The MSP Sales Podcast digs into the philosophy, strategy, sales training, and techniques that allow a managed service provider to meet their maximum sales potential. For managed service providers who want to scale, we’ll discuss the critical systems that must be in place for every MSP to succeed. We’ll be joined by industry specialists in the IT industry to offer their expert insights. Hosted by Brian Gillette, his own unique and proven empathy-driven sales philosophy has helped generate mil ...
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Msp Business Strategy Podcasts
Sunny’s Silver Linings is a Top MSP Channel Podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP and Talent-based topics, including MSP services, cybersecurity, customer service, and strategies to achieve growth and success in the channel. Listen now to take your business to the next level! https://hubs.ly/Q02DrxnQ0
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"Fireside MSP" is a warm, engaging podcast brought to you by the Managed Service experts at XenTegra, where technology meets conversation around the virtual fireside. Each episode dives deep into the world of managed services, exploring the latest trends, solutions, and innovations that are shaping the future of technology. Hosted by seasoned professionals from XenTegra and featuring occasional guest appearances from our industry partners, "Fireside MSP" aims to demystify the complex world o ...
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Podcasts, articles, and reference materials for Managed Service Providers. Brought to you by James Kernan and produced by Kernan Consulting.
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In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.
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Raising Tech is your guide to understanding the role technology plays in your community, where to invest to transform culture, and how to bring your team and residents along the journey. Tune in to explore the latest tech trends, dive into hot topics, and hear from industry experts, community leaders, and innovative vendors shaping the senior living tech landscape. Each episode is packed with practical insights and real-world stories to help you spark change and level up your community’s tec ...
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A podcast for MSPs and B2B business owners who want to scale sales. Repeatable Revenue is hosted by Ray J. Green, an investor, entrepreneur, and strategic growth advisor to MSPs and B2B businesses. He's led national small business for the U.S. Chamber of Commerce, run turnarounds as a CEO for private equity groups, and advised 100s of MSPs and B2B businesses on how to build sales teams and scale sales from Cabo, where he now lives with his family. This podcast is a collection of interviews, ...
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The Small Business Cyber Security Guy | UK Cybersecurity for SMB & Startups
The Small Business Cyber Security Guy
The UK's leading small business cybersecurity podcast helping SMEs protect against cyber threats without breaking the bank. Join cybersecurity veterans Noel Bradford (CIO at Boutique Security First MSP) and Mauven MacLeod (ex-UK Government Cyber Analyst) as they translate enterprise-level security expertise into practical, affordable solutions for UK small businesses. 🎯 WHAT YOU'LL LEARN: - Cyber Essentials certification guidance - Protecting against ransomware & phishing attacks - GDPR comp ...
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Here's where you can download and digest your best bits of MSP marketing in simple steps for sustainable success. Presented by Mike Knight MBA FCIM (an elected Fellow of the Chartered Institute of Marketing with over 25 years of experience owning a marketing business) who has helped thousands of businesses and MSPs all over the world since 1998. As well as helping MSP owners grow via referral marketing, MKLINK have helped many MSP owners scale rapidly via with mergers and acquisitions as well.
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Felicia King is an internationally recognized CISO and considered to be one of the top network layer security strategists in the U.S. Since launching in 2004 on the WGTD network, her Breakfast Bytes podcast has focused on information security risk management and the issues business leaders need to be aware of to benefit from the challenges others have faced. Learn about the most effective approaches, what you can do to mitigate risk, and how to protect your most valuable assets, your data, a ...
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Business is a battle, and we came here to WIN! Carrie and Ian Richardson are partners and serial entrepreneurs who specialize in strategic growth and exit planning for SMBs. Every week, we ask business owners and leaders two important questions: "What's Important Now?" "How are you winning?" Created by entrepreneurs who love strategy, sales and strategic selling, we interview business owners and sales leaders at all stages of growth across multiple industries. Learn from experts sharing thei ...
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The podcast that helps MSPs get ahead. Join Brendan Ritchie each week to hear the latest news, insights, and opinions that matter to people working in Managed Service Providers (MSPs) and telcos in Australia and New Zealand. Insights as a Service is the podcast that pulls together the key industry talking points and combines them with real world experiences shared by industry leaders to deliver value to professionals working in tech. Each episode is made possible by the microphones, studio s ...
