Best Merchant Of Record Podcasts (2025)

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E291 | From Champagne Problems to Category Creation: The Rise of Paddle’s Merchant of Record Play with Andrew Davies 44:14

3d ago44:14

44:14

Today on the show we have Andrew Davies, the CMO of Paddle. In this episode, Andrew shares his experience tackling the "champagne problems" that SaaS companies face as they scale globally. We then discussed how Paddle repositioned itself through the merchant of record model and brought a legacy concept back into the spotlight. We wrapped up by disc…

1
Strategies for Boosting Shopify Store Conversions with Cayleigh Palen 21:09

4d ago21:09

21:09

In this episode of Business Over Borders, host Leo Tucker is joined by Cayleigh Palen, a global ecommerce expert at Reach, to break down exactly what it takes to successfully optimize a Shopify store for international markets. If you're a Shopify brand scaling into new countries, or planning to, this episode is packed with real-world insights on im…

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E290 | From PLG Pains to AI Gains: Rethinking Retention with Ryan Seams of AssemblyAI 37:14

16d ago37:14

37:14

Today on the show we have Ryan Seams, the Head of Customer Success at AssemblyAI. In this episode, Ryan shares his experience transitioning from Deloitte to the fast-paced world of startups, where he spent nearly a decade at Mixpanel scaling customer success and navigating product analytics. We then discussed the evolution of pricing models — from …

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The App Store Ruling: Planning Your Next Move 20:36

18d ago20:36

20:36

The recent court ruling in the Epic Games vs. Apple case has opened up new possibilities for app developers to manage payments outside of Apple's ecosystem, potentially bypassing the standard 30% App Store fee. Join host Leo Tucker and Reach CRO Matthew Cannon as they delve into the implications of this ruling, the immediate actions developers can …

1
E289 | How AppsFlyer Uses AI to Build Superhuman CS Teams with Ziv Peled 43:15

29d ago43:15

43:15

Today on the show we have Ziv Peled, the Chief Customer Officer of AppsFlyer. In this episode, Ziv shares his experience using AI to radically improve customer success performance. We then discussed the shift from product expertise to growth partnership and wrapped up by exploring how AI is changing internal team dynamics and go-to-market strategie…

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The Tariff Effect: Understanding the Link Between Trade and Chargebacks 10:57

1M ago10:57

10:57

The tariff situation remains fluid, leaving many ecommerce businesses uncertain about the future. On this episode of True Fraud, Pablo Torres navigates this ambiguity, explaining how tariffs can lead to increased chargebacks due to delays, price hikes, and customer frustration. While precise predictions are difficult, Pablo provides a framework for…

1
E288 | How AI Is Transforming Customer Success with Sivan More of HiBob 45:23

1M ago45:23

45:23

Today on the show we have Sivan More, the VP of Customer Success at HiBob, an HR tech company driving company culture and employee engagement. In this episode, Sivan shares her experience in the evolution of customer success and how it has transformed over the years. We then discussed the role of AI and personalization in enhancing customer journey…

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Why Web Accessibility Is Good for Business With Amber Hinds of Equalize Digital 44:32

1M ago44:32

44:32

Conversation with Equalize Digital CEO Amber Hinds about making the web more accessible for people with disabilities. Amber Hinds is the founder and CEO of Equalize Digital, a mission-driven agency focused on digital accessibility. As the creator of the Accessibility Checker plugin for WordPress and lead organizer of the WordPress Accessibility Mee…

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Adapting to New Tariffs to Safeguard Your Global Business Strategy with Matthew Cannon 10:06

1M ago10:06

10:06

Keeping updated on today’s tariff news seems complex. But for global ecommerce businesses, it’s crucial. In today’s episode, Leo Tucker and Mattew Cannon, CRO at Reach, provide actionable strategies that any business can take. They discuss the risks of inaction and how proactive merchants are adapting, including exploring US-based 3PLs and the dire…

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E287 | From CAC Recovery to Higher ACVs: The Power of Upfront Payments with Miguel Fernandez Larrea 32:45

