty or leaving money on the table.

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VIP Guests & Elite Benefits 1:11:06

4M ago1:11:06

1:11:06

In Episode 54, Global Chair of Loyalty Summit David Feldman chats with VIP Luxury Travel expert, Michael Trager, about elite status, benefits, and whether hotel loyalty programs still matter.

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EXEC Interview – Nik Laming 28:57

4M ago28:57

28:57

In Episode 53, Global Chair of Loyalty Summit David Feldman chats with loyalty expert, Nik Laming, about Loyalty Myths, the Business of Loyalty, and the upcoming Loyalty Summit in London.

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Loyalty Summit London 27:07

4M ago27:07

27:07

In Episode 52, Global Chair of Loyalty Summit David Feldman sits down with Chair of Loyalty Summit EMEA, Harald Deprosse, to chat about the agenda for the upcoming Loyalty Summit in London.

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U.S. Airline Loyalty & AKA Hotels 46:48

4M ago46:48

46:48

In Episode 51, Global Chair of Loyalty Summit, David Feldman, caught up with Brian Sumersfrom The Airline Observer to talk U.S. Airline Loyalty. And Dave Andreadakis chatted with Caitlin Wildenstein from AKA Hotels & Residences about how AKA leverages loyalty with their guests.

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Loyalty Leaders: What does Loyalty Mean? 41:50

5M ago41:50

41:50

In Episode 50, Guest hosts Phil Rubin and Dave Andreadakis caught up with Claudia Infante from Margaritaville and Allison Ferguson from Honda at the Loyalty Summit CXM in Los Angeles, to chat about what Loyalty means to them and their customers.

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Stockholm Re-Cap and Executive Interview: Shyam Shah 50:45

5M ago50:45

50:45

In Episode 49, Guest host Dave Andreadakis caught up with Charlie Hills to talk all things loyalty from Loyalty Summit CXM in Stockholm, and and got a chance to sit down with Shyam Shah from Loyalty Juggernaut

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Scandinavian Loyalty 47:55

5M ago47:55

47:55

In Episode 48, Founder of Loyalty Summit Tommy Danielsen talks Scandinavian Loyalty with Håvard Hovdahl from Strawberry, and Kristian Marthinsen from Oculus, at the recent Loyalty Summit CXM in Stockholm.

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MEGA Episode: Southwest Airlines – Part 2 59:03

5M ago59:03

59:03

In Episode 47, Global Chair of Loyalty Summit David Feldman chats with Henry Harteveldt, Travel Industry Analyst and President of Atmosphere Research Group, about the new changes at Southwest Airlines and what it means from the industry perspective.

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Kasper Lindskow: Building a Scalable AI Infrastructure at Denmark's JP/Politikens Media Group 59:47

6M ago59:47

59:47

When it comes to AI adoption, experimentation is easy—scaling is hard. So, what is the difference between AI projects that fade out and those that transform newsrooms? A strong infrastructure. In this episode of Newsroom Robots, Kasper Lindskow, the head of AI at JP/Politikens Media Group joins host Nikita Roy. Kasper shares how as one of Denmark's…

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MEGA Episode: Southwest Airlines – Part 1 38:36

6M ago38:36

38:36

In Episode 46, Global Chair of Loyalty Summit David Feldman chats with Gary Leff, Author of View From The Wing, about the new changes at Southwest Airlines and what it means for both the airline and frequent flyers.

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How to improve CLV and Loyalty in the Emerging Cannabis Market 34:53

6M ago34:53

34:53

In Episode 45, Guest Host Dave Andreadakis, Chief Growth Officer at Bluewater, caught up with Joe Hodas from Wana Brands, and Len Llaguno from Kyros, at the recent Loyalty Summit CXM in Los Angeles. First up Dave and Joe discuss how the emerging cannabis industry is approaching customer loyalty.