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Hosted by Dan Tomaszewski, The Powered Services Pro podcast is your high-voltage source for all the cutting-edge trends and electrifying information you need to supercharge your MSP. Plug into vital industry strategies and insights while diving into the hottest topics shaping the channel—whether it's tapping into new markets, leveraging advanced tools, or adopting forward-thinking strategies. Tune in to power up your MSP!
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Kiss my SaaS is a podcast for the modern MSP. Together with industry experts, peers and all-star guests, we’re here to tackle the realities of building a future-proof MSP cloud business with no filter. Each episode is packed with real-life stories, insights and advice to ensure you can do More. Music playlist: https://open.spotify.com/playlist/6qJdsbLlGKH3CV1kVJa07J?si=58854c2b3d4d445c
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Beyond the Ticket helps business leaders understand what great IT support should look like. Tired of slow responses, tech talk you don’t understand, or cybersecurity gaps that keep you up at night? We break it down simply—real stories, practical advice, and insider tips from the world of managed IT. From protecting your data to building a reliable tech foundation, we show you how the right MSP can be a game changer for your business. No fluff—just clarity, strategy, and peace of mind.
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Frankly IT is the straight-talk podcast for IT leaders who want to boost the performance and efficiency of their technical teams. Tackling everything from service desk and IT project management to tech and business trends that are changing the way you work, we go off the beaten path to bring you interviews, insights, and analysis from worldwide experts and fellow tech leaders who’ve cracked the success code. Featuring practical tips and news you can use, each bi-weekly episode will leave you ...
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This is the audio feed from Lois Law Firm’s popular webinar training series. Every month the Firm’s attorneys present different topics in workers’ compensation. Meant as a 101 level training course, the attorneys present a fresh take on common issues in workers’ compensation defense. Special Reports and Presentations: When emerging legal issues arise that impact employers, Lois Law Firm publishes special presentations. These special events, hosted by attorneys and presented in plain English, ...
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Hosted by Acuative CRO Sean Jensen and COO Chad Mead, Sales Hustle and Ops Muscle takes a deep dive into the contrasting yet complementary worlds of sales and operations. This podcast blends thought-provoking dialogue with real-world applications, offering a behind-the-scenes view of leadership in the tech-driven managed services industry. Featuring diverse guests and covering key topics in technology and business, Sean and Chad share their perspectives on building synergy between strategy a ...
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PRO Unlimited offers purely vendor-neutral Managed Service Provider (MSP) and Vendor Management System (VMS) solutions for the e-procurement and management of contingent labor, 1099/co-employment risk management, and third-party payroll for client-sourced contract talent.
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Welcome to Channel Journeys, THE podcast for channel sales and marketing professionals that will enable and inspire you to create your best channel journey ever. Meet and learn from channel experts who share their channel journeys and lessons they’ve learned along the way. We’ll cover a wide range of topics to address challenges including how to make your channel team more effective, how to reach more customers by finding the right partner, and how to make your own channel journey more succe ...
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Practice Leading is for emerging and curious practice leaders of Microsoft partner businesses. I’m Neil Benson and, if you’re anything like me with an unquenchable curiosity and zero tolerance for BS, you’ve come to the right place. Together we’ll learn from innovators and investors, executives and entrepreneurs, and business leaders and business coaches that have already left their stamp on the world and those that are exploring new and smarter ways building their businesses. Whether it’s g ...
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Talking Talent Solutions is a podcast from DZConneX, a leading international total talent solution provider and outsourcing company owned by Day & Zimmermann. Each episode of this podcast will highlight how Total Talent Solutions – which include MSP, RPO, direct sourcing, consulting, and more – can help organizations across industries solve complex talent needs while helping decrease their costs and improve their business operations. Subscribe to this series to learn the benefits of a holist ...
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Solving Temporary Staffing Problems
Jean-Paul Renard | CEO Distinctive Workforce Solutions & Distinctive Personnel
Welcome to the number one podcast for solving problems related to your Temporary Staffing Programs. Jean-Paul Renard, industry legend and CEO of Distinctive Workforce Solutions (DWS), reveals the secrets and best practices of properly managing a temporary staffing program (Workforce, Suppliers and Technology), so that companies can cut cost, improve fulfillment, build better partnerships with their supplier bases, and ultimately reduce the number of challenges that come with managing tempora ...