2M ago32:45

32:45

Today on the show we have Miguel Fernandez Larrea, the CEO and Co-founder of Capchase. In this episode, Miguel shares his experience helping B2B vendors recover customer acquisition costs faster and increase deal sizes through flexible payment terms. We then discussed the enterprise sales motion behind Capchase Pay, how Miguel’s team drives adoptio…

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E286 | Humanizing Feedback: Hark’s Vision for Customer-Generated Content with Fran Brzyski 39:53

2M ago39:53

39:53

Today on the show, we have Fran Brzyski, CEO and co-founder of Hark, a platform that helps brands build loyalty and achieve efficient growth through customer-generated content. In this episode, Fran shares insights into transforming customer feedback by leveraging the power of video and audio. He discusses the importance of capturing customer inten…

1
How Digital Founders Can Build Authentic Personal Brands with Rachel Gogos of brandiD 37:47

2M ago37:47

37:47

Conversation with brandiD’s Founder and CEO Rachel Gogos about how SaaS leaders can build personal brands that drive connection, credibility, and growth. Your personal brand is more than a polished LinkedIn profile — it’s how you stand out, connect with customers, and build long-term credibility as a founder or executive. But how do you create an a…

1
SaaS, Startups & LinkedIn – Real Talk With Utsav Patel of Supergrow 41:16

2M ago41:16

41:16

Send us a text In this episode of The Startup OG Podcast, host Nikunj Thakkar chats with Utsav Patel, founder of Supergrow.ai, about his journey from college dropout to building a lean, impactful SaaS product helping creators grow on LinkedIn. 🎧 In this episode, we cover: Utsav’s story from Gujarat Technological University to startup life The leap …

1
What Data-Points Matter in Your Global Ecommerce Business with Lohrasp Seify 31:14

2M ago31:14

31:14

In this episode of Business Over Borders, host Leo Tucker connects with Lohrasp Seify, SVP Technology at Reach, to unpack the critical role of data in optimizing global e-commerce operations. Lohrasp delves into how businesses can move beyond simply collecting data to applying it strategically. Dive into the episode for insights into identifying ke…

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E285 | Betting on Yourself: Wistia’s Bold Pivot From Video Hosting to a Multi-product Platform with Chris Savage 47:00

2M ago47:00

47:00

Today on the show, we have Chris Savage, CEO and co-founder of Wistia, a leading video marketing platform. In this episode, Chris shares insights from Wistia’s journey—from a video hosting platform to a comprehensive suite of video tools. He discusses the impact of COVID on video adoption, how Wistia navigated major strategic shifts, and why bettin…

1
EP36: Ocean Carbon Capture: How VyCarb Is Unlocking Climate Solutions from the Sea 39:57

2M ago39:57

39:57

What if the key to solving carbon emissions was hidden in plain sight—floating all around us in our oceans? In this episode of Catching Carbon, we sit down with Garrett Boudinot, Founder and CEO of VyCarb, to dive into a new frontier in carbon removal: oceanic carbon capture. Garrett shares how VyCarb’s cutting-edge technology is turning the tide o…

1
E284 | Optimizing Payments for Growth and Retention with Paddle's Lucas Lovell 40:32

2M ago40:32

40:32

Today on the show, we have Lucas Lovell, VP of Product at Paddle, a comprehensive payments and billing platform that helps businesses streamline transactions, reduce churn, and scale globally. In this episode, Lucas shares his insights on the critical role payments play in churn reduction and strategies like smart payment retries, network tokenizat…

1
Introducing the FastSpring + Nexus Web Shop Integration with Justin Sacks of Nexus 38:07

2M ago38:07

38:07

Conversation with Nexus CEO Justin Sacks introducing the FastSpring and Nexus web shop integration. If you're looking for one of the fastest ways to launch your D2C channel, you may be interested in hearing more about the incredibly easy-to-implement solution offered through a partnership with D2C payment platform FastSpring and creator program in …

1
Recurring Payments: Reducing Fraud Risk for Clean Subscription Revenue 24:52

3M ago24:52

24:52

In this episode of True Fraud, host Pablo Torres dives deep into the world of recurring payments and subscription models. He explores the convenience of subscription-based payments and the reduced risk of merchant initiated transactions (MITs). However, although this business model has its’ upsides, Pablo explains the challenges that can occur for …