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Bringing Loyalty to Life 53:36

6M ago53:36

53:36

In Episode 44, Guest Host Marc Berman, CEO and Managing Partner at The Mallett Group, chats with Jodi Rausch, Managing Director at Concentrix Catalyst. Dave Andreadakis from Bluewater then chats with Roger Williams from Marigold, about the impact AI will have on loyalty operations. First up – Marc and Jodi discuss how to work with brands to bring l…

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Rune Ytreberg and Lars Adrian Giske: How iTromsø is Building an AI-Ready Foundation for News 51:48

6M ago51:48

51:48

Imagine a newsroom where AI agents assist with reporting, actively surface leads, analyze government data, and help journalists navigate complex investigations in real time. Norway’s iTromsø is laying the groundwork for exactly that. In the second part of this episode with Rune Ytreberg, head of data journalism at iTromsø, and Lars Adrian Giske, he…

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Loyalty Propositions Across Brands 50:06

6M ago50:06

50:06

In Episode 43, Guest Host Lars Holmquist, Managing Partner at The Mallett Group, chats with Pam Piligian, Chief Marketing Officer at Navy Federal Credit Union, and Dave Canty, Head of Loyalty at Bilt, at the recent Loyalty Summit CXM in Los Angeles. First up – Lars and Pam discuss how Navy Federal is implementing a loyalty proposition without point…

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Technology, Data & Customer Insights 53:28

6M ago53:28

53:28

In Episode 42, Guest Host Dave Andreadakis, Chief Growth Officer at Bluewater, chats with Brad Macdonald, Vice President of Loyalty Strategy at Epsilon, and Yuping Liu-Thompkins, Founder & Director of Loyalty Science Lab at Old Dominion University at the recent Loyalty Summit CXM in Los Angeles. First up – Dave and Yuping Liu-Thompkins discuss how …

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Rune Ytreberg & Lars Adrian Giske: Building AI Tools for Investigative Journalism in Local News 46:50

6M ago46:50

46:50

Translating a journalist's gut instinct into code—is it possible? In Norway, iTromsø—a long-standing regional newspaper known for its investigative journalism and deep local coverage—has found a way. Their AI system, DJINN (Data Journalism Interface for News Gathering and Notification), acts like an experienced beat reporter, scanning hundreds of m…

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Trust & Privacy & Data in Loyalty 44:56

7M ago44:56

44:56

In Episode 41, Founder & CEO of the Wise Marketer Group – Bill Hanifin, chats with Jodi Daniels, Founder & CEO of Red Clover Advisors, and Whitnee Hawthorne, Global Head of Travel & Hospitality at Snowflake at the recent Loyalty Summit CXM in Los Angeles. First up – Bill and Jodi discuss the importance and relevance of Trust and Privacy in loyalty …

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Neil Brown: The Pulitzer Prizes, AI Transparency, and Journalism’s Next Evolution 42:43

7M ago42:43

42:43

Neil Brown, president of The Poynter Institute and former chair of the Pulitzer Prizes, joins host Nikita Roy to discuss the Pulitzer Board's decision to require AI disclosure in prize submissions. In 2024, two Pulitzer Prize winners disclosed using AI in their work - City Bureau and Invisible Institute used machine learning to analyze police misco…

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Executive Interview – Allison Ferguson, Head of Loyalty - Honda 24:06

7M ago24:06

24:06

In Episode 40, Loyalty Summit Global Chair David Feldman and Chair of Loyalty Summit CXM Los Angeles, Phil Rubin, chat with Allison Ferguson from Honda about how Honda is leveraging loyalty to pursue a new route to transforming the customer experience for its customers

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Executive Interview – Claudia Infante, Chief Data Officer - Margaritaville 19:43

8M ago19:43

19:43

In Episode 39, Loyalty Summit Global Chair David Feldman and Chair of Loyalty Summit CXM Los Angeles, Phil Rubin, chat with Claudia Infante about how Margaritaville is engaging and balancing the loyalty game in a non-traditional way to capture emotion and connection to enhance revenue and profitability…

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British Airways Program Changes – Has BA Overplayed Their Hand? 33:50

8M ago33:50

33:50

In Episode 38, Loyalty Summit Global Chair David Feldman chats with editor of Head for Points, Rob Burgess, about the changes to status qualification with British Airways.