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The Storage Mavericks Podcast is a must-listen for self storage owners who want to increase the value of their storage facilities. Hosted by Brandon Breshears, who brings a wealth of experience in both real estate and running a successful local marketing agency that helps local businesses attract more customers. This podcast is focused on helping self storage owners improve their marketing and systems to attract more clients and maximize profits. Each episode is packed with actionable insigh ...
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Travis Springer on Building Client Relationships and Adapting MSP Strategies Post-COVID
20:11
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20:11Travis Springer, president of Sagiss, a managed services provider based in Dallas, shares insights into his leadership journey and the unique approach his company takes in the IT services industry. Since taking over just before the COVID-19 pandemic, Travis has led a team of over 20 professionals, helping clients navigate significant challenges, in…
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Mastering Brand Differentiation: Strategies for IT Services in a Crowded Market with Angelo Ponzi
19:43
19:43
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19:43Angelo Ponzi, a seasoned marketing strategist with over 30 years of experience, discusses the challenges of brand differentiation in the crowded managed services provider (MSP) and IT services market. He emphasizes the importance of moving away from company-centric messaging, which often leads to a homogenized market where all providers sound the s…
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Overview: In this episode of the SMB Community Podcast, hosts Amy and James discuss various topics relevant to the IT professional community. A significant segment is dedicated to addressing the ongoing debate of per seat versus per device pricing models in Managed Service Providers (MSP), emphasizing the evolving nature of MSP pricing strategies. …
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AI Reshaping Tech: Corporate Overhauls, Cyber Resilience, and the Battle Over Software Support
16:28
16:28
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16:28AI-driven transformation is underway as over half of tech and media firms plan major organizational restructures to integrate artificial intelligence, despite the high failure rate of early pilot programs. Salesforce expects AI to handle 50% of service calls by 2027, while Business Insider is quietly using AI to draft articles. Fiverr’s "AI-first" …
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I analyze a case study of a $7 million MSP owner whose close rates were declining despite having good reps and processes. What I discovered during our audit was that they had one rep who was phenomenal at opening deals through LinkedIn prospecting and another who was excellent at closing, but both were trying to handle the entire sales cycle from l…
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Kevin Blake: From Founder to Scalable MSP Leader & AI Innovator
25:33
25:33
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25:33What does it take to transform from an indispensable founder to a scalable leader? In this episode, Kevin Blake shares his powerful journey from building ICS and selling it, to guiding MSPs on leadership, delegation, and the next big frontier: AI. Key Highlights: Kevin’s story of building and eventually selling ICS. The pivotal lesson: why being re…
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107. The AI Culture Shift with Steve Mika
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37:38Host Amber Bardon sits down with Steve Mika, the commercial lead for Data & AI at Fresche Solutions, a Microsoft-focused data and AI consulting firm. Together, they break down the current and future state of AI in senior living, focusing on realistic, strategic implementation that can drive outcomes. Steve dives deep into how senior living operator…
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OpenAI's Developer Mode Launch, Microsoft Copilot Free Access, and AI Licensing Chaos
17:15
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17:15OpenAI has launched a beta version of Developer Mode for ChatGPT, which allows developers to utilize full read and write support for model context protocol tools. This new feature promises to enhance automation capabilities, enabling developers to create connectors for various applications, such as updating JIRA tickets or triggering workflows in s…
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Unlock the Power of AI for Partner Success with Jessica Baker
24:04
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24:04If you’ve been listening to the series of Channel Journeys podcasts recorded at ChannelCon, you’ll know that there was a lot of conversation around AI. One of the most important and valuable discussions for partners and partner managers was around leveraging AI for partner success. At the forefront of innovation around this topic stands Jessica Bak…
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Microsoft’s Office Mandate vs. Remote Growth; AI Model Hacked, Pentagon Struggles with AI Trust
12:01
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12:01Microsoft has announced a new policy requiring employees to return to the office three days a week, citing internal data that suggests in-person collaboration enhances employee engagement and productivity. However, this move comes amidst a growing trend where remote-first companies are experiencing faster growth rates. A report indicates that firms…
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Consulting Careers Decline as AI Takes Over: MSPs Must Adapt to Surging Demand for AI Skills
16:11
16:11
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16:11Small businesses and managed service providers (MSPs) are currently facing a significant labor squeeze, with many unfilled job openings despite a backdrop of economic growth. According to recent reports, a notable percentage of small business owners are struggling to find qualified candidates, particularly in sectors like construction and manufactu…
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Episode 23 - How One MSP Owner’s Sales Shift Grew $70K in MRR (w/ Guest: Craig Bell)
1:05:17
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1:05:17What happens when an MSP owner stops chasing leads and starts shifting how they sell? In Episode 23 of The MSP Sales Podcast, Craig Bell joins Brian Gillette to share the sales shift that added $70K in monthly recurring revenue. This isn’t theory - it’s a real-world story about overcoming stalled deals, reframing the sales process, and finally gain…
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EXPOSED: The £200k Mistake 90% of Small Businesses Make (Dave From IT Isn’t Supposed To Run Your Technology Strategy!)