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E283 | AI Powered Growth: How Reddit and Ramp Are Winning with Guillaume Cabane 39:25

3M ago39:25

39:25

Today on the show, we have Guillaume Cabane, Co-Founder and General Partner at Hypergrowth Partners. G has helped scale some of the fastest-growing B2B companies, including Ramp, Retool, Vercel, Reddit, and more. In this episode, we dive deep into how AI is fundamentally changing growth strategies, making outbound sales more efficient, and reshapin…

1
EP35: Financing the Future of Carbon Capture with John May 36:02

3M ago36:02

36:02

In this episode of Catching Carbon, hosts Jeff Holyoak and Luke Lana sit down with John May, Managing Director at Hamilton Clark, to break down the critical role of investment in advancing carbon capture technologies. From early-stage funding to commercial-scale project financing, John shares insights into how institutional capital is fueling innov…

1
How oeksound Took Their Audio Plugins Business Global With Hannes Andersson 47:18

3M ago47:18

47:18

Conversation with oeksound CEO Hannes Andersson about taking an audio plugins business global. When the first oeksound plugin, Soothe, was created in 2016, creator Olli Keskinen and his friend Hannes Andersson were studying music technology to become recording engineers. And as Hannes puts it, they weren’t in the plugin industry or experienced with…

1
E282 | Navigating Early-Stage Growth: Churn, Retention, & Customer Success at Pylon 35:17

3M ago35:17

35:17

Today on the show we have Advith Chelikani, the Co-founder and CTO of Pylon. In this episode, Advith shares his journey from engineer to co-founder and how Pylon is redefining B2B customer support. We then discussed the role of product velocity in driving retention, the challenges of scaling customer success at an early-stage startup, and why found…

1
SWIPE 191 - Ten ways to leave your lender and eliminate debt. 12:28

3M ago12:28

12:28

Polly lists the ten ways that you can leave your lender! Listen for the many ways that life can affect your finances in this episode!By Polly A. Bauer

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SWIPE 190 - Credit pitfalls to avoid on spring break! 16:00

3M ago16:00

16:00

Join Polly as she shares many pitfalls that you should avoid during this spring break! This episode is filled with great tips! Listen before you travel or spend this spring break season!By Polly A. Bauer

1
Master Foreign Exchange Strategy with Sam Ranieri 31:57

3M ago31:57

31:57

In this episode of Business Over Borders, host Leo Tucker sits down with Sam Ranieri, CEO and founder of Reach, to dive deep into the world of foreign exchange (FX). With nearly 25 years of experience in the FX industry, Sam shares his insights on the evolution of FX markets, common challenges businesses face, and how companies can navigate currenc…

1
EP34: Carbon Clean - Executing on Scalable Carbon Capture for Hard to Abate Industries 46:37

4M ago46:37

46:37

In this episode, we sit down with Aniruddha Sharma, CEO of Carbon Clean, to explore how carbon capture is evolving to address the 12 billion tons of CO₂ emissions from hard-to-abate industries. With a technology that has been around for 90 years, the challenge isn’t whether carbon capture works—it’s how to scale it efficiently. The biggest challeng…

1
E281 | The Foundational Laws of Retention That Haven’t Changed in the AI Era with Brian Balfour 46:06

4M ago46:06

46:06

Today on the show, we have Brian Balfour, the Founder and CEO of Reforge and former VP of Growth at HubSpot. In this episode, Brian shares his perspective on the foundational laws of retention that remain unchanged, even as AI continues to transform the way we build and grow products. We then discussed why many AI products are struggling with high …

1
Navigating New Tariffs with Matthew Steinbrecher 33:54

4M ago33:54

33:54

In this special emergency edition of Business Over Borders, Leo Tucker and Matt Steinbrecher break down the rapidly evolving tariff implementation in the U.S. and its impact on merchants, consumers, and global supply chains. With the Trump administration enacting tariffs on Mexico, Canada, and China, businesses and shoppers alike are scrambling to …

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How SMB Digital Brands Can Win the Best Talent With Lizzie Mintus of Here’s Waldo Recruiting 29:25