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Upasna Gautam: The Product Manager's Guide to AI in News 40:00

8M ago40:00

40:00

Upasna Gautam, Senior Platform Product Manger at CNN and Chair of the Board of Directors at the News Product Alliance, joins host Nikita Roy to discuss her framework for AI integration in newsrooms. In this episode, Gautam breaks down her three-question approach to AI implementation and shares insights from building CNN's content management platfor…

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MEGA EPISODE – Airline Loyalty Updates with Gary Leff 56:13

9M ago56:13

56:13

In Episode 37, Loyalty Summit Global Chair David Feldman caught up with loyalty thought leader and frequent flyer program expert Gary Leff to talk about this week’s big loyalty program updates and announcements from Alaska, American, and Southwest.

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Loyalty Reality – The Many Roles of a Loyalty Manager 37:29

9M ago37:29

37:29

In Episode 36, Loyalty Summit Global Chair David Feldman caught up with loyalty mentor Henry Christian to talk about the many faces and hats of a typical loyalty manager, as well as tips and tricks to navigate the complex role of running loyalty in an organization.

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Wrapping up with Guro and Vivian 19:19

9M ago19:19

19:19

In this ninth and last episode of this 2024 podcast series, Benedikt Bergmann and Ulrikke Akerbæk are joined by their fellow committee members, Guro Faller (LinkedIn) and Vivian Voss (LinkedIn). We talk numbers; how did we do in Oslo compared to the other countries? And is the goal to grow even bigger next year? And speaking about next year, have y…

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Event Preview – Loyalty Summit CXM Los Angeles 33:26

9M ago33:26

33:26

In Episode 35, Loyalty Summit Global Chair David Feldman and Chair of Loyalty Summit CXM Phil Rubin, preview the upcoming Loyalty Summit CXM in Los Angeles and discuss current trends that you can expect to see in the discussions at the event.

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Mark (attendee) and Jonas (volunteer) 13:11

9M ago13:11

13:11

In this eight episode, Malin Martnes and Benedikt Bergmann are joined by guests, Mark Christie (LinkedIn) and Jonas Rapp (LinkedIn). The first part of the episode, we talk about the different conferences that are coming up that we are involved in and are going to. And did Benedikt spill the beans on something he shouldn't have? The second half we d…

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Agnes Stenbom: Reimagining News Through the Eyes of Gen Z 47:39

9M ago47:39

47:39

Agnes Stenbom, Sweden’s AI Person of the Year and Head of IN/LAB and Trust Initiatives at Schibsted Media, joins host Nikita Roy to discuss how one of the Nordic region’s largest media groups is innovating with AI to reach underrepresented audiences and build trust in journalism. Stenbom is also an industry doctoral candidate researching AI in jour…

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Executive Interview: Alyssa Callahan 17:29

9M ago17:29

17:29

In Episode 34, at the recent Loyalty Summit in Chicago, Nik Laming chatted with Alyssa Callahan, who is the Vice President of Marketing at TravelCenters of America. Nik and Alyssa explored the business of loyalty programs across different verticals including hospitality, retail, and convenience.

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Lise (sponsor) and Pauline (speaker) 6:41

9M ago6:41

6:41

In this seventh episode, Malin Martnes and Benedikt Bergmann are joined by guests, Lise Eastgate (LinkedIn) and Pauline Kolde (LinkedIn). Pauline shares her experience as a speaker, and an attendee 😜, and Lise talks about what Itera gets out of being a sponsor for Nordic Summit, and why there were as many as 15 people from Itera attending this even…

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Melissa (attendee) and Daniela (attendee) 6:07

10M ago6:07

6:07

In this sixth episode, Ulrikke Akerbæk and Benedikt Bergmann are joined by guests, Melissa Hale (LinkedIn) and Daniela Hvistendahl (LinkedIn). Tune in to hear what freaked Melissa and Ulrikke out so much, and what Daniela thinks about being an attendee at this event. During Nordic Summit 2024 in Oslo we recorded a bunch of podcast episodes with a v…