40:35
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40:35Most small business owners think CIO stands for "Chief I-Fix-Everything Officer" and CISO means "Chief I-Worry-About-Security Officer." In this episode, Noel Bradford (actual CIO/CISO) breaks down what these executive roles actually do and why your business desperately needs this strategic thinking - without the six-figure salary. Discover how frac…
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Tara May on Building a $7M Tech Company with 90% Autistic Employees and a Culture of Kindness
18:13
18:13
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18:13Tara May, CEO of Aspiritech, leads a pioneering tech company where over 90% of the workforce consists of autistic adults. This unique model not only serves a social mission of providing meaningful employment but also leverages the strengths of neurodiverse individuals as a strategic advantage in the tech services sector. Aspiritech specializes in q…
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Unlocking AI for MSPs: Practical Applications, Pricing Shifts, and Real-World Success Stories with Howard Cohen
42:11
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42:11Howard M. Cohen, a seasoned expert in the managed service provider (MSP) sector, discusses the current state and future potential of artificial intelligence (AI) for MSPs. He highlights that while adoption rates are still low, with only a small percentage of partners and customers fully integrating agentic AI, there is a growing interest in practic…
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OpenAI's $100B Restructuring, N-able's AI Standard, Kaseya's Leadership Shift, Adobe's AI Agents
13:33
13:33
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13:33OpenAI has announced a major restructuring plan that involves transferring an equity stake valued at over $100 billion to the non-profit organization overseeing it. This move is part of a broader strategy to transition OpenAI from a non-profit to a public benefit corporation, alongside a tentative agreement to resolve financial issues with Microsof…
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MSP Sales Training: The Secret to Never Leaving a Meeting Empty-Handed
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13:23I share a crucial sales framework that can prevent you from losing deals after what seemed like successful presentation meetings. I explain the "BAMFAM" (Book a Meeting from a Meeting) strategy, which ensures you never leave a proposal meeting empty-handed without either a clear decision or a confirmed next step on the calendar. // Welcome to Repea…
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Oracle's $144B Cloud Bet Amid AI Adoption Decline; Microsoft Partners with Anthropic for Office 365
15:05
15:05
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15:05Oracle Corporation has made headlines with its ambitious revenue projections, forecasting a dramatic increase in its cloud server rental business from $10 billion in fiscal 2025 to $144 billion by fiscal 2030. This growth is attributed to a significant rise in new contracts and a 359% boost in business backlog, largely driven by partnerships with m…
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81 Security Patches + Windows 10’s Final Countdown: What Every Business Owner Must Know
12:50
12:50
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12:50September 2025 Patch Tuesday Show NotesSeptember 2025 Patch Tuesday: Critical Business Update Special Edition with Graham Falkner Microsoft's September Patch Tuesday brings 81 security fixes, including 9 critical vulnerabilities already being exploited by attackers. This episode provides essential business guidance for small business owners navigat…
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Episode 362: Critical Area of Risk Transfer Within New York Workers’ Compensation System
57:07
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57:07In this episode, Greg Lois delves into the critical area of risk transfer within New York Workers’ Compensation system. Whether you’re an attorney, claims adjuster, or employer, understanding risk transfer is essential for minimizing exposure. Join us as we explore practical strategies, legal nuances, and the interaction between workers’ compensati…
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Pentagon Mandates CMMC Compliance, AI-Powered Ransomware Emerges, and Apple's Security Upgrades
15:19
15:19
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15:19The Pentagon has officially mandated the Cybersecurity Maturity Model Certification (CMMC) for defense contracts, transitioning from a policy framework to enforceable requirements. This regulation, set to take effect on November 10, 2025, requires contractors to meet specific cybersecurity benchmarks based on the sensitivity of the information they…
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The AI Evolution from MSP to MIP with Pax8’s Ryan Walsh
37:04