4M ago29:25

29:25

Conversation with Here’s Waldo Recruiting’s Founder and CEO Lizzie Mintus about how to compete with large brands to recruit the best talent. If you're running a smaller digital business, you may find it challenging to hire great talent. Larger technology companies can pay more, offer more benefits, and provide a more marketable brand on a candidate…

1
E280 | Reinventing Go-To-Market: Lessons from Agorapulse’s Upmarket Expansion with Emeric Ernoult 49:49

4M ago49:49

49:49

Today on the show we have Emeric Ernoult, the Founder and CEO of Agorapulse. In this episode, Emeric shares his experience navigating Agorapulse’s bold pivot from serving SMBs to targeting mid-market and enterprise clients. We then discussed the challenges of combating endemic churn, why moving upmarket was critical for growth, and the lessons lear…

1
Fraud Profiles Mini-Series: Exploring Japan 20:18

4M ago20:18

20:18

Fly over to Japan with host, Pablo Torres, and dive into exactly what you need to know about current fraud trends in this burgeoning market. Learn about the shift in values and priorities between generations, and how 3DS 2.0 is being legislated to protect businesses from increasing fraud.By The Reach Network

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E279 | The Evolution of Copy.AI: From AI Copywriting to Enterprise Workflow Automation with Paul Yacoubian 55:34

4M ago55:34

55:34

Today on the show we have Paul Yacoubian, founder and CEO of Copy.AI. In this episode, we explore how Copy.AI evolved from an AI copywriting tool into a full-scale enterprise workflow automation platform. Paul shares how LLMs (Large Language Models) are reshaping go-to-market strategies, the challenges enterprises face in AI adoption, and why data …

1
SWIPE 189 - Do you want the government making your financial decisions? 18:20

4M ago18:20

18:20

Join us as Polly shares the many ways that government can impact your finances and what you should consider moving forward!By Polly A. Bauer

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SWIPE 188 - Why merchants should accept all types of crypto currency as payment for goods and services. 24:23

4M ago24:23

24:23

Join Polly as she discusses the many reasons that you may want to reconsider accepting all types of crypto currency for goods and services!By Polly A. Bauer

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Scaling Success: Digital Entrepreneurship and SaaS Exits With Blake Hutchison of Flippa 36:58

4M ago36:58

36:58

Conversation with Flippa CEO Blake Hutchison about Flippa and selling a SaaS or digital product business. If you own a SaaS or other digital product business — such as a Slack plugin, Chrome extension, online publishing business, mobile app, or even a blog — and you’re looking to exit, you may have a lot of questions about how best to go about it. …

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E278 | Aligning Growth Marketing and Growth Product to Maximize Retention with Yuriy Timen 43:32

4M ago43:32

43:32

Today on the show we have Yuriy Timen, investor and advisor to companies like Airtable, Canva, and Oyster, and former Global Head of Growth & Marketing at Grammarly. Yuriy shares his journey from leading performance marketing to building a high-impact growth product team—and why aligning these functions is crucial for retention. We explore the chal…

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Building a D2C Brand in the Creator Economy | Himanshu Gupta, Co-founder of KREO 45:23

4M ago45:23

45:23

Send us a text How do you build a thriving D2C brand in the competitive creator economy? In this episode, we speak with Himanshu Gupta, Co-founder of KREO, a brand that’s redefining the gaming and content creator accessories market. From high-performance gaming keyboards and ergonomic chairs to professional lighting and audio equipment, KREO is emp…

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E277 | What SaaS Founders Should Know Before Going Multi-Product: Lessons from Kovai's Saravana Kumar 37:50

5M ago37:50

37:50

Today on the show we have Saravana Kumar, the CEO and Founder of Kovai.co. In this episode, Saravana shares his journey from launching a single-product business to building a multi-product SaaS company. He reflects on the challenges of scaling multiple products and offers candid insights into why he wouldn’t recommend his approach. Saravana also re…

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Can Mobile Games Really Achieve >50% of Revenue From D2C With Justin Sacks of Nexus 35:30

5M ago35:30

35:30

Conversation with Nexus CEO Justin Sacks about earning 50% or more of your game’s revenue via D2C sales. With changes to legislation in the EU and lawsuits in the U.S., the future of monetizing your game direct to consumer looks brighter than ever. That said, you might be wondering what strategies work within the confines of today's rules and if it…