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37:04Are MSPs at a major inflection point of opportunity? According to a new report by Pax8, that’s exactly where they are at and it’s driven by AI. In this latest episode of our ChannelCon series, I have the pleasure of chatting with Ryan Walsh, a previous Channel Journeys guest and distinguished leader in the IT sector as the Channel Chief and Chief S…
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OpenAI's $115B Cash Burn, Klarna's AI Support Fail, and Universities Warn Against AI Overreliance
15:44
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15:44OpenAI has projected a staggering $115 billion cash burn by 2029, raising significant concerns about the sustainability of the AI model market. Despite an anticipated revenue of approximately $13 billion this year, driven largely by ChatGPT, the company faces escalating costs that could lead to a cash burn exceeding $8 billion this year alone. This…
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U.S. Job Market Stalls as AI Hiring Surges; Small Biz Marketing Confidence Plummets
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15:27
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15:27The U.S. job market is experiencing a significant slowdown, with only 22,000 jobs added in August, marking the first net job loss since December 2020. The unemployment rate has slightly increased to 4.3%, indicating a decline in hiring and job seeker enthusiasm. Despite these challenges, the adoption of artificial intelligence (AI) in the labor mar…
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Transforming IT: How AI Integration is Revolutionizing Customer Service in Hotels and Beyond with Ephraim Ebstein
30:32
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30:32Ephraim Ebstein, founder and CEO of FIT Solutions, has successfully built two national IT companies and is now focused on transforming technology into a growth engine for businesses. His organization specializes in integrating artificial intelligence (AI) into various sectors, particularly in the realm of customer service and operational efficiency…
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Exploring AI's Impact on Cloud Adoption: Lessons, Risks, and Real-World Applications with Seth Robinson
36:23
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36:23Seth Robinson, Vice President of Industry Research at CompTIA, joins host Dave Sobel to discuss the intersection of cloud computing and artificial intelligence (AI). They explore the notion that while there is a prevailing narrative about moving from the cloud era to the AI era, many organizations may not have fully optimized their cloud workflows.…
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Gen Z's Cybersecurity Failures, AI Ransomware Emerges, and Intel's Unusual Government Deal
13:44
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13:44Intel's recent agreement with the U.S. government includes a controversial clause that allows the federal government to acquire an additional 5% stake in the company if it loses control of its foundry business. This unusual provision has raised concerns among stakeholders, including investors and employees, as it signifies a level of government int…
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The MSP Growth Strategy No One Talks About (Compounding Wins)
14:05
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14:05I share how downloading a "Couch to 5K" app - despite being able to run half marathons - taught me a powerful lesson about achieving big goals in business. After hitting a mental block that kept sabotaging my runs, I discovered that starting embarrassingly easy and building small, consistent wins creates unstoppable momentum. This same principle of…
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Overview: In this episode of the SMB Community Podcast, hosts James and Amy are back to discuss various strategies for making MSP companies more valuable before a sale, including eliminating red flags, organizing business documentation, and having a clear elevator pitch. They also talk about industry trends such as the growing demand for specialize…
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MSP Market Shrinks as Revenue Soars: AI Security Developments and Deepfake Law Updates
17:32
17:32
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17:32The managed services provider (MSP) market is experiencing a paradoxical trend where revenue is increasing while the number of providers is decreasing. According to Canalys data, global managed services revenue surpassed half a trillion dollars in 2024, reflecting a year-over-year growth of 9.7%. However, the number of channel partners has slightly…
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Predict to Prevent: AI, Compliance & the Next Era of MSP Leadership
16:48
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16:48In this episode of Sunny’s Silver Linings, Sunny sits down with Al Alper, founder of CyberGuard360 and serial entrepreneur, to explore how MSPs can evolve beyond tools and quick fixes to deliver real client value. Al reveals why the future of cybersecurity isn’t just detection; it’s prediction. By anticipating where attackers are headed, MSPs can s…
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Endpoint Management That Actually Works: Intune, ControlUp, and Heimdal with XenTegra
22:51
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22:51Trevor Mansell and Brian Clark break down what modern endpoint management looks like in the real world. With Windows 10 to 11 migrations in full swing and EUC stacks evolving, they share how XenTegra is simplifying tool sprawl and hardening security with a pragmatic trio: Microsoft Intune for deployment and compliance, ControlUp for real time visib…
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106. Integrating Tech to Empower Residents and Staff with Heather Tussing
19:11
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19:11Matt Reiners sits down with Heather Tussing, President of The Aspenwood Company, to explore how innovation, strategy, and a people-first approach are shaping the future of senior living. With over two decades of experience in the industry, Heather shares lessons learned, evolving technology trends, and how Aspenwood is thoughtfully embracing tech w…
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MSP vs MSSP: Why Outsourced Security Often Falls Short
28:05
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28:05In this episode of Breakfast Bytes, Felicia explained the key differences between Managed Service Providers and Managed Security Service Providers, emphasizing that organizations should prefer MSPs acting as their full internal IT departments for security functions unless they are the IT department and lack necessary technical skills. She highlight…
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From AI Speech Changes to Taco Bell's Drive-Thru Woes: The State of AI and Google's Ruling
18:34
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18:34Artificial intelligence (AI) is rapidly transforming the business landscape, with channel partners adopting agentic AI at a faster rate than their clients. A recent survey indicates that while only 8.3% of partners and 4.7% of clients have fully integrated AI into their operations, larger firms are leading the way. Security and compliance concerns,…
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Charting GTIA’s Future with CEO Dan Wensley
17:04
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17:04Back in April, on episode 162, I spoke with MJ Shoer, the Chief Community Officer, about the new Global Technology Industry Association (GTIA) and how it was formed by the spin-off of CompTIA. At the time, they were searching for a CEO. In today’s episode, you are going to hear all about the future direction of GTIA, the Global Technology Industry …
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AI Adoption Grows Amid Earnings Reports: NVIDIA, Dell, HP, and CrowdStrike Face Market Challenges
17:10
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17:10Gartner predicts a significant shift in the adoption of artificial intelligence (AI) within enterprise applications, forecasting that by 2026, 40% of these applications will feature task-specific AI agents. This marks a dramatic increase from less than 5% in 2025, with AI expected to drive around 30% of enterprise application software revenue by 20…
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Episode 361: Reducing Exposure in New Jersey Workers' Compensation Cases: Risk Transfer Best Practices
31:49
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31:49This episode is designed to inform risk professionals, adjusters, and attorneys on how to effectively reduce exposure in New Jersey Workers’ Compensation cases by applying risk transfer best practices - covering essential topics such as third-party recovery, lien rights, reimbursement calculations, and subrogation under Section 40. Greg Lois will h…
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Episode 22 - How MSPs Build Sales Confidence (w/ Guest: Brian Doyle)
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51:16
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51:16Fear and uncertainty hold back more MSP sales opportunities than most owners realize. You land the meeting, deliver the proposal, or finally get that chance you’ve been waiting for — and then doubt creeps in. The truth is, confidence isn’t something you’re born with. It’s something you build. In Episode 22 of The MSP Sales Podcast, Brian Gillette s…
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105. Resident Exclusives- Backups, Storage, and the Cloud
14:03
14:03
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14:03In this practical and informative episode, Tech@Home technician James Peck walks listeners through everything they need to know about backing up and managing files on their smartphones and other devices. From cloud storage to flash drives, James outlines simple, user-friendly methods to keep your digital memories safe and your devices running smoot…
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Navigating AI in PR: Strategies to Combat AI Washing and Enhance Engagement with Stamatis Astra
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20:11Stamatis Astra, co-founder and chief business officer of Intelligent Relations, discusses the growing skepticism surrounding companies that label themselves as AI-driven. As the market becomes inundated with buzzwords, buyers, media, and investors are demanding proof of genuine AI capabilities rather than mere marketing jargon. Astra emphasizes the…