1
2024 - The Letter - Merry Christmas Mr. Etheridge written and produced by Sasha Cuha 16:42

5M ago16:42

16:42

Synopsis: Mr. Etheridge finds himself in a horrible situation after a drunken night and is forced to face his demons one by one in this tale of revenge. Written and performed by Sasha Cuha Music by Sasha Cuha Chosen Drama Merchant sound effect: A Squeaky Wood Door opening Bio of writer and producer: Sasha Cuha is an actor, musician, poet, and artis…

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E276 | Beyond Seats: The Shift Towards Success-Based Pricing with Kyle Poyar 50:14

5M ago50:14

50:14

Today on the show, we have Kyle Poyar, Co-founder and Operating Partner at Tremont. In this episode, Kyle shares his journey from consulting at Simon-Kucher to becoming a leading voice in SaaS pricing. We dive deep into the challenges and opportunities of evolving pricing models, exploring the shift from traditional seat-based pricing to success-ba…

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SWIPE 187 - How to overcome credit card overwhelm in 2025 20:00

5M ago20:00

20:00

We wrap up 2024 sharing ways to overcome credit card overwhelm and debt in this difficult economy. Don't miss this episode!By Polly A. Bauer

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SWIPE 186 - Holiday cyber criminal update! 16:16

5M ago16:16

16:16

Join Polly as she shares some holiday cyber crimes that you need to look out for!By Polly A. Bauer

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Bootstrapping 3 SaaS Startups as a Non-Tech Founder | Ankit Dudhwewala's Journey 45:22

5M ago45:22

45:22

Send us a text How do you build and scale multiple SaaS companies without a tech background? In this episode, we sit down with Ankit Dudhwewala, the co-founder of SoftwareSuggest, CallHippo, and ControlHippo. Ankit shares his journey as a bootstrapped, non-tech founder who built not one but three successful SaaS businesses from Ahmedabad. He opens …

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Catching Carbon x Raterman High Pressure Podcast 35:34

5M ago35:34

35:34

SPECIAL EPISODE! Catching Carbon joins the High Pressure Podcast to discuss the future of the CO2 distribution market and how it pertains to the industrial gas industry. If you are familiar with CO2 capture and sequestration, but new to the concept of utilization and the needs of the merchant CO2 market, this is a great overview episode! Thank you …

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E275 | How to Prepare Your SaaS for Acquisition with Tim Schumacher 35:39

6M ago35:39

35:39

Today on the show we have Tim Schumacher, the Co-Founder of SaaS Group, a company specializing in acquiring and scaling SaaS businesses. In this episode, Tim shares his insights on how SaaS founders can prepare their businesses for acquisition, covering key metrics, processes, and strategies to stand out in the market. We then discussed the importa…

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E274 | Activation Milestones: The Secret to Early Retention Success with Elliott Poppel 35:49

6M ago35:49

35:49

Today on the show we have Elliott Poppel, the CEO and founder of General Collaboration. In this episode, Elliott shares his experience identifying activation milestones to separate casual visitors from engaged users and how these metrics drive early retention success. We then discussed the challenges of integrating multiple tools into a seamless us…

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Solving Cross-Border Payments: Rishabh Goel on Merchant of Records with Dodo Payments 50:05

6M ago50:05

50:05

Send us a text Join us for an insightful conversation with Rishabh Goel, Co-founder of Dodo Payments, as we dive into the world of cross-border payments and the emerging role of Merchant of Records in simplifying global transactions. 🌍 In this episode, Rishabh takes us through his incredible journey—from studying at BITS Pilani and London Business …

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SWIPE 185 - Our podcast has a milestone! 10,000 downloads and its Thanksgiving! 14:29

6M ago14:29

14:29

We are so grateful this Thanksgiving for YOU our Swipers! Polly shares her gratitude for this Thanksgiving season and we celebrate our 10,000th download of the show! Polly also shared her expertise with you on credit as usual so do not miss this episode!By Polly A. Bauer

Podcasts Worth a Listen

Merchant Of Record Podcasts

Podcasts Worth a Listen