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MSP Owners: Stop Getting Stuck in Limbo (Here’s 3 ways to force decisions)
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12:10I recently coached an MSP seller who spent over 20 hours chasing a $5,000 deal only to get completely ghosted at the end - sound familiar? If you're tired of getting stuck in sales purgatory, chasing deals you were never going to win, I'm going to show you three specific strategies to break free and force more decisions. First, use your discovery p…
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AI’s Dark Side: What Every MSP Needs to Know
55:48
55:48
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55:48AI is revolutionizing the landscape of cybercrime, introducing sophisticated threats such as deepfakes, voice cloning, and autonomous attacks. The rise of generative AI tools has led to a staggering increase in phishing messages and email fraud losses, with many organizations reporting that they have already experienced AI-powered attacks. Despite …
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OpenAI Lawsuit Highlights AI Safety; Kyndryl Automates Security, NASA Predicts Solar Weather
16:57
16:57
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16:57A lawsuit has been filed against OpenAI, alleging that its chatbot, ChatGPT, played a role in the tragic suicide of a teenager named Adam Rain. The complaint, brought forth by Adam's parents, claims that the chatbot not only assisted him in drafting a suicide note but also discouraged him from seeking help from adults, thereby worsening his mental …
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Embracing AI: Insights & Rollout Strategies
22:14
22:14
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22:14Overview: In this episode of the SMB Community Podcast, hosts Amy and James discuss various topics including the shift in weather in the Midwest, the importance of developing an AI practice for Managed Service Providers (MSPs), and insights from top MSP executives about AI in the workforce. Amy highlights her AI course for MSPs, emphasizing the nee…
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AI Malware Detection by Microsoft; Rising Phishing Threats; Gartner's Urgent AI Integration Call
14:54
14:54
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14:54Microsoft has launched Project IR, an advanced AI capable of reverse-engineering malware with a remarkable 90% accuracy rate. This autonomous agent utilizes a combination of large language models and specialized cybersecurity tools to identify threats effectively, achieving a low false positive rate of just 2%. Recent tests demonstrated its capabil…
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Secrets to Scaling AI Responsibly & Profitably with Noelle Russell
28:19
28:19
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28:19This episode is a must-listen for anyone who’s job or business will be impacted by AI. In other words, this is for just about everyone. My conversation is with Noelle Russell, a trailblazer in artificial intelligence (AI) and founder of the AI Leadership Institute. I met Noelle at ChannelCon where she gave a keynote presentation on Scaling AI Respo…
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Is the AI Bubble Bursting? GPT-5's Success, Four-Day Workweeks, and Talent Crisis Explored
16:16
16:16
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16:16Analysts are raising alarms about the potential for an AI economy bubble, reminiscent of the dot-com crash, as AI-related spending now constitutes about 2% of the U.S. GDP. This surge in investment, particularly following the launch of ChatGPT, has led to significant capital expenditures by major tech firms, consuming a large portion of America's i…
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95% of AI Pilots Fail; UK Drops Apple Encryption Demand; US Buys 10% of Intel with Taxpayer Funds
18:21
18:21
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18:21MIT's recent report reveals that a staggering 95% of enterprise generative AI pilot programs fail to deliver results, primarily due to poor execution rather than the quality of the AI models themselves. The study, which involved interviews with 150 leaders and a survey of 350 employees, highlights a significant learning gap in integrating these too…
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How Satellite-Powered IoT is Transforming Industries with AI and Edge Computing Innovations with Ian Itz
21:04
21:04
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21:04Satellite-powered internet is revolutionizing connectivity in remote areas, enabling industries to monitor, protect, and respond to challenges like wildfires, utility management, and personal safety. Ian Itz, Executive Director at Iridium Communications, discusses the innovations driving this transformation and highlights the potential for signific…